Miguel and his team are fantastic! As first time home buyers they definitely helped us and we’re always ready to answer any and all questions
During my home buying process my initial loan officer either ceased to work for the company or was promoted and my loan officer was switched, my initial loan officer had clear and concise communication and would reach out frequently to check up on my homebuying journey. Once officers switched communication was poor (most likely due to increased work load on the guy that was handed my account). Several voice messages and a couple emails were never replied to. Even after reaching out to management communication hardly improved. I'm assuming that my account was forced on another officer and increased work load resulted in communication breaking down. At the end of the day Veterans United got the job done and I have my home but a lot of improvements can be made to communicate in a timely manner.
Response from Veterans United
Hey Douglas,
Thanks for taking the time to share your experience—and congratulations on your new home! I’m really sorry that communication fell off after your loan officer changed. That kind of handoff should feel smooth and seamless, not like you're left chasing down updates or wondering if your messages were seen. You deserved better follow-through, especially during such a big milestone.
It means a lot that you still recognized the work it took to get your loan across the finish line, but I completely understand how frustrating it must’ve been to feel out of the loop along the way. We know how important timely communication is—especially in a process that can already feel overwhelming—and I appreciate you pointing out where we dropped the ball.
If you’re open to it, I’d really like my advocates to take a closer look and share your feedback with our leadership. You can reach us directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. Central Time, and we’re always happy to listen.
This Lender is amazing and very helpful. They helped us fix issues with our credit which lead to us purchasing our dream home. We give this lender 10 out of 5 stars. Thank you Veterans United
Big thanks to the entire team for an outstanding experience! From start to finish, you made the process easy, stress-free, and even enjoyable. I truly felt supported every step of the way. Grateful for the professionalism, care, and results—thank you!
I have ro say that using Veterans United Home Loans was one of the smartest decisions I could have made when I decided to sell my house and purchase a new one. The pre-approval process was easy and once that was done, Tyler, Sara, and Jonathan took over and hand walked me through the process. They all played a huge part in reducing the stress of buying a new house while selling my old house. So much goes into both and they have an amazing team who communicates very well through the process and takes a lot of the load off of you and reminds you of the things you may have forgot about during your home buying process. They also have an amazing network of realtors and they set me up with some of the best. I'll forever be grateful to this amazing team that helped me through my home buying process. They really made it easy for me when I had a lot of things going on and my mind wasn't always in it after losing my wife to cancer. They really helped me out and were fun to talk to. Sometimes I see a business phone number pop up on my phone and don't feel like answering lol. Not with these guys. They were always very kind and fun to chat with on the phone. If you are looking for an all inclusive company to help you through your next home purchase, please give them a shot, especially Tyler Chinn, Sara McGuire, and Jonathan Rummel.
We had an outstanding experience working with Ali throughout our homebuying/selling journey. From the very beginning, she was incredibly knowledgeable, responsive, and patient, walking us through every step of the financing process with clarity and care.
The team concept at Veterans United worked flawlessly to help me meet the goal of home ownership.The process was timely and all the parts moved smoothly..I would recommend Veterans United to any veteran looking to use their VA home loan..thanks guys..
This is my third home loan with Veterans United. I purchased in 2015, 2020, and now 2025. As a prior realtor who has experience with multiple lenders, Veterans United is my top recommendation to other service members, and it is the only lender I will use.
What Can I say but, AWESOME! Veterans United was such a wonderful company to work with! My loan officers Joel and Chris we're always professional, polite, and courteous! They were very Knowledgeable and we're always ready to attend to any questions or concerns I had and the process went really smooth because I stayed on top of my responsibility in the process and they stayed on theirs. I highly recommend Veterans United to anyone! Thanks Tracy Riba, my awesome real estate agent, for referring me!
