Be prepared for a lot of steps... and remember to be patient. A lot of things about the process may not make sense, but once you reach the end you'll be able to see what those were about. Check your email often - throughout the day - and respond to things from them as quickly as you can to help keep everything running as smoothly as possible.Don't go crazy buying stuff for the new house until AFTER you've closed and gotten everything connected, hooked up and paid for - the power, water, etc. Remember, things can fall through on you until after everything is signed at closing.
They take to long and lots of problems
Response from Veterans United
Hi Willard,
I’m sorry to hear this and understand how frustrating delays and ongoing issues can be. That’s not the experience we want for anyone. If you’re open to it, our Client Advocate team would like to learn more and help where we can. You can reach them at 1-800-212-5200 or ClientAdvocate@vu.com, Monday through Friday from 9 a.m. to 5 p.m. Central Time.
Sincerely,
Claire S., Client Relations Manager
Our Team was very nice and helpful throughout the whole process. A special thank you to Aaron, April, Vicke, Brandon.
Great experience. Solid team which was supportive, informative and attentive to my questions and needs. In particular huge thanks to Billy who always went above and beyond
Zach Keiffer and his team were phenomenal through the whole process. Thank you for all of the help through the whole process. I highly recommend this team. They were always there for any questions and made the process incredibly easy. They helped with loan rates to match competitors and truly did a good job. Thank you for everything you and your team did! I was cautioned to use a large corporate company but this was a very enjoyable process and I'd definitely use them again if I ever needed to!
Greg, Britney and Tre were an excellent team. I’m happy that I chose them again. This is my second time using Veterans United, Greg and his team. I don’t think I could use anyone else at this point. They will be hard to beat. Thanks again yall!
Working Veterans United team has by far exceeded our expectations when it came to buying our first house. They were quick, professional but concerned and caring. They kept the whole process moving forward in a timely fashion. We are still in shock how fast we became home owners!! Thank you Veterans United for helping us buy a home that we always dreamed of!!
Absolutely wonderful experience. Guided me every step of the way.
Everyone was great, and they helped me find a realtor too when I didn't initially have one.
Ready to see for yourself?
Experience first-hand why 364,047 homeowners give us a perfect score!
Everything was made super easy. It was basically step-by-step the representative kept me up today on everything, walked me through everything and took the time to explain everything to me. It was my first time buying the house and it made me feel like a pro doing it. Thank you
We ran into a couple of problems last year when trying to buy a house..but Brian and his team walked us threw as to what to do and not do so that everything would go smoothly when I start the process again to buy a house. Now I can say we are home owners now. Great job Brian and your whole team.
Veteran's United provided a relatively streamlined experience. The employees that I worked with were exceptionally polite, engaging, and helpful - often beyond their designated work titles.
