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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

382,081

Total Customer Reviews

98.1%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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Showing all 382,081 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend

I would like to Thank' the whole' team! I'm 43 year's a Battle Born' Vet' now, 1 G.S.W, 10 Surgeries, many Hard'... Long' road's and many mile stone's! But getting into my new Old' home. . After Losing my Wife of thirty years, and Starting All over again! This is a Really big one for me! This is my First home on my own! And these People... Helped Me' achieve that goal! On the 1st day of Christmas' month!... What a wonderful gift! My Rescue Husky "Sapphire' Blue" is so happy here in "HER"😋new home, She was Abused, needed my help, and she needed this Security! So, these people' did indeed help save #2' Live's from the Mean' streets!! Thank you'!... All' so much! I'm truly Grateful!! Eliza

headshot image of Austin Francis

Loan Officer: Austin Francis

NMLS# 1926637

5 out of 5 Stars
Would Recommend
headshot image of Douglas Lippmann

Loan Officer: Douglas Lippmann

NMLS# 310771

5 out of 5 Stars
Would Recommend
headshot image of Hannah Rohrbough

Loan Officer: Hannah Rohrbough

NMLS# 1884776

5 out of 5 Stars
Would Recommend

Nothing short of outstanding reviews here!!! I am very appreciative of all the support that I felt throughout this process…..thanks to everyone!

headshot image of Wes Dyer

Loan Officer: Wes Dyer

NMLS# 1945043

5 out of 5 Stars
Would Recommend

I do not know who this would fall under, but the cash to close information I was provided was incorrect. I had to call and verify the correct information while standing in line at the bank. For awareness, I was originally told by Marlon to gain a Cashier's Check. My Realtor, Corey, did not provide me any information about closing. When I called to verify who I had to make payable, I was told they do not accept Cashiers Check and only wires. This took an additional two hours at the bank for which I had not planned. An inconvenience, but not the end of the world.

headshot image of Marlon Galbreath

Loan Officer: Marlon Galbreath

NMLS# 1329978

5 out of 5 Stars
Would Recommend
Photo submission from Angelina H.

I could not and wouldn't have gone through this process with anyone else! As a single mother of two this was terrifying! But veterans united made the process easy and I got the best possible options for me. I am extremely happy with them and would do it all over if it meant working with them!

headshot image of Wesley Earl

Loan Officer: Wesley Earl

NMLS# 1631182

5 out of 5 Stars
Would Recommend
headshot image of Eli Ahn

Loan Officer: Eli Ahn

NMLS# 1864503

5 out of 5 Stars
Would Recommend

Working with VU made buying a home feel easy. As first time home buyers, we were very nervous and expecting the process to be rigorous. However, it was none of those things. Our loan team was very helpful for every step. Our loan officer, Reed, even came to do our final walk through, hand delivered a house warming gift, and came to the titling company for closing.

headshot image of Reed Murray

Loan Officer: Reed Murray

NMLS# 1630355

4 out of 5 Stars
Would Recommend

The Underwriting needs work. They should make their process more effective. When they “ask” for something they need to provide “accurate” descriptions and examples or other mediums to prevent the back and forth BS. If they are asking for a specific format for something, they need to provide a template especially if it is a document from JAG.
The need to provide a comprehensive list of educational document templates from a worst case scenario and reference the page number when asking for something outside of common banking reports.
The Underwriters are a customer “Fail”. I can see why they hide their names and contact information.

headshot image of Christopher Stieffermann

Loan Officer: Christopher Stieffermann

NMLS# 1136517

5 out of 5 Stars
Would Recommend

Great service. I am very happy with the overall experience working with Veterans United.

headshot image of Jamie Hughes

Loan Officer: Jamie Hughes

NMLS# 1781663

5 out of 5 Stars
Would Recommend
headshot image of Kyle Rutkoski

Senior Loan Officer: Kyle Rutkoski

NMLS# 1450360

5 out of 5 Stars
headshot image of Alberto Barba

Loan Officer: Alberto Barba

NMLS# 47902

5 out of 5 Stars
Would Recommend
headshot image of Benjamin Long

Senior Loan Officer: Benjamin Long

NMLS# 1099960

5 out of 5 Stars
Would Recommend

I seldom write reviews - but Veterans United deserves the hype. I had a terrible home-buying experience when I bought my first house (with another lender). Everything that could've gone wrong did, and it was an overwhelming (and traumatizing) experience. After being relocated for work, my husband and I looked at buying a house, and I expressed to him how much I loathed the process. I did some Googling, and Veterans United looked like an approachable company. Hanna worked with me, listened to my concerns, showed empathy, and constantly reassured me that everything would work out. She, Madison, and the rest of the team communicated with me on a near-daily basis, kept a checklist on the portal for me to follow, and assisted me with any issues within 24 hours (often in less than 2 hours).My case was particularly complicated because I had previously filed bankruptcy, had discrepancies on my credit report, and all sorts of fun stuff. Everyone, especially Hanna, was extremely patient with my case and worked diligently to get the best outcome. I never saw myself owning a house again; closing was an incredible feeling.It sounds corny, but Veterans United feels like family, and I will forever be grateful for their help. I cannot praise Hanna enough; she's the real MVP.

