Absolutely the gold standard for mortgage services! I highly recommend Veterans United and Reece Bader!
Tried twice to secure a loan, both in same retirement community. 1st was denied day before closing because HUD info could not be verified. Thought 2nd would be smoother since preliminary info already obtained. Every step caused more issues, last minute requests usually required close to weekends so couldn’t get done til Monday, constant delays and set backs. The seller was so frustrated by delays, she called structural engineer to clear the way!! I would suggest a list be provided at beginning of process so buyer knows what to expect ABD can start working on getting everything needed. I. My case, I was in SC clearing out last items from house trying to sell, was contacted about payoff info needed next day! I was traveling, couldn’t get timely info from customer service from bank, had to drive an hour out of my way to find a branch to get the info needed to email the closing company do I could finally close the next day. This could have been avoided if I had been told to get info when we knew we were paying off other debt!!
Response from Veterans United
Hi Linda,
I’m really sorry to hear how stressful both of your loan experiences felt. Last-minute requests and repeated delays can make the process overwhelming, especially when you’re juggling a move and traveling. I can see how frustrating it must have been to track down payoff info on short notice and how much smoother things could have been if you had that list earlier in the process. Your feedback matters, and I’d like to learn more about what happened. If you’re open to it, please reach out to our Client Advocate team at ClientAdvocate@vu.com or 1-800-212-5200.
I didn't think home buying would be so easy. I was honestly dreading the process, but VU took care of everything and kept me on track. I will always use Veterans United in the future!
My overall experience with Veterans United was amazing. From the beginning with the credit team to rebuild my credit they were friendly and helpful with what I needed to pay off or improve. Once I got my credit up and got my pre-approval, my loan team was always there to help me and explain anything I asked about.
Veterans united is the best and easiest to work with will definitely use again
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Good communication, excellent at their job!
OMG!!! The experience I had with Veterans United and my Loan officer Mr. Steve was an amazing experience. From the time I got pre-approved to my closing date I never felt I was alone in the process. I was made to feel like I was my loan officer and Real Estate Agents only customers. No questions that I had went unanswered. I would recommend my entire team to anybody. The whole process was just too easy to be true to me at times. I'm grateful for ALL the hard work that was put in to ensure that I got into my dream home.
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The entire team was great to work with from day 1 very responsive and helpful
Aaron was absolutely amazing throughout this entire process. Always available to answer any questions I had.
Sydney McFall and her team were absolutely fantastic! They made what could be a very stressful process and made it a great experience! I would highly recommend Veterans United Home Loans and especially Sydney and her team! She deserves kudos for all her hard work! Thank you Sydney!
Ryan was always available and the team did a wonderful job, I hope to not need them again but if I ever buy another home, they are getting my first call!! Thank you for such a wonder experience!!!
Highly recommend. Over and over again! So many ways to communicate throughout the process. Can't say enough good things.
Jeff, Josh, and Sarah were absolute dream team and a pleasure to work with. They made sure we secured the location we wanted and made the process easy and stress free along the way. Thank you all for your hard work and dedication to professionalism!
Veterans United and Jason went above and beyond in getting me into my home. The entire process was seamless, efficient, and stress-free with their consistent communication.
I'm active duty military and I wouldn’t have wanted a different team to work with. Their knowledge of the military lifestyle and of VA loans made everything easy and gave me and my family complete confidence.I would highly recommend Jason and his team to anyone that I know is active duty or in the military and would like to buy a house. Definitely a 10/10 rating. absolutely excellent.
It was not easy for an old guy like me. Too many to do’s. However I had my son by my side to help me through it all. Veterans United was not the problem, it was my reluctance to come into the 21st century. If I had to do it all over again I would do it with Veterans United.
