Anne,She was very attentive to what I needed for the purchase of my home. She communicated consistently and often to keep me informed of the process. I am very happy with the results.
This has honestly been an extremely simplified process. I couldn’t be happier with the team and will absolutely do it again in the future.
If you really want to be taken care of while you look for a home and the loan process - you will not find any better team than Veterans United. I recommend giving the opportunity to help you. I will trust my home buying or refinancing to anyone else but Veterans United.
Wei wei and Lisa helped us with more then needed and were always available for us
Best experience I’ve had with home buying process will do anything to get you to the finish line!!
Great and really professional
Very helpful every step of the way. Quick response to all my questions.
My process was smooth and effortless. I was nervous about being a first time home owner because I heard the process of owning a home is stressful. I had no stress at all. There was constant communication and I am truly grateful for the entire experience!
Ken O. My loan officer was outstanding and was always responsive when I had questions or wanted clarification.
It was smooth and easy. Kollin and Abby did amazing helping us close early.
Ben and his entire staff was incredible to with. They made this process so stress-free it’s such a pleasure to work with people who know what they’re doing in every single one of them go above and beyond.
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Outstanding service! Thank you 👍
I am thankful to you all at Veterans United for helping my family get our new home.
Way to many hands in the pot. Never know who youre talking to. I had 0 communication about an issues with my first Appraiser. 2nd appraisals finally happened. Which ultimately did not allow me to close early. Someone from here told the Appraiser they didnt need the report until the 12th and I was hoping to close early. Ended up closing the 11th. I asked a few questions about issues an never got a response back. My realitor was left out of the loop a lot. People pay ALOT of money on fees and this was very excessive. Needless to say next time I will just be dealing with a local lender.
Response from Veterans United
Hey Cameron,
I’m really sorry this process felt so disorganized and frustrating. Buying a home is stressful enough without feeling like communication is scattered or unclear, and I can understand why being passed between multiple people, dealing with appraisal delays, and not getting timely answers left you disappointed.
I’m especially sorry to hear you and your realtor felt out of the loop throughout the process. Clear communication and setting proper expectations are incredibly important, especially when timelines around appraisals and closing dates can directly impact planning and stress levels. It’s understandable that not being able to close early added to that frustration.
I’d appreciate the chance to learn more about your experience and review what happened so your feedback can be shared with the appropriate teams. If you’re open to it, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and if you contact us outside those hours, we’ll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
