Veterans United helped me more than any other lender. They truly worked with me to get what I needed.
Veterans United did a great job getting us the house we wanted while walking us through the process.
This is supposed to be a VA home loan, not conventional. I should not be paying PMI. I also do not pay County taxes so that portion of escrow is incorrect. I only pay homeowners insurance. So, where's all that extra money going? Not to me, not towards hazard insurance...
Of course, it's my fault that I didn't see this when signing original mortgage documents so I'm just getting screwed. Not anymore, I'm refinancing with another lender who can do it right. This is disgusting.
Response from Veterans United
Hi Nicole,
I’m really sorry this situation has been so frustrating, especially when it feels like the numbers don’t add up.
I do want to clarify a couple of key points based on your concerns. Your loan was structured as a conventional loan from the beginning of the process (contract to closing). When using second-tier entitlement while retaining another property, there are specific limits, including loan amount and occupancy requirements, that can impact VA eligibility. In those cases, a conventional loan may be the path forward, and that structure would have been reflected in the documents throughout the process.
Regarding escrow, I want to be clear that property taxes were not included in your escrow setup. Based on your exemption status and the final closing documents, escrow was established for homeowners insurance, not county taxes. If you’re seeing a higher payment than expected, I completely understand why that would raise concerns, and I’d like to help break down exactly how those figures are being applied.
You deserve a clear and transparent explanation of your loan and payment, and I’d really appreciate the opportunity to review everything with you one-on-one.
Please reach out to my team at 1-800-212-5200 or ClientAdvocate@vu.com. We are available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and we’ll follow up the next business day if you contact us after hours.
Sincerely,
Claire S., Client Relations Manager
People we worked with were amazing.
I would highly recommend Veterans United.
I would like to especially thank Ben. Ben answered all my concerns and worked so hard at making all my numbers fit perfectly. I especially appreciate the balance Ben has in his life. Ben still took time to shut things down from work and set time aside for his family; family is everything. The effort Ben made to secure my loan felt the same effort he would have made as if I were his own brother. Veteran's United should give Ben a raise; to lose such an employee would be a great loss. Tyler's effort, response time, and assistance to resolve concerns was exemplary. I would like to thank Veteran's United for providing me a team with such professional brilliance.
Ryan has been an excellent loan officer. He has gone above and beyond to make my home buying experience amazing. This is why I keep using your services.
The Team is was assigned......... simply perfect. Taylor.... kelly....
.Amy all-star team. Let me tell you this team made my process so easy. They are real people that care I could not have done this process with anyone else.
All-star team that's my name for them. Love you guys trulyThank you from the bottom of my heart!Forrest
Veterans United has been the best experience I have had for home buying. It was your team that made our dream of being a homeowner possible. Your team was the most professional, customer oriented, and, most importantly, most caring and experienced that I have ever met. It started with the Lighthouse team and Ms Bobbie Hafford that worked with us for over a year to get our credit up to where it needed to be. She always reached out to us, kept us motivated, and kept us progressing to our goal of being a homebuyer. Once we were qualified my home loan specialist Seth reached out to us within an hour of being qualified and even though he had engagements with his family and it was late he always took the time to answer our calls, kept us informed, and kept our loan and pre approval moving. He motivated his team and even though it was late on a Friday Lucas stepped in and together we were able to be pre approved that same day. Seth Wilmes, Lucas Hassemer, and Morgan Luster always was prompt to return calls and texts and always was kind, informative and dedicated to our loan needs. Without these dedicated and caring professionals my family's dreams of owning our first home may have never came true. Thank you Seth, Bobbie, Lucas, and Morgan. And thank you to the Veterans United Team. My loan officer Seth Wilmes is one in a million. He is caring, professional, exceptionally proficient, ethical, and passionate about his job and exceptional customer service. Always available or quick to respond with my questions and I do believe he was always fully engaged and dedicated his time to me when i had the first time buyer many questions. He took the time to fully answer my spouse and I's questions fully and professionally. I will always refer Seth and his team as well as Veterans United to all of my friends, family, and associates that are starting the home buying or refinancing journey.
VU had an excellent team working with me all the way through the process!
The team we were all assigned were professional and amazing along the entire way. Couldn’t have been with better!
This is my 2nd time using VU and once again they were out standing.
Stress free and honest
The VAU team, was so helpful, knowledgeable from inception to end. We went into this process thinking this would be the hardest thing. But with the help of Ryan and his team they made it very smooth.
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Thank you Veterans United, you helped us get into our dream home. Exceptional customer service, unfortunately a 10 is the highest score we can give. You all went above and beyond. Thank you all! Sincerely, The Cobb family
Shane Martin and his team were very knowledgeable and responsive. Purchasing a property can be very stressful. I would definitely recommend Veteran's United!
Our second time using veterans united and still a seamless process! Thank you again!
