Knowledgeable, concise, caring, and consistent.
Rob Hegstrom, Kate Hembree, and the rest of the VU team made this process possible for me. I cannot thank them enough for their consistent communication and support throughout this endeavor. Their effort on a daily basis was above and beyond, and without them, I would not have been able to close on my first home.
I am ecstatic, thank you so much.
My wife and I recommend Veterans United, they treat Veterans with the pride of ownership and as a valued client.
This is the second time using Veterans United, and if we ever move again, it won't be the last. Denise and her team handled everything I needed and were always ready to help. They not only communicated constantly, they helped me get a great home insurance rate, and a better car insurance rate when I bundled, which saved me over $700 a year. There are only a few businesses which have ever impressed me as much, though Veterans United might just top that list.
The Veteran's United team did a superb job! This was our second time using them for a home purchase and they didn't disappoint, if anything, they re-enforced why we chose them in the first place. Thank you to our team for guiding us through the process and getting us into our forever home!
Veterans United, their affiliates and other staff members involved truly made me wish we had did this a long time ago but I'm grateful that we did and had the guidance and assistance of Veteran's United and their staff. I look forward to working with them again in the future!
Everyone was friendly, and made things easy. I felt very comfortable knowing if i had questions or a problem, they were on top of it,and were not hard to get a hold of
I felt confident that Veterans United was a reputable competent lender and that we were in good hands. Everything happened as promised and I do not regret my decision to go with the lender.
I want to congratulate Mr. Kincheloe and his team on a job well done. I also want to express my gratitude for the hard work and patience.
A dictionary of new words to learn would have been helpful. but you guys got me there anywayThank you
Veterans United have demonstrated good customer service with the care they displayed throughout the whole process. The process have been less than stressful due to their great team work to check in, educate, and reassure that we are in good hands.The educational videos are a great tool to use for decision making during our home buying process.
Thank you veterans United. You guys have been absolutely wonderful to deal with. I am shocked that there is actually a company that is so professional and on top of things anymore in today’s day and age it’s a rarity that you get a company that acts so professional and follows through on what they say they’re going to do. I can’t thank you enough for helping us get the home of our dreams.
Veterans United personally guided us through our home buying journey. Would use them again in a heartbeat.
Not to mention the professionalism of Tom and every single member of his team I feel very unique every time I communicate with them either by phone or text message. I feel like I knew them for a long time. I think they just love what they doing. They are efficient with a very uncommonly higher level of team spirit. Tom had made his team available for me from day 1. It does not matter how many times I call in a day, they are always there to dedicate their time to respond to my inquiries.
In the future, I would suggest answering questions instead of sharing links and providing videos. The purpose of any specialist is to explain and help the individuals who don’t specialize in those topics and help them understand things. Sharing links and giving textbook answers instead of personalized responses defeats the purpose of asking questions. It could’ve been much worse, but the simple things that should’ve been followed and not missed we and at the end of the process became more of a headache even though it was something small.
Response from Veterans United
Hi Joshua, thank you for sharing this honest review. We apologize that our service did not provide the personalized experience you expected throughout the process. Your comments will help us ensure that we learn from mistakes and improve for the next customer. We value your business and hope you enjoy your new home.
It was a pleasure working with a dynamic team of individuals!
I've worked with United Vets with two mortgages and which one was made easy and quick. The last mortgage closed one week early because of the quick processing.
11 of 10! Exceptional Service! Veterans United is a truly phenomenal service! Buying a home is an extremely stressful and complicated process. VU makes the process as easy as possible, through very reliable and timely communication, with user-friendly text messaging services, mobile app, and online services. I've used other highly reputable leaders in the past, including veterans services like USAA, but Ventern United far exceeded the standard and blew away any competition. The leader team I had was exceptional and made the whole experience wonderful. I felt like I was talking with two friends who had my best interest in mind. I will never even consider another lender and would strongly encourage anyone to consider Veterans United for their home purchase.
