This process seemed to take forever. Communication wasn't the greatest. Pictures we sent were accepted, then were lost, then resent and then not acceptable. We were losing hope near the end of this because it felt like jumping through hoops right until the last moments at the closing which finally happened thank God. Lots of ups and downs through this process.
Response from Veterans United
Hi John,
I’m really sorry to hear how stressful the process felt and that communication wasn’t as smooth as it should have been. Having to resend documents and face delays can make an already complicated process even tougher, and I can understand how discouraging that must have been.
I’m glad to hear things came together in the end, but I’d still like for my advocates to have the chance to look into what caused the confusion with your file so we can do better moving forward. When you have a moment, please reach out to our Client Advocate team at 1-800-212-5200 or email ClientAdvocate@vu.com. We’re in the office Monday through Friday from 9 a.m. to 5 p.m. Central Time.
The home purchase was very quick and painless.
Veterans United was the perfect fit for us! They have a top-notch team that helped us along every step of the home buying process. Ryan, the loan officer was absolutely awesome. He answered all of the questions we had and never left us in the dark. He was always friendly and courteous and took the time to keep us posted on the process. The underwriters (who we never directly talked to) were fast and very efficient. I can't really believe how fast everything really went. Tammy our real estate agent, went above and beyond for us. It took us months to find the perfect house, and she stood by us the entire time. She was always a call or text away. She listened to all our wants and needs and never pushed us in any direction we didn't want to go. First American Title company was fully prepared the day of closing and the staff there was also very friendly and courteous. Overall this experience was flawless. We give them two thumbs up, an A++++ rating, and we would highly recommend Veterans United for all your one-stop shop home buying needs!
My team is amazing from the start to the end they all put there 100%, into getting me into my first home and they made it stress free and an easy process. Stephen, Mason, and everyone that was involved in my process all where amazing. My VU Team are the best, thank you all for your support, and dedication to helping veterans like me, and all your guys best efforts. Thank you Veterans United.
Yes Candy and her amazing team did awesome job helping me 1st with the pre-approval, then after finding the property I wanted. I would say it was under 2 months & the closing was upon. So I wanted to say thanks for helping me along the way. Especially answering questions and giving me clarity on every moment of becoming a home owner my 1st night my place.Thanks
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A very courteous and professional staff, best possible experience of buying a home.
Veterans United is most definitely a fantastic company to work with when you are securing a loan to buy a house. They are with you every step of the way and will make sure that you are comfortable throughout the entire process. The ultimate group of professionals.
Outstanding company!! Everyone who I encountered/ talked with provided excellent service, advise and guidance. I would definitely recommend Veterans United!! Excellent team work!!
Aaron Hayes and his entire team took excellent care of us. From the first initial call to the final closing. Were thrilled.
Thank you so much
Mary Anne Barlow and Val Longmore
Kyle was amazing during the entire nearly 2 year long process! He was very professional and makes me confident in his knowledge and that Veterans United has my best interest in heart! Not only would I recommend my entire team, Kyle, Emily, and Karie, to friends but also Veterans United! Thank you for making this a smooth process. As a first time home owner I was nervous, but Kyle answered every question. Karie made moving utilities and such, a breeze!
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I highly recommend Kayla and Lynette, who assisted me with my recent mortgage loan process. Their professionalism, attention to detail, and commitment to exceptional customer service truly set them apart.
Our experience with Veterans United was being excellent. As first time home buyers, we had heard all the doom and gloom about the process. Veterans United made the experience painless and actually fun. Any veteran looking to buy a home should definitely consider Veterans United, you won't be disappointed.
Great customer service and pride in workmanship! Qualities in short supply these days.
Veterans United is a great start for veterans looking to buy a home. Straight forward and the guidance through the process is awesome.
Veteran's United is Highly recommended regarding VA Home Loan's. Spencer, the Loan Officer and his helper's were great! Spencer answered any questions I needed help with. He called me right back every time! Spencer walked me through the process every step of the way which helped me get through the process with ease. Thanks Spencer, you made my application process with Veteran's United Home Loan process a wonderful journey to my 1rst Home!
