This team of Nicole's was fantastic from start to finish. Very professional and very helpful. I would recommend VU to any Veteran in the Market for a VA loan. Thanks Nicole to you and your entire team, Vern
Lowest interest rate that wasn't even on the charts!! Thanks VU for your consistency and making my deal work... Loving my first home!
Veterans United was extremely helpful throughout the home buying process. As first time home buyers they assisted us with finding our way to our new home
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Amazing team, what a great help! I could not have made it work without them and their expertise!
It was fast and they kept me informed through the whole process.
The team at Veterans United provided me with exceptional customer service, beyond my expectations. I recommend Veterans United to any veteran seeking a home loan.
Outstanding very helpful
Absolutely the gold standard for mortgage services! I highly recommend Veterans United and Reece Bader!
Tried twice to secure a loan, both in same retirement community. 1st was denied day before closing because HUD info could not be verified. Thought 2nd would be smoother since preliminary info already obtained. Every step caused more issues, last minute requests usually required close to weekends so couldn’t get done til Monday, constant delays and set backs. The seller was so frustrated by delays, she called structural engineer to clear the way!! I would suggest a list be provided at beginning of process so buyer knows what to expect ABD can start working on getting everything needed. I. My case, I was in SC clearing out last items from house trying to sell, was contacted about payoff info needed next day! I was traveling, couldn’t get timely info from customer service from bank, had to drive an hour out of my way to find a branch to get the info needed to email the closing company do I could finally close the next day. This could have been avoided if I had been told to get info when we knew we were paying off other debt!!
Response from Veterans United
Hi Linda,
I’m really sorry to hear how stressful both of your loan experiences felt. Last-minute requests and repeated delays can make the process overwhelming, especially when you’re juggling a move and traveling. I can see how frustrating it must have been to track down payoff info on short notice and how much smoother things could have been if you had that list earlier in the process. Your feedback matters, and I’d like to learn more about what happened. If you’re open to it, please reach out to our Client Advocate team at ClientAdvocate@vu.com or 1-800-212-5200.
I would recommend any Veteran to use Veterans United. They made the process of buying my first home very comfortable. My questions would get answered, & if they needed any documents from me it was easy to send it to them through their secure portal. I would always know where I was in the process with the "Things to do" list. I can truly say that I was glad that I chose Veterans United Home Loans as my lender!
My overall experience with Veterans United was amazing. From the beginning with the credit team to rebuild my credit they were friendly and helpful with what I needed to pay off or improve. Once I got my credit up and got my pre-approval, my loan team was always there to help me and explain anything I asked about.
Veterans united is the best and easiest to work with will definitely use again
