The only complaint I had was with the appraiser during the whole process. I would recommend talking with first time homeowners about how paying closing costs works at least a week before the estimated closing date, especially if they use USAA and need to have a cashier check mailed.
Went extremely smooth and quick
Amazing team to help guide us through our first ever home buying experience with us having very little knowledge. VU was amazing and will 1000% use them again.
I think I have already covered everything in my two other comments, but, suffice to say, I am very satisfied with my experience.
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Awesome
Tom and his team are a godsend. Every step along the way they were there for me. Explained to me why certain documents were needed and the lending process in its entirety. Would definitely recommend tom and his team without a second thought
My team was great and got ahold of me when they needed and answered my questions thoroughly.
Awesome
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Brandon Vair is the 10-plus in our book. Not only did he answer our lengthy questions, but he politely and kindly put our minds at ease for this life-commitment to a home!! I would wholeheartedly recommend him for any "stage of life" person buying a home. To say the least, this was a most complex Loan Application and he was a fine teacher!! He is educated, patient, kind and enthusiastic. It was an absolute pleasure to have him in our corner at this late stage of closing documents. Brandon, thank you so very much!!! Sharyn Jones and Eric Miles
Communication between underwriters and loan officers seem poor.
Underwriters seem to require arbitrary documentation.
Response from Veterans United
Hi Michael,
I’m sorry this was your experience. When communication feels disconnected and documentation requests seem unclear or unnecessary, it can be frustrating and time-consuming. That’s not how the process should feel, and I appreciate you sharing this feedback.
If you’re open to it, our Client Advocate team would be glad to listen and look into what happened. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S.
Client Relations Manager
So I couldn’t have asked for a better loan team then Terri Behrens and Jackie Cox. By far outstanding during the whole process. Terri was able to answer any and all questions I had while making the whole thing super painless and stress free. Even more so since I am in the Navy and stationed overseas at the time during the home buying process. She worked with me and hooked me up with the perfect realtor and got me in a home for my return stateside. If I could give a higher rating then 10 I would. Already recommend them to my friends, and will definitely use them in the future.
Fahad was extremely professional and provided outstanding customer service plus he was always available to address all our questions and concerns
I really enjoy the experience love and professionalism veteran United loan team if I had to refer this to anyone or anybody almost definitely refer veteran United loan services to anyone who looking for a great loan service and great loan needs especially like to get things out too Nate Alexander and my realtor Mr English better known as Lee thank you all so much I truly enjoy this experience
From start to close the team that was assigned to me was very patient and encouraging and always understood the situation that I was in with my wife in the end it was 10 out of 10 would recommend and use again for another loan
I honestly thought going in to this it would be over whelming but our lean team was amazing and helped us through every step. If you need a little extra help getting credit where it needs to be they will help you figure out what to do.
