The process was smooth from start to finish and all of our questions were answered timely and respectfully. I was impressed with house through with the home move aspect as to streamline it all.
This team was amazing. They made my home buying quick and easy.
Veterans united was by far the easiest experience we have had purchasing our home. We were informed every step of the way. The ease of using the online system to upload documents was fantastic. So happy we found Veterans United!!
The team is amazing! Proactive, caring and absolute professionals. I will contact/ recommend Josh and his team for future home purchases.
I would recommend that all veterans use veteran United to buy a home.
Hands down best experience buying a home! Answered all questions big or small! Made us feel comfortable and confident!
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Couldn't have asked for a more stress-free home buying experience. Everyone was attentive, caring, and with exceptional professionalism. Truly felt like part of the family.
The only part of my experience with VU that was less than a “10” were the couple times that I felt like information was withheld from me earlier in the the process, which had I know I probably would have made different decisions. For example, I was researching home loan options very early in the process (5-6 months before desired closing timeframe). My credit check was needed for the home loan pre-approval, but I wasn’t told that it would need to be checked again later on before closing because I was more than 120 days out from closing. It may not seem like a big deal or big hit to my credit score, but when information like that is withheld I begin to wonder what other things you all might be hiding from me just to get my business. Another example, Rebecca told me that VU would refinance my loan at no cost when rates decrease but only if VU is servicing my loan. As a 1st time homebuyer, I didn’t realize lenders could provide mortgages but not even service them. It wasn’t until later when we were discussing it further, did I learn that VU only services around 60% of their loans. Therefore, there’s a good chance I may have to pay additional fees to refinance. This is different than the picture I was given early in the process when you all were looking for my business. Stuff like this makes me doubt and lose trust. I suggest being more forward with the details of your fine print.
Thank you all for the great help they made it painless and will definitely recommend to others
From start to finish..Josh Kaplan and his whole team were spot on.Regena
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Love the work they did in the time they put in to get this done
Good people to work with they get the job done will help you clean up any little surprises that may pop up during the initial process. Once your stuff is good to good the process flows soomth and quickly. Enjoyable people to work with
Worry free process
Highly recommended to any veteran looking to purchase a home! Veterans United is truly top notch!
