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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

435,937

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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Showing all 435,937 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend

Second time using you guys. Loved it

headshot image of Donnie Henderson

Loan Officer: Donnie Henderson

NMLS# 2312978

5 out of 5 Stars
Would Recommend
headshot image of Tommy Purk

Loan Officer: Tommy Purk

NMLS# 1222488

5 out of 5 Stars
Would Recommend

5/5 Stars – Outstanding Experience with Homes Loan Team!I couldn’t be happier with my experience working with the Homes Loan Team. From the very beginning, they were professional, responsive, and truly committed to helping me navigate the home loan process with confidence and clarity.What stood out the most was their dedication to customer service. Every question I had—no matter how small—was answered promptly and thoroughly. They took the time to explain all my options, guided me step-by-step through the paperwork, and ensured I understood everything before moving forward.Their team made what can often be a stressful and confusing process feel smooth, transparent, and even enjoyable. They were knowledgeable, patient, and always one step ahead, anticipating what I’d need next.Thanks to their hard work and expertise, I was able to close on my dream home quickly and without any unexpected issues. I’m incredibly grateful and would recommend Homes Loan Team to anyone looking for trustworthy, efficient, and personalized mortgage support.Thank you again for making this such a positive experience!

headshot image of Chance Mullins

Loan Officer: Chance Mullins

NMLS# 1247905

5 out of 5 Stars
Would Recommend
headshot image of Andrew Beckett

Loan Officer: Andrew Beckett

NMLS# 403395

5 out of 5 Stars
Would Recommend
headshot image of Misty Ransdell

Loan Officer: Misty Ransdell

NMLS# 2447921

5 out of 5 Stars
Would Recommend
Photo submission from Sheldon W.

Honestly, this experience is simply the best. The company actually seems like they care and have their customers best interests in mind when setting up loans and mortgages. Great customer service and very clean, modern and useful site for input.

headshot image of Nick Intrieri

Loan Officer: Nick Intrieri

NMLS# 1524889

5 out of 5 Stars
Would Recommend

Very Professional, Informative and Proactive. I felt very confident in my lender selection.

headshot image of Tim Glover

Loan Officer: Tim Glover

NMLS# 2122534

4.5 out of 5 Stars
Would Recommend
headshot image of Courtney Jones

Loan Officer: Courtney Jones

NMLS# 1483086

5 out of 5 Stars
Would Recommend

I will absolutely recommend!!

headshot image of Kayla Smith

Loan Officer: Kayla Smith

NMLS# 1944201

5 out of 5 Stars
Would Recommend

For my situation things were slow to move but the lady's who helped me were truly amazing and so understanding and helpful.

headshot image of Courtney Jones

Loan Officer: Courtney Jones

NMLS# 1483086

5 out of 5 Stars
Would Recommend
headshot image of Ellis Carter

Loan Officer: Ellis Carter

NMLS# 2452369

5 out of 5 Stars
Would Recommend
headshot image of Seth Baskett

Loan Officer: Seth Baskett

NMLS# 2605432

5 out of 5 Stars
Would Recommend
headshot image of Adam Crutchfield

Loan Officer: Adam Crutchfield

NMLS# 839679

5 out of 5 Stars
Would Recommend
headshot image of Jon Ouk

Loan Officer: Jon Ouk

NMLS# 1723683

5 out of 5 Stars
Would Recommend

This is my 2nd time purchasing a house through veterans united and I didn't think it could get any better than my 1st time but it did. It was so simple. I'd always recommend them.

headshot image of Derek Russell

Loan Officer: Derek Russell

NMLS# 310095

4.5 out of 5 Stars
Would Recommend
Photo submission from Kerry S.

The process is simple but thorough. The loan team does a really good job with keeping you informed on all necessary steps in the process.

headshot image of Leanna Moss

Loan Officer: Leanna Moss

NMLS# 1126212

5 out of 5 Stars
Would Recommend
headshot image of Christopher Reese

Loan Officer: Christopher Reese

NMLS# 2407291

5 out of 5 Stars
Would Recommend
headshot image of Jeremy Henry

Loan Officer: Jeremy Henry

NMLS# 186485

5 out of 5 Stars
Would Recommend

John Parker and the entire team at Veterans United made the whole house buying experience smooth. No unexpected surprises. They had the answers to any questions and guided me through the process with professional expertise. I would use them again and recommend them to any veteran who wants to purchase a home.

