A six hour close that led to exhaustion and extreme confusion while signing closing papers is not alright. You don't take an elderly disabled veteran and make him and his wife sign papers for 6 hours while the caregiver and dogs are in a hot car on a one hundred degree day. Since Veterans United kept messing up the paperwork they weren't even allowed food during this time. By the time they signed the confusing paperwork that VU kept messing up, they were hungry confused and very fatigued, which is highly illegal on Veteran United's part. They didn't even receive copies of the paperwork for 48 hours after the transaction. I (the caregiver) called the supervisor the next day after the whole mess, and he did not even offer to fix anything. Horrible mess. I would not recommend this company to anyone.
Response from Veterans United
Hi Morris and family,
I’m so sorry to hear what happened on closing day. A six-hour signing in extreme heat, especially for an elderly disabled Veteran and their spouse, is not okay—and I can’t imagine how upsetting and exhausting that must have been for everyone involved, including you as their caregiver.
We absolutely want to understand how this unfolded and where we failed to step up. Your feedback raises some serious concerns, and I’d like for my client advocate team to have the opportunity to talk with you directly so we can look into this and bring it to the attention of the right teams here. If you’re open to it, please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST, Monday through Friday, but we’ll follow up as soon as we can if you contact us outside those hours.
This experience should have been handled with care and respect, and I’m genuinely sorry that didn’t happen.
Jessica and her team did an exceptional with handling everything to ensure that we close on our closing date and on behalf of the Oliver family WE GREATLY APPRECIATE YOU AND YOUR TEAM time and efforts. Thank you
This is my second home purchase with Veterans United. An incredibly easy process with a support staff I can trust. Everyone is so helpful through the entire process.
We’ve used Nathan and his team twice and each time it’s been so smooth. Great communication, quick advice. We move every couple of years so we’ll be back again soon!
Matt and Amy were terrific.
The process was stressful and overwhelming but everyone from Veterans Union were fantastic. Everyone was so helpful and I have been recommending Veterans Union to my family, friends and colleagues. Thank you for having a fantastic team. May God continue blessing your team so they can be a blessing to homeowners like us. Thank you once again.
First of all being a veteran is the best thing but you could have ever done. Serving your country! Veteran United as fast an efficient will keep you informed all the transactions that you go through. I would recommend them to anybody that's in the home buying process.
This is the third time we have worked with Craig Brumfield and his team, and we would never dream of working with anyone else! They always the process so much easier and are always there when you need them!
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