The team at veterans United always returned my calls or emails within a timely manner and were very professional.
They are professional yet friendly. They helped me when Usaa screwed me over. They did the work of a full closing in 2 weeks to make my deadline. One of the weeks was Thanksgiving. The representative texted me so I didn't have to deal with emails or long phone call waits. I am a first time buyer and I had tons of questions and concerns. They helped me with all of them. If it where not for Veterans United hard work and dedication I would not have this house. My wife and I would be homeless. They are amazing and I will recommend them to everyone I know.
Poor communication, expectations discussed at onset were not met (45 day close was pushed to 8 mths), had to repeatedly provide documents due to outrageous closing time, lack of knowledge of what was going on most of the time
Response from Veterans United
Hello Joshua, we are aware that certain aspects of the loan process benefit from exceptional attention to detail by all those involved. Thank you for sharing your voice and for bringing this to our attention. Your comments allow our Client Advocate team to research further for learning opportunities. We are always looking for ways to prevent issues and create an outstanding customer experience. If you wish to connect with us further, please do not hesitate to reach out for support.
Molly and the team were kind, patient, and knowledgeable throughout. She was reassuring when we wanted it, and realistic when we needed it. She was easy to contact, and quick to find the answers to our questions. Thank you, Molly.
I am extremely excited to say that Veterans United cates and shows love in every aspect working with Veterans and their families. I strongly suggest to Active or Retirees to use Veterans United Services. Without a doubt you will be taken care of from A-Z they are a very thorough Company.
To my fellow Veterans,
I must say that the entire home buying process using Veterans United was 5 out of 5 Stars.
From thier Real Estate Agent, Loan Officer, Assistant Loan Officer, Appraiser and thier user friendly online document signing made everything easy, simple and enjoyable.
Thanks Again Veterans United,
JGL
Pretty much the best team of people I have ever worked with. Good to the smallest detail. Will call them again if needed. Will recommend highly to other Vets.
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Will recommend to anyone buying or wanting to refinance their home.
Highly recommend Veterans United to our friends and family .. we had no issues and done in timely matter .. easy to reach and no stress !
From the pre-approval process, to the paperwork, to the closing date, Zach Schmitt and his team were there to the very end..Thanks Zach, Justin and Erin....we highly recommend Veteran united...Bruce and Janice Willett
Veterans United was the best choice we ever made for our first time homebuyer experience. After getting the run around with Navy Fed we decided to call Veterans United an they got us from start to close in less than 45 days. I highly recommend to all fellow service members an vets.
If you're a veteran looking to buy a home Veterans United is definitely who you want to go through, especially if it's your first time buying. They make the process extremely easy and even help you get things started that you otherwise would have forgotten about.
