Everyone we worked with was very kind and professional. They took the time to help us and answered our questions thoroughly and quickly.
You guys are Awsome!!!! Your whole team does excellent work!!
I've used VU numerous times since 2014. I've also had the pleasure to work with the same VU rep Jerry Landrey every time which has been great. I plan to continue using VU in the future and definitely recommend to anyone looking to buy and/or refinance.
I recommend this company to anyone looking for a VA home loan. Everyone that was on my team was absolutely wonderful. The resources they have on their page on top of their knowledgeable staff make sure that you aren't lost in any step of the home buying process. If you're looking to buy a home, definitely go with Veterans United, you won't be disappointed!
Mitchel, Noadiyah and Kimmy were awesome
Very amazing employers who will go above and beyond for their clients!
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I would recommend Veteran United Home Loan. They have a team of professionals who are willing to work with you. They go out of their way to make sure everything runs smoothly. They are a great bunch of people
Very professional, caring and considerate. I enjoyed the staff and they made the home buying process simple for my wife and I.
Tiffany Harding our real estate agent was outstanding thanks for making this a smooth process. Still can't believe we are homeowners what a great feeling. Amy Shufelberger and Matt LaTorre from VU made our house buying stress free by letting us know in real time what was needed and explaining the process whenever we had questions. Very knowledgeable group of people that we worked with everyone worked seamlessly together. I am very proud to have served my country and equally proud to have worked with such a great group of people from Veterans United. Thank you all for making my family's American dream come true.
i went into this whole house buying this with very little information on how it all worked. When i first spoke with someone from veterans united it was a great call and i thought this would be a smooth process. i was seriously wrong. this was my first time going through this and the main thing i needed was communication, and i’d only hear from my “team” once a week and it was normally about how they screwed something up and my closing was going to cost me more and be moved back farther. the only good thing about veterans united was that their manager was very helpful every time i called to complain.
Response from Veterans United
Hi Landon,
I’m really sorry to hear how overwhelming this experience felt for you, especially as a first-time buyer. When everything is new, steady communication matters a lot, and I understand how frustrating it was to only hear from the team when something changed or a delay came up. That kind of uncertainty can take a real toll, and I appreciate you being honest about it.
I’m glad you felt supported when you reached out to the manager, but I also know that doesn’t undo the stress you went through along the way. I’d really like the chance to look into what happened and make sure your feedback is fully reviewed. If you’re open to it, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com.
My team is in the office from 9 a.m. to 5 p.m. Central Time, and if you contact us outside those hours we’ll typically respond the next business day. Thank you for taking the time to share what this was like for you. I’m here if you’d like to talk more.
Good team effort and very responsive
I've been working with VU for several years or more now and the process has always been smooth and easy for me.
Veterans United is a very awesome company my team that worked with kept me informed stayed on top and kept me on track through the whole process.Go team patty and Katie thank you all for everything and all of your help.
