Would definitely not recommend we had an ok experience until the very end and then it was terrible. If we could have gone through a different company but it would have taken much longer. They lied to us about certain credits they had and tried to back track and tell a different story.
Response from Veterans United
Hi Jason,
I’m sorry to hear your experience took a turn for the worse toward the end of the process. I understand how frustrating it is when you feel the information you were given about credits changes later on. That’s not the kind of experience we want for our borrowers, and I’d like to review your file to understand exactly what happened.
If you’re open to talking, you can reach my team at 1-800-212-5200 or ClientAdvocate@vu.com. We are here from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and if you contact us outside those hours, we’ll get back to you the next business day.
A great team and process that helped me through every step of the way to my new home!
Charlie and his team were instrumental in making my dream of becoming a home owner a reality.
The entire team was exceptional in completing the process. As a veteran I was pleased that they made sure that all of the tasks were completed promptly and timely.
I highly recommend Veteran's United. I first connected with them through a Facebook Ad and felt like everyone I talked to from then on was a personal friend. They had the knowledge and expertise I lacked on finding and purchasing our home. Everyone was prompt in answering texts or emails or phone messages, and from the beginning I felt safe that they really wanted to help in every way. They let me know I could continue to consider them my team even after our home closed if I had any further questions....ever!
Veterans United made my homebuying experience so great! The process was seamless, everyone on the team was wonderful, and now I’m in a house I love so much faster and easier than I thought!
The team I worked with was absolutely amazing!! They were able to answer all of my questions. They were very professional, knowledgeable, and very patient with me since I’m a first time home buyer.
Amazing team ! Recommend this team ar 100%
For any potential Veteran homebuyers that may have one foot in and one foot out on whether to purchase a home. I would allow Veterans United to take the first swing, and a second swing. I am confident that the ball will be put in play and you'll see how consistent and persistent they are at not only making contact, but hitting a homerun in favor of the homebuyer.
Since my first contact through to my home closing, Brie, Adam, Laura Tessa & every staff member I spoke with were kind, encouraging & professional. This is an outstanding team. Every silly question I had was met with patience & knowledge.
And the special puppy gift box was a great treat for my furry little roommate!
I willl highly recommend Veteran's United Home Loans to anyone. It was also a special honor to be allowed to use the advantages of my late husband's 30 year military service. He would love that!
Many thanks!
Great experience, overall everyone I came in contact with was very pleasant and helpful.
Ready to see for yourself?
Experience first-hand why 351,111 homeowners give us a perfect score!
Outstanding Performance.
⭐️⭐️⭐️⭐️⭐️ 5-Star Review — Veterans United Came Through When It Mattered MostAs a veteran balancing full-time work, school, and family, I was overwhelmed by the idea of buying a home — but Veterans United made it not only possible, but smooth and empowering.From start to finish, the team was professional, responsive, and genuinely invested in my success. They walked me through every detail of the VA loan process, explained timelines clearly, and helped coordinate everything — even working with my credit union and handling my property tax exemption with no hiccups.While I paid a premium at closing, I always felt confident that I was getting the most value and protection for my investment. They made sure I wasn’t overextending myself and helped me close on a beautiful home with no down payment and no VA funding fee — a huge benefit for veterans like me.Even with a tight schedule and complex financial picture, Veterans United worked around my needs and always treated me with respect. Their online portal made uploading documents quick and easy, and they checked in constantly to make sure I felt supported.If you’re a veteran or active-duty service member thinking about buying a home, I can’t recommend Veterans United enough. They know how to serve those who’ve served. They were the reason I became a homeowner — and I’d work with them again in a heartbeat.— A grateful veteran, dad, and first-time homebuyer 🇺🇸🏡
Veterans United was our first choice when we bought our first home, so we knew there was no other company we would go to for the purchase of our second home. And if we ever have to buy again, we will come back to VU again for a third time!
Smooth transition from start to finish. The checklist is wonderful, I knew what I had to do and I could see my status from under contract to clear to close. I will be using VU in the future for my next home. Thanks VU team!
