Outstanding service! Thank you 👍
If you really want to be taken care of while you look for a home and the loan process - you will not find any better team than Veterans United. I recommend giving the opportunity to help you. I will trust my home buying or refinancing to anyone else but Veterans United.
Way to many hands in the pot. Never know who youre talking to. I had 0 communication about an issues with my first Appraiser. 2nd appraisals finally happened. Which ultimately did not allow me to close early. Someone from here told the Appraiser they didnt need the report until the 12th and I was hoping to close early. Ended up closing the 11th. I asked a few questions about issues an never got a response back. My realitor was left out of the loop a lot. People pay ALOT of money on fees and this was very excessive. Needless to say next time I will just be dealing with a local lender.
Response from Veterans United
Hey Cameron,
I’m really sorry this process felt so disorganized and frustrating. Buying a home is stressful enough without feeling like communication is scattered or unclear, and I can understand why being passed between multiple people, dealing with appraisal delays, and not getting timely answers left you disappointed.
I’m especially sorry to hear you and your realtor felt out of the loop throughout the process. Clear communication and setting proper expectations are incredibly important, especially when timelines around appraisals and closing dates can directly impact planning and stress levels. It’s understandable that not being able to close early added to that frustration.
I’d appreciate the chance to learn more about your experience and review what happened so your feedback can be shared with the appropriate teams. If you’re open to it, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and if you contact us outside those hours, we’ll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
very helpful through the whole process.
My process was smooth and effortless. I was nervous about being a first time home owner because I heard the process of owning a home is stressful. I had no stress at all. There was constant communication and I am truly grateful for the entire experience!
Joel and team so supportive and helpful throughout the process. It's our 2nd time working with them!
Helpful, responsive, and kind. From Jason, to Trenton, to Gracie…each person was exceptional. Thank you for assisting us!
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I can’t say enough about Chad and Catlin. Two of the most compassionate, supportive, educational and caring people I have ever met. They exemplified communication, respect and diligence. Their knowledge and follow through can’t be measured. I felt heard, supported and like my needs mattered. It is hard enough to have to move all the time and decide to rent or buy. After 24 years in the military with multiple moves and mortgages, coming home means something different. Chad and Catlin cared enough to make it different. Thank you for everything. You are amazing human beings and so supportive of the Veteran community
I am thankful to you all at Veterans United for helping my family get our new home.
