Not having the ability to contact someone on a weekend is a bit difficult to deal with and all the last minute stuff that should have been addressed earlier for underwriting. I realize my loan officers changed but everything I told the original ones was not relayed to the new ones which were the things that came up for final underwriting. It was also an issue not having the paperwork sent to the closing attny until after we were all waiting past the time of the closing appointment. It looked really bad to the sellers and their agent made a big deal out of how she had worked with clients in the past that had used veterans united and that she tells her clients to get another lender.
My experience with Veterans United was phenomenal. I have worked with other institutions in the past where the process was impersonal and confusing, not here. With VU I knew I had a team I could call any time with questions and that actually cared about getting me and my family into a home. That personal touch made all the difference for me, and I wouldn't go anywhere else for a home loan in the future.
Kat and her team (Tawny and Anthony) were wonderful! They made this process very smooth!
Extremely efficient group of people to work with. Was a pleasure.
The entire team was extremely helpful and made the home buying process very smooth. Anytime I called or emailed, they were very quick to respond and answer any of my questions. If you are a veteran and looking to buy a home, I highly recommend using Veterans United for your mortgage.
Entire VU team was top notch!
I wouldn't purchase a home through ANY other lender. I'm single and don't have the ability to 'bounce things around' with a partner, over dinner. My Dream Team ended up BEING my "partner" - I could discuss whether certain specs of a home, would work, with Kevin, turn around and joke with Matthew about collecting certain documentation buried in my moving mess, and chat with Molly about who I needed to talk to in order to have an internet modem. The team was seamless - each of them professional yet down to earth on "real life" issues. I couldn't recommend Veterans United enough to any of my fellow Veteran Brothers and Sisters enough. 5* service from beginning to end, with zero exaggeration.
I am hoping for you do not sell my file to another Mortgage company. Please do not.
The teamed I worked with was the best team. They help me with everything and kept me updated. Worked with me about the sellers. Just did an amazing job.
Appreciate y'all's time .! And effort
Brie was very helpful an patient because we had a lot of questions an she was very quick in getting back with us. Brie an her whole team was outstanding. Also she never laughed at some of our questions lol😃
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I never met a team as terrific as Chris Hill and John Wilson..
Efficient, highly knowledgeable, patient and treat you better than family!!
I could work with them again and again!!.
I will definitely use them if I refinance down the road..
Thank you Chris and John!!! The perfect team!
Sydney was a terrific loan officer. We felt she treated us like we were her siblings, with encouragement, explanations and a lot of patience along the way.
My team made my first home buying experience easier than I could have imagined! Every question I had was answered promptly and everyone always sounded happy to help.
The pro cess started off great, everything going as planned and then we had hurricane Ian. Instead of asking for the proper appraisal information correctly , the appraisal came back and we couldn't use it. This whole loan was held up for a screened in porch, not a livable area. Then they tried some workarounds and sent me and my realtor scrambling to do the work. Well that didn't work, and by this time I had sold my house and was approaching homelessness. They said the right things, but they didn't help things get done. In the end they ordered a third appraisal and this solved the problem. Then the day I'd the first scheduled closing your people didn't ha e things ready, so I had to leave and come back to close the next day. The next day they didn't have paperwork straight until right at closing. This was the most nerve racking experience I've ever had. I had th o stay at a vrbo for 4 days costing me around 1500 bucks because again I was let to believe things would be done and they weren't. I'd be glad to explain more over the phone. They need to do a root cause analysis and figure this crap out. In the end it wasn't the hurricanecanes fault, it was your folks not knowing how to deal with it
Response from Veterans United
Benton,
Thank you for sharing this feedback. I want you to know the Client Advocates are available and still here for you. If you’d like to reach out when it’s convenient for you, we’ll listen and help however we can.
Sincerely,
Kendra, Client Relations
