My team at VU was awesome, from my loan officer to the realtor that helped us out! Megan, Lexi, and Logan were helpful, responsive, and knowledgeable. They made the process smooth and took time to answer all of our concerns. Now, we're upgrading to what I can only say is a dream home. We couldn't have done it without the team at VU!-Bryan S.
No correspondence from my loan whatsoever. I would leave voicemails and no return calls at all. This was my first experience with United Veterans and unsure about the process. Most of the information I had to reach out to my realtor, who by the way, spoke to my loan team more than I did.
Response from Veterans United
Hey Michael,
I’m really sorry to hear about the lack of communication during your loan process. I can only imagine how frustrating that must have been, especially as a first-time homebuyer trying to understand each step. You deserved consistent updates and timely responses from your loan team, and I’m sorry that didn’t happen.
We always want our borrowers to feel informed and supported, and your feedback helps us pinpoint where we fell short. I’d like for my Client Advocate team to take a closer look into your experience and see how we can improve moving forward. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
We’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time and will follow up the next business day if you reach out after hours.
there are bumps along the journey but those are expected. overall happy to use them
Didn't have any problems that they didn't help me with or any unanswered questions.
Team that supported me was very knowledgeable, on top of their game and make it too easy.
We had an amazing experience. Definitely recommend!!!!
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I have been dealing with Ben Long for over 13 years. I bought my first home through him, my second home, my sister's home, and now my brothers. I wouldn't go with anyone else!!
All loan support was great. The process was smooth, quick amd without any obstacles. Thanks very much.
The entire team was exceptional in completing the process. As a veteran I was pleased that they made sure that all of the tasks were completed promptly and timely.
Perfect
Jamie and Chad made this whole process quick and painless. I would definitely go with them if I ever decide to purchase a new home again!
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Experience first-hand why 358,839 homeowners give us a perfect score!
Awesome team! They helped and walked us thru the whole purchasing of our 1st home! Highly recommend Kendall and the United Veterans team!
It's been three years, I was waiting for this opportunity, today I reach out, to great reliable VA TEAM ,
For any potential Veteran homebuyers that may have one foot in and one foot out on whether to purchase a home. I would allow Veterans United to take the first swing, and a second swing. I am confident that the ball will be put in play and you'll see how consistent and persistent they are at not only making contact, but hitting a homerun in favor of the homebuyer.
This is my second time using VU as my lender. VU offers competitive rates and the folks who I have worked with were/are all great! I would highly recommend to reach out to VU if you are looking to utilize a VA loan for your home purchase.
