This process seemed to take forever. Communication wasn't the greatest. Pictures we sent were accepted, then were lost, then resent and then not acceptable. We were losing hope near the end of this because it felt like jumping through hoops right until the last moments at the closing which finally happened thank God. Lots of ups and downs through this process.
Response from Veterans United
Hi John,
I’m really sorry to hear how stressful the process felt and that communication wasn’t as smooth as it should have been. Having to resend documents and face delays can make an already complicated process even tougher, and I can understand how discouraging that must have been.
I’m glad to hear things came together in the end, but I’d still like for my advocates to have the chance to look into what caused the confusion with your file so we can do better moving forward. When you have a moment, please reach out to our Client Advocate team at 1-800-212-5200 or email ClientAdvocate@vu.com. We’re in the office Monday through Friday from 9 a.m. to 5 p.m. Central Time.
The home purchase was very quick and painless.
Very easy process as a first time buyer. Highly recommend!
My team is amazing from the start to the end they all put there 100%, into getting me into my first home and they made it stress free and an easy process. Stephen, Mason, and everyone that was involved in my process all where amazing. My VU Team are the best, thank you all for your support, and dedication to helping veterans like me, and all your guys best efforts. Thank you Veterans United.
Yes Candy and her amazing team did awesome job helping me 1st with the pre-approval, then after finding the property I wanted. I would say it was under 2 months & the closing was upon. So I wanted to say thanks for helping me along the way. Especially answering questions and giving me clarity on every moment of becoming a home owner my 1st night my place.Thanks
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A very courteous and professional staff, best possible experience of buying a home.
If you are thinking about buying a home I highly reccomend Vetetans United, They make the process very easy to become a homeowner. Work with the staff and get the document's they require and the process will go smoothly. I never thought I would own a home but thanx to Veterans United I'm a proud homeowner! I'm forever thankful!
Outstanding company!! Everyone who I encountered/ talked with provided excellent service, advise and guidance. I would definitely recommend Veterans United!! Excellent team work!!
Aaron Hayes and his entire team took excellent care of us. From the first initial call to the final closing. Were thrilled.
Thank you so much
Mary Anne Barlow and Val Longmore
Kyle was amazing during the entire nearly 2 year long process! He was very professional and makes me confident in his knowledge and that Veterans United has my best interest in heart! Not only would I recommend my entire team, Kyle, Emily, and Karie, to friends but also Veterans United! Thank you for making this a smooth process. As a first time home owner I was nervous, but Kyle answered every question. Karie made moving utilities and such, a breeze!
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I highly recommend Kayla and Lynette, who assisted me with my recent mortgage loan process. Their professionalism, attention to detail, and commitment to exceptional customer service truly set them apart.
Our experience with Veterans United was being excellent. As first time home buyers, we had heard all the doom and gloom about the process. Veterans United made the experience painless and actually fun. Any veteran looking to buy a home should definitely consider Veterans United, you won't be disappointed.
Great customer service and pride in workmanship! Qualities in short supply these days.
As first time home buyers, this was an amazing transition into homeownership. Veterans United Home Loans is definitely the best.
Veteran's United is Highly recommended regarding VA Home Loan's. Spencer, the Loan Officer and his helper's were great! Spencer answered any questions I needed help with. He called me right back every time! Spencer walked me through the process every step of the way which helped me get through the process with ease. Thanks Spencer, you made my application process with Veteran's United Home Loan process a wonderful journey to my 1rst Home!
