Response from Veterans United
William,
Thanks for your rating. I'm sorry your recent experience didn't quite meet your expectations. We’re here to listen and learn more if you’d like to talk to us. Your feedback helps us take a proactive approach to improve where our customer service came up short.
We’re in the office Monday to Friday from 9 a.m. to 5 p.m. CST. If you reach out beyond these hours, we’ll be in touch by the next day. We hope to talk with you soon. If not, we wish you the very best and thank you for letting us serve you all the same.
Sincerely,
Kendra, Client Relations
To all VET Brothers and Sisters, These people truly care about us. They will go out of their way to help in any way they can. People say that buying a home is so stressful. Well, I was never stressed the first time. I had fun and really enjoyed everything I went through. They show respect and call you by name, when you call they always make time for you. Your not just a number, your a human and your a vet. Trust me, you won't go wrong and they will hook you up! Everyone have a Blessed day and God Bless America
Shan and Melaka were of great help getting things to me or informing me when other documents needed to be signed or reviewed. Mekayla was very helpful getting all the numbers for utilities and such for me
I am completely blown away with the help I received from Jimmy and the rest of the team. I would recommend veterans united to anyone looking to buy a home.
Matt and Shelly were also really good to work with. Both of them were always willing to help and answer questions.
I have nothing but great things to say about this entire process. As stated before it was overwhelming and added to my anxiety but the outcome is a blessing and we were blessed with a great team!
My Veterans United team provided outstanding service during my first home buying journey. It was a surprisingly seamless process from beginning to end!
Thanks again for all the hard work and dedication from everyone at Veterans United.
Work with a mortgage company that puts you first and that for us was Veterans United!!!
Excellent team to work with. I would recommend them to friends and family.
There was a period of lack of communication during the underwriting process but once the traction started up again, it was smooth sailing from there. Thank you for all your help. I know the different time zone doesn’t make it easy sometimes but I am glad everything worked out.
I would recommend Veterans United to everyone buying a home, the experience has been great!
