I would rather lose my leg all over again than work with this company again. No one was talking to one another. I would have one person tell us one thing and another tell us the complete opposite.
Response from Veterans United
Hi Robert,
I’m so sorry to read this feedback. The words you used make it clear just how frustrating and painful this process felt, and I can’t tell you how much I regret that you were left with this impression of Veterans United. Being told different things by different people is confusing and discouraging, and I never want any veteran to feel that way when working with us.
Thank you for sharing your experience, even though I know it couldn’t have been easy to put into words. If you’d ever like to talk more about what happened, my team is here to listen. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
Amazing process. Miguel and his team are the best.
The team at Veterans United was great in every way! They responded quickly to whatever was needed and did so in a courteous way.They kept us updated continually as the loan progressed. And they were encouraging and positive about getting to closing. They were happy for us when it all was done! Thank you everyone!
Very helpful understanding and explanatory with the entire process from the perspective of a first time homeowner, couldn’t have been done better.
This Lender is amazing and very helpful. They helped us fix issues with our credit which lead to us purchasing our dream home. We give this lender 10 out of 5 stars. Thank you Veterans United
Working with Bailey was very pleasant. I went into this experience not knowing what exactly it entails, but knew it’d be stressful. She made sure to answer any and all questions, made the experience doable and overall I’d do it again.
Veterans United helped explain the home buying process and answered all my questions and concerns.
Working with Veterans United was great. They were there every step of the way. Were always available when I had questions and got answers for me promptly. I highly recommend working with Veterans United!
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What Can I say but, AWESOME! Veterans United was such a wonderful company to work with! My loan officers Joel and Chris we're always professional, polite, and courteous! They were very Knowledgeable and we're always ready to attend to any questions or concerns I had and the process went really smooth because I stayed on top of my responsibility in the process and they stayed on theirs. I highly recommend Veterans United to anyone! Thanks Tracy Riba, my awesome real estate agent, for referring me!
Kedric and Jennifer were excellent in getting us the information we needed to make the house closing a success. They’ were there every step of the way to make the process as seamless as possible thank you!
Veterans United made the entire home-buying process smooth and stress-free. Everything was explained clearly, every step felt easy, and I always felt supported. I’d absolutely recommend them to family and friends.
Extremely friendly and easy to work with. Everyone I dealt was very helpful.
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Veterans United was awesome to work with. The team assigned to me was the best. They answered every question I had.
I'm here as a witness that Veterans United is the truth. From absolute start to finish they were there. I never had to contact them for anything, because they were right on top of everything, and one other thing I liked about the process is that I was able to do all the uploads and updates on my phone!! It was as easy as 1,2,3. GREAT PEOPLE!!
Great communications. Veterans United is with you all-the-way. Superb service and they keep you informed of everything you need to know. They are happy to explain every detail of the process and are very patient and thorough when answering your questions and your emails. They are quick to respond to every inquiry.
