The entire team was exceptional in completing the process. As a veteran I was pleased that they made sure that all of the tasks were completed promptly and timely.
The team was fantastic to work with. They made the home buying process so smooth and less stressful!
With Veterans United, I felt seen throughout the entire home buying process. It seemed as though the team was working around the clock, weekends included. I am forever grateful for VU. If you are a veteran or service member who has unique circumstances, this is the team you want in your corner.
Top Notch service from Veterans United. I will definitely recommend this company to all my friends thinking of using their VA loan. Awesome staff extremely professional and proactive.
For any potential Veteran homebuyers that may have one foot in and one foot out on whether to purchase a home. I would allow Veterans United to take the first swing, and a second swing. I am confident that the ball will be put in play and you'll see how consistent and persistent they are at not only making contact, but hitting a homerun in favor of the homebuyer.
Everything went well until closing. I had to be out of my apartment that night and discovered my wife was put on the title in spite of me saying "NO" multiple times during the process. When I inquired about this, I was initially told she SHOULD be on the title given that I am married.My wife and I had discussed this and believed limiting liability for anything property related was the safest option given the multitude of legal protections I enjoy as a service member.Those wishes were not respected and I was forced to choose between standing on principle and having a roof over my head. I chose to keep the roof over my head. After I explained my rationale, they appeared to change tune and claim it was a glitch in the system. I don't know how much weight I put in this explanation.I am not happy about this. It was not their decision to make. They haven't offered a plan of action on how this is going to be corrected without me incurring any more personal expense.Whatever good VU did during the underwriting and closing process is unfortunately negated by the lack of respect shown for my title preferences. Completely uacceptable.
Response from Veterans United
Hi Kristian,
I’m really sorry to hear how things unfolded for you at closing. That must have been incredibly stressful—being on a tight deadline to move while also facing something as personal and important as a title decision you thought was settled. I can completely understand why this would feel like a breach of trust, and I don’t blame you for being upset.
You clearly communicated your wishes, and it’s deeply frustrating to feel like they weren’t respected. Whether this was a technical glitch or a breakdown in communication, it left you in a position no one should be in—forced to choose between your principles and your home. That’s not the experience we want to deliver, and I’m really sorry that happened.
I’d really like to learn more about what went wrong here so we can dig into the details and work with the right people internally. If you’re open to it, please reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST, Monday through Friday, but feel free to reach out anytime.
I will absolutely recommend Nick to my friends and family. He guided me through the process and I was very impressed by his willingness and commitment. Thanks Again!
Veterans United was our first choice when we bought our first home, so we knew there was no other company we would go to for the purchase of our second home. And if we ever have to buy again, we will come back to VU again for a third time!
The entire team supported me throughout the process, making everything smooth and effortless from start to finish.