As a disabled veteran embarking on the significant milestone of purchasing my first home, I expected professionalism, support, and integrity—particularly from an organization that markets itself as a veteran-centric lender. Unfortunately, my experience with Veterans United, and specifically with the loan team led by Meghan, was nothing short of traumatic, disheartening, and unacceptably unprofessional.Veterans United proudly proclaims that they are “with you every step of the way.” In truth, they are pressuring you every step of the way—relentlessly and, at times, coercively. Throughout the process, I was pressured seven separate times to move up my closing date for what appeared to be the team’s financial convenience. This wasn’t simply encouragement—it was manipulation, including the use of scare tactics that falsely invoked external economic pressures such as “Trump tariffs” to frighten me into decisions that were not in my best interest.Despite having my interest rate locked on April 1st via the official Rate Lock Disclosure, I was told I could incur additional costs—thousands of dollars—unless I moved faster. These tactics were not only disingenuous but downright unethical. When I rightfully escalated my concerns to the supervising director, he unilaterally changed my closing date without my knowledge or consent—a blatant breach of contract. Only after persistent, repeated demands did this get corrected, not through accountability, but due to my refusal to accept such unethical behavior.Furthermore, Meghan displayed a condescending attitude throughout, seemingly presuming I lacked awareness or intelligence. As an HR Director, I am well-versed in the importance of detail and compliance, and I was appalled by the number of documentation errors I had to identify and request be corrected—in writing, multiple times.The team’s communication style was cold, impersonal, and almost exclusively via email. There were no genuine check-ins to ask how I was managing or if I had any questions—only calls to exert pressure and escalate urgency. They disregarded reasonable timelines, constantly pressing me to complete “To Do” items that were either out of my control or dependent on their own delayed processes (such as the appraisal, which they took 10 business days to conduct after pressing me to schedule it immediately).This experience, which should have been filled with excitement and pride, instead exacerbated my PTSD and contributed to a deep sense of depression. It is unconscionable that a company dedicated to serving veterans would treat one in such a way. Frankly, this team is in dire need of corrective action and training—especially the Director, whose behavior was egregiously unprofessional.What ultimately got me through this process was not the loan team, but my exceptional Realtor, who offered compassion, consistency, and advocacy when Veterans United failed to do so. I am grateful to have had a support system outside of this lender because, otherwise, the emotional and mental toll might have been even more devastating.Veterans United should be ashamed. No veteran should be subjected to such treatment, particularly when seeking the very dream they defended for others—the dream of homeownership. Accountability is not optional; it is overdue.
Response from Veterans United
Hi Kerstin,
Reading your review was heartbreaking. What you described isn’t just disappointing—it’s deeply concerning. You trusted us with one of the biggest moments of your life, and instead of feeling supported, you were left feeling pressured, dismissed, and emotionally drained. That’s not what Veterans United stands for, and I’m truly sorry that your experience was so far from what we promise and what you deserved.
I can’t speak for every step of your journey, but I can say that no veteran should walk away from their homebuying experience feeling manipulated or disrespected. The moments that should have brought pride and excitement instead left you with stress and pain—and I hate that our actions contributed to that. It’s clear your concerns were not heard the first time, and that’s not okay.
I want to make sure this gets the attention it deserves. If you're open to it, please reach out to my team directly so we can better understand what happened and work with our leadership to address this. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is here from 9 a.m. to 5 p.m. Central Time, but please reach out anytime—we’ll be ready to listen.
Positive experience with the lioan team also realtor/closing team
I'm here as a witness that Veterans United is the truth. From absolute start to finish they were there. I never had to contact them for anything, because they were right on top of everything, and one other thing I liked about the process is that I was able to do all the uploads and updates on my phone!! It was as easy as 1,2,3. GREAT PEOPLE!!
I want to thank Mr. Smith, and Mr. Litzinger for the help. They made my dream a reality, and they are the best. I hope to work with them again in the future.
Kayla Wilson was such a great help to my wife and I. Even though we did not qualify at first for a mortgage, she guided us and gave us great advice on how to get our credit scores up and how to pay down debt. We would have been unable to get a mortgage without her help. I also can’t say how great it was to work with dalton. He always had our best interests in mind to ensure we would get the best deal.