headshot image of John Parker

Loan Officer: John Parker

NMLS# 996540

5 out of 5 Stars
Would Recommend

Josh, Alex, and Drew were awesome from beginning to getting my condo approved to closing the deal and getting me turned into the "owner" of my condo! Could not have done it without them! They were great!

headshot image of Josh Capron

Loan Officer: Josh Capron

NMLS# 1232378

5 out of 5 Stars
Would Recommend

I want to especially thank Ben Choi and Caytlin Whaley. Your remarkable service to me was so appreciated beyond words! Some circumstances that I struggled with during the home buying process waa confusing, scary and simply frustrating. However, these things were of no fault to you Ben or Caytlin or even myself and you both encouraged me to keep going and not to
give up and I really wanted to several times. I truly learned through this process what's truly meant for you is meant for you, and what isn't is not! I ended up with bigger and better blessings! Thank you Veterans United for making a hard thing not so hard!

headshot image of Ben Choi

Loan Officer: Ben Choi

NMLS# 47882

5 out of 5 Stars
Would Recommend

Veterans United offered multiple services which allowed my homebuying go really smoothly from finding a realtor to closing.

headshot image of Sam Brown

Loan Officer: Sam Brown

NMLS# 1601606

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5 out of 5 Stars
Would Recommend
headshot image of Randy Groner

Loan Officer: Randy Groner

NMLS# 2007722

5 out of 5 Stars
Would Recommend

From start to finish, Jason and Megan were absolutely incredible throughout my home buying journey with Veterans United. Buying a home can be overwhelming, but they made the entire process smooth, supportive, and stress-free.Jason was not only knowledgeable and responsive but also extremely patient in explaining every step of the mortgage process. He ensured I understood my loan options and what to expect next, which helped me feel confident in every decision I made.Megan was equally amazing—organized, attentive, and always one step ahead in making sure my documents were complete and submitted on time. She was quick to answer questions and kept everything on track, even when unexpected things came up.What I appreciated most was how both Jason and Megan made me feel like a priority. They treated my home purchase like it mattered—not just another file in a stack. Their professionalism, kindness, and dedication truly stood out.

headshot image of Jason Bals

Loan Officer: Jason Bals

NMLS# 1599125

4 out of 5 Stars
Would Recommend

The loan requires things that are not needed when they send the appraiser out and creates a hassle that the home owner has to a free to fix before the sale even if the things they want fixed are going to be fixed by the buyer after the sale was complete.

headshot image of Jon Tempelmeier

Loan Officer: Jon Tempelmeier

NMLS# 2363775

5 out of 5 Stars
Would Recommend
Photo submission from Johann G.

Extremely accommodating. I needed a certain closing date and this team made sure everything was taken care. They communicated to me what was needed and were always friendly and professional. I would absolutely recommend for any veterans who want to buy a home.

headshot image of Max Carratura

Loan Officer: Max Carratura

NMLS# 388818

5 out of 5 Stars
Would Recommend
headshot image of Carma Bittle

Loan Officer: Carma Bittle

NMLS# 1366915

5 out of 5 Stars
Would Recommend

I am a United States Navy, Gulf-War Veteran and I, at 57 years old just closed on my 1st home thanks to Veterans United. I cannot thank them enough. They took complete care of me. Their honesty, support and transparency was nothing short of amazing and made the complete process relatively quickly, error-free and seamless. Shout out to Kelly, Jered, Amanda Stuard (The best real estate agent in the Carolinas!) Blair and the entire Veterans United Staff that played a part in the process with me and had a hand in my success with purchasing my home. Thank you all sincerely, I couldn't be happier with my beautiful home. I highly recommend them to all of my Veteran brothers and sisters in search of a home, Veterans United are the absolute best!

headshot image of Kelly Stephens

Branch Manager: Kelly Stephens

NMLS# 58755

5 out of 5 Stars
Would Recommend
headshot image of Krystal Palmer

Loan Officer: Krystal Palmer

NMLS# 1110490

5 out of 5 Stars
Would Recommend

Everything went extremely well from start to finish!!!
The communication was timely, efficient and professional!!

headshot image of Aaron McMahon

Loan Officer: Aaron McMahon

NMLS# 1884782

More Reviews

See all 435,937 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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