Loan officer and coordinator would not leave me alone or stop calling me while I slept though I said repeatedly not to during those hours and the amount of calls was too much with too little of importance
Response from Veterans United
Hi Noah,
I'm really sorry to hear about the repeated calls, especially after you'd asked for space during certain hours. That shouldn't have happened, and I can absolutely see how overwhelming—and honestly, just plain exhausting—that would be. No one wants to feel like they’re being hounded, especially during such a big life event.
This definitely isn’t the kind of experience we want anyone to have with us. If you're open to chatting more, I’d really like my advocate team to better understand what happened and see if there’s anything we can do to make it right. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office Monday through Friday from 9 a.m. to 5 p.m. CST, but feel free to reach out anytime that works for you.
Toby Sullivan and his team were nothing short of phenomenal. From day one, they treated us like family and made the process of buying our new home not just stress-free, but actually enjoyable.Toby was the kind of guide every homebuyer dreams of — incredibly responsive, deeply knowledgeable, and always ready to help, no matter the time of day. Whether it was answering late-night questions, walking us through details step-by-step, or just checking in to make sure we were feeling good about everything — Toby was there. Every. Single. Time.The entire loan team was a well-oiled machine — professional, efficient, and always one step ahead. They made complex paperwork feel simple, anticipated our needs before we even had to ask, and never left us hanging. It’s rare to find a group of people who care this much about their clients, and it absolutely shows.On a scale from 1 to 10, this team gets a 100. We’re so grateful for everything they did to help us secure our dream home, and we’ll be recommending them to anyone who’ll listen.Thank you, Toby and team — you truly made this experience unforgettable.
If you're a first time home buyer, I would HIGHLY recommend Veterans United. Taylor and Natalie made the process so simple and the videos were super helpful! The VU website is user friendly. I was terrified of the home buying process and am now shocked at how simple it was...all thanks to my team :). Thank you Veterans United for changing our lives!
The team we worked with over the last few weeks as first time home buyers made the home buying process a breeze. We were amazed at how easily everything went and greatly appreciated all the assistance and advice we were provided with when questions did arise.
This was a fantastic experience. The team was knowledgeable and extremely friendly. They were always one step ahead of the process to ensure everything went smoothly.
Was by far the easiest thing to buy our home with Veterans United with my VA Loan. They are incredibly efficient and made the entire process so easy. They're great communicators and are the web portal was so easy to use and all of my loan packet was easily accessible. 5/5 stars. They really take care of us veterans!!
Olivia and I simply feel fortunate with the random, chance encounter over the Internet with Veterans United. Everything was so smooth that it still doesn’t feel like we went through an entire house buying process. Key indicator of a great team is when they absorb all the pressure and the client feels none. Just a great experience.
I am so pleased with VU home loans. They are so easy to work with and genuinely seem to want to help. I would choose VU all over again and give them 4 thumbs up if i could.
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Zach, Britney, and Tere'sa were a pleasure to work with. I appreciate the patience with my endless questions and the quick responses when I needed help. You all did a great job! Thank you!
First experience buying a home was a challenge for me because of all the documents that was required. I didn't get the first home I put in for because they didn't want me to go into debt trying to pay for it. I was determined to buy a house because I was tired of renting. I closed on my home and my mortgage is less then what I was paying renting. I had a great team that believed and helped me every step of the way.
This is the second time we bought our home with Veterans United and we would not have it any other way.
The fact that Aaron worked with both our schedules was so important. He was always a call away and we appreciated that loads.All in all, another smooth process and will be looking forward to work with you again in 6 years when we’ll have to move again, haha.
