Very frustrated with the issues surrounding the appraisal and the fact that we kept being told we likely would not meet closing, then that we would, then no... and all the issues at closing, like not having the right info and not having the money available to the buyers, just very very frustrating
Response from Veterans United
Hello Enrika,
We appreciate your feedback on this matter. A member of our Client Advocate team has attempted to reach you and we invite you to connect with us further. Our team will be researching your appraisal process to determine what our team may do in the future to help prevent a similar closing delay. The appraisal process is managed directly by the Department of Veterans Affairs, and we understand how the home buying process can become stressful when working to overcome an unexpected delay. Discussing the details around your final closing figures is part of our commitment to deliver outstanding service as well. While we do not directly control the majority of these costs like taxes and insurance, we do appreciate your calling attention to this aspect and we value your feedback.
Great service and always informative.
It was a different time for me and the whole team was wonderful in helping get done everything I needed.
We have used Ryan, and veterans united multiple times over the years. And we are happy every time
Fabulous experience!!
We had an amazing and seamless experience with Veterans United. The team helped us through everything and was prompt in answering questions and kept our refinance on track. We completed everything in about a month and didn’t have to hardy anything but supply the information. I can’t be more pleased and impressed with our experience and would recommend anyone talk to this company before going anywhere else.
We've always used Veterans United for our VA loans. They are thorough and efficient in making the process easy for us.
The team was great!! I couldn't have done it without them. They went above and beyond.
First Time with Veterans United Home Loans. It was a journey that ended with the house of our dreams! I would definitely recommend Veterans United Home Loans to anyone buying a home. From the first day I spoke with someone to Closing day there was constant communication and assistance when asked. My Team of Andrea Rice, Tyler Stearman, and Kelsey Singleton was 5 Star.
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I had an Epic experience with Veterans United. Great team of people and got me my Dream house as a 1st time house buyer. I couldn’t of asked for as much help as they gave me. One of the best things was how the team I had kept on top of everything. Thank you again. - Scott Heagle.
My entire experience was amazing. I did not expect everyone I interacted with to be so attentive and helpful. It was the absolute best experience I have had with any financial institution to date. Special thank you to Nikki Miller who always went above and beyond! She could not have been a better representative of the company is the reason I will always recommend Veterans United to everyone.
Thank you for all the guidance and making this process less stressful
Veterans united made the entire process extremely quick and easy the whole process took maybe 30 days from preapproval to closing and all the issues were handled by their team. Kayla the loan officer fought to get me COE from the VA and helped the whole way through!
Steve Brockman and his Team are true Professional and outstanding personnel to work with. They guided me in the right direction thru out the whole process. Couldn't ask for better customer service than what they provided.
My loan team at Veterans United went above and beyond and helped me accomplish something I never thought possible. I'm a homeowner now. Thank you Veterans United.