headshot image of Hanna Schwartz

Loan Officer: Hanna Schwartz

NMLS# 2047259

5 out of 5 Stars
Would Recommend
headshot image of Brandon Sterr

Loan Officer: Brandon Sterr

NMLS# 2069970

5 out of 5 Stars
Would Recommend
Photo submission from Henry T.

We've worked with VU twice now and we have not been disappointed. John Parker is an exceptional loan specialist (having done so many of them!), down to earth, and easy to work with. I highly recommend VU for all of your VA home buying needs!

headshot image of John Parker

Loan Officer: John Parker

NMLS# 996540

5 out of 5 Stars
Would Recommend

Matthew Perona, Nichole Whatley, and Benjamin Tubbs were fantastic! They did a great job. I was very leery after my last home buying experience, needless to say… it was smooth sailing. I cannot thank each and everyone of them enough!

headshot image of Matthew Perona

Loan Officer: Matthew Perona

NMLS# 1812029

5 out of 5 Stars
Would Recommend

I am officially a homeowner, thanks to the hard work and devotion of my team. Ron, Heather, MacKenzie and Alice were amazing. I could not have asked for a better group of people to go on this journey. Everyone displayed a high level of expertise in their position on the team. They would refer you to the proper person if a question was not in their field. I know they put in countless time and effort to make it happen for me. I am overjoyed. I would highly recommend them to my family, friends and anyone interested in purchasing a home.

headshot image of Ron Rowe

Loan Officer: Ron Rowe

NMLS# 2292095

5 out of 5 Stars
Would Recommend

Amazing team at Veterans United! They made the loan process simple and easy. Any problems were squared away quickly and we stayed right on track. They were always around to answer any questions we had and got back to me right away. Cant say enough great things!!

headshot image of Jeff Magsamen

Loan Officer: Jeff Magsamen

NMLS# 50787

5 out of 5 Stars
Would Recommend
headshot image of Robert Sweeton

Loan Officer: Robert Sweeton

NMLS# 1451365

5 out of 5 Stars
Would Recommend
headshot image of Kenny Scheer

Loan Officer: Kenny Scheer

NMLS# 2253513

5 out of 5 Stars
Would Recommend
headshot image of Jessie Bailey

Loan Officer: Jessie Bailey

NMLS# 2122253

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5 out of 5 Stars
Would Recommend

The whole team was amazing during my home buying experience. Everything was streamlined and everyone was very helpful even on weekends.
Thank you everyone again.

headshot image of Timothy Wuest

Loan Officer: Timothy Wuest

NMLS# 1009949

5 out of 5 Stars
Would Recommend
headshot image of Lindsay Petefish

Loan Officer: Lindsay Petefish

NMLS# 1953561

5 out of 5 Stars
Would Recommend

Everyone did a great job. The process was easy, smooth, and everyone bent over backwards to help us along the way.

headshot image of Blake Weisenfelder

Loan Officer: Blake Weisenfelder

NMLS# 280448

5 out of 5 Stars
Would Recommend
Photo submission from Layne C.

Absolutely veteran friendly. No matter what you need, Veterans United and staff get things done! I'm so happy that I chose VU for my loan and can't wait for future investments with them!

headshot image of Matt Landis

Loan Officer: Matt Landis

NMLS# 910611

5 out of 5 Stars
Would Recommend
headshot image of Samuel Yoo

Loan Officer: Samuel Yoo

NMLS# 149705

4.5 out of 5 Stars
Would Recommend
headshot image of Jamie Bardeen

Loan Officer: Jamie Bardeen

NMLS# 1323716

4.5 out of 5 Stars
Would Recommend
headshot image of Rachel Bruce

Loan Officer: Rachel Bruce

NMLS# 951471

5 out of 5 Stars
Would Recommend

By far, the most seamless home buying experience available!

headshot image of Ryan Sherman

Loan Officer: Ryan Sherman

NMLS# 1122103

More Reviews

See all 382,081 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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