Everyone was very nice and courteous. Always there when I had questions and needed them.
Smooth process.
Sometimes for veterans there's a certain hopelessness, We are not able to receive the benefits that we deserve when we've layed our lives on the line for freedoms the whole country is privileged to. As a superpower, Only a small percentage of very special People volunteer to keep The Watch 24/7, 365 days a year, we are called the armed forces. Veterans United Recognizes our sacrifices, And they work with you, As well as work for you, To make home ownership tangible. They are dream workers, And if you are a veteran And renting, Obligate yourself to calling them or reaching out to them So that you can attain the dream.I can absolutely vouch for their Passion to help veterans, Active service members and retirees. I closed escrow on my home in Portland Oregon on August 06, 2019, From renter to owner in 32 days!!!
Very stress free, everything I needed to do was laid out. No guessing required.
well done
Communication was fantastic at the beginning until about 2 weeks before signing. Not quite as fast of response that we had been having but was probably spoiled. LOVED the online To Do List and appreciated the check in texts or phone calls. With so many people to check in with there was always someone to get an answer from. I would definitely use them again and would recommend.
I can't say enough good things about Joe Narron, I would say that the majority of my interactions was through Joe. We had quite a difficult time obtaining a Certificate of Eligibility from the VA but Joe was there helping every step of the way.
I would tell people to go to a local bank. Thank you for what you did di. Bit I will not give a good review, you lied toe all the way. Im not the least bit happy with the way things turned out.
Response from Veterans United
Hi Martha,
I’m really sorry to hear how unhappy you felt with the way things turned out. When you’re counting on clear guidance and hoping for a smooth process, feeling let down is incredibly frustrating, and I understand why you’d walk away with this impression.
I’d really appreciate the chance to talk with you directly and review what happened from your perspective. If you’re open to it, you can reach me at 1-800-212-5200 or ClientAdvocate@vu.com. My team is here from 9 a.m. to 5 p.m. Central Time, and if you reach out after hours we’ll typically follow up the next business day.
Thank you for sharing your feelings about this experience. I’m here if you’d like to discuss it further.
Steve was great to work with! Great communication.
Fantastic! Veteran's United provided a great team for my wife and I to get thru the home buying process as first time buyers. Everything went great and I couldn't happier.
Lance and his team did an awesome job! Every step of the way he made sure we not only understood but gave us advice. We are not just another number, I fell like we are family. I know that sounds cliche, but it’s the truth! Thank yall so much for everything!
I recommend this company to anyone looking for a VA home loan. Everyone that was on my team was absolutely wonderful. The resources they have on their page on top of their knowledgeable staff make sure that you aren't lost in any step of the home buying process. If you're looking to buy a home, definitely go with Veterans United, you won't be disappointed!
The VU team was very sincere and detailed in answering all my questions and concerns. They were amazing with follow ups.
The process was smooth and basically effortless, thanks to Stephen and Trent. 10/10
