My team did a wonderful job. I really appreciate everything they did for us.
The team took control and conquered every situation. Every hiccup and speed bump was dealt with swiftly and efficiently and they were able to provide my family a home within a couple of weeks since contract date. Very communicable on every step they needed me to complete. Super thankful for Yohannes and Nathan and Brooke for staying with us the entire time
VU provided outstanding service and assistance through out our purchasing experience,
I am grateful for our experience working with Veterans United Home Loans. They made our home buying experience as easy as it could possibly be moving to a different state.
Rachel and her team made the process simple and manageable. My questions were answered quickly and her solutions were understandable and simple.
The overall process was more tedious than other VA lenders and the appraiser’s they use do not do their jobs. A $700 appraisal still had the VA buyer have to go out and take pictures of smoke alarms.
Response from Veterans United
Hey Marlon,
I’m sorry to hear the process felt more tedious than expected and that the appraisal added extra frustration. VA appraisers are independent and sometimes need additional proof, like photos of smoke alarms, to meet the VA’s requirements. I know that doesn’t make the situation any less frustrating, and I appreciate you sharing this feedback so we can keep improving.
If you’d like to talk more about your experience, please reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Veterans United has made purchasing our first home an amazing experience. They really walk with you throughout the entire process. And you won't feel like you're in the dark. I never would have imagined I would have learned as much as I did about purchasing a house.
Top notch throughout the process. The team went above and beyond my expectations.
Absolutely wonderful team to work with!!! 10/10!
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From the first phone call to closing this has been one of the smoothest things I have ever done.
Bobby, Ashley and his team were always available and always to help no matter what came up and believe me, there was a lot that did. There are extremely professional and always available. I see them more like a great friend that goes way out of their way to help. They were always patience, and they were quick to response for me no matter what. Great Team and Great Teamwork
Cody and Corey was phenomenal. They made buying my first home stress free. Both of them were very knowledgeable and let me know what was going on every step of the way.
