My team did a wonderful job. I really appreciate everything they did for us.
The team took control and conquered every situation. Every hiccup and speed bump was dealt with swiftly and efficiently and they were able to provide my family a home within a couple of weeks since contract date. Very communicable on every step they needed me to complete. Super thankful for Yohannes and Nathan and Brooke for staying with us the entire time
Amazing experience! I’m sure we had a record close timeline!
VU provided outstanding service and assistance through out our purchasing experience,
Rachel and her team made the process simple and manageable. My questions were answered quickly and her solutions were understandable and simple.
The overall process was more tedious than other VA lenders and the appraiser’s they use do not do their jobs. A $700 appraisal still had the VA buyer have to go out and take pictures of smoke alarms.
Response from Veterans United
Hey Marlon,
I’m sorry to hear the process felt more tedious than expected and that the appraisal added extra frustration. VA appraisers are independent and sometimes need additional proof, like photos of smoke alarms, to meet the VA’s requirements. I know that doesn’t make the situation any less frustrating, and I appreciate you sharing this feedback so we can keep improving.
If you’d like to talk more about your experience, please reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
VU was an excellent partner in getting my loan process done. Very veteran friendly program and easy to use application process and website. Well done!
Top notch throughout the process. The team went above and beyond my expectations.
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Absolutely wonderful team to work with!!! 10/10!
Veterans United is easy to use and make sure the you have everything you need to be successful with your VA home loan. I will only recommend Veterans United to all my fellow Soldiers. Nobody comes close to the service they provide
From the first phone call to closing this has been one of the smoothest things I have ever done.
Bobby, Ashley and his team were always available and always to help no matter what came up and believe me, there was a lot that did. There are extremely professional and always available. I see them more like a great friend that goes way out of their way to help. They were always patience, and they were quick to response for me no matter what. Great Team and Great Teamwork
