Always have a great experience and they work hard to get you approved!
This process has been much smoother and quicker than I anticipated. The wonderful people I worked with were much more helpful and competent than the bank personnel I had to deal with on my last loan.
Andrew and his team were great! They made the process smooth and easy using the virtual platform. I highly recommend using their service.- Tim Walsh (22 year Active Duty Member)
Veterans United made my process quick and easy.
Veteran united our some BAMF when it comes to buying a home for the first time. They make everything easy with checklist and videos and a team of knowledgeable experts.
Super informative
Overall -> absolutely the worst experience of our lives. They ghosted us in the middle of our closing. Incompetent, had to alot of work for them (totally understand providing documentation) but pointing out things that should be corrected is not ok. Failure to pay attention to detail (locked interest) and scamming us to get our credit run again, get another loan locked estimate from another bank so they would get us back to 3.5% instead of fixing their mistake.
Response from Veterans United
I'm sorry to hear about your experience Amber and it is so important to us that we work hard to provide excellent service. We certainly realize that the home buying process can become stressful when working to gather the required documentation, especially with all the nuances of COVID and life stressors at this time. Your loan estimate is just that and rates will vary on a macro level - from day to day, possibly from hour to hour, based on market conditions and the state of the economy. I am thrilled to know that your loan team was able to assist with your rate and get you where you needed to be! Please don hesitate to reach out to us if you would like to discuss your experience further.
The only thing I wish Veterans United wouldn’t do is sell my loan to a different loan company. I dont want to deal with PennyMac or LoanLLC etc. I chose veterans United for a reason and I built a relationship with ya’ll. I trust Veterans United to make sure the loan and the Veteran is taken care of.
Great overall experience. Thank you VU!
This was one of our best decisions we made since owning this home. The refi went without complications and both our loan specialists were very knowledgeable and helped every step of the way. 10 out of 10 would do this again.
