They were in constant communication with me and also made sure I understood everything I was signing.
Great Team. Great follow up.
Matt and the team where so good on the 6 month journey. Helping me an my family out on our first home. From me changing mind and different idea to closing a house in 23 days super fast and painless thank you Matt and thank you veteran united.
I enjoyed it. Takes me back to basic training - tell you what to do, do it, get results.
I was amazed at how Haley always responded to any questions I had so quickly. She is definitely professional and has a wonderful personality to work with people. I will definitely recommend others to this company.
Always kept me up to date worked with complications we had and over all good experience
Amanda and her team were fantastic! I have never had a loan experience go so smooth and quick. They were great! Thank you Amanda!
He is an amazing person
The complete process was amazing!!
The process was seamless and so convenient from start to finish. They answered all my questions directly and openly.
Our entire team was wonderful from start to finish! We were especially impressed with the communication and attention to detail that Samantha showed. I never had to wonder if someone was working for our family or approaching our situation, and all the unique challenges it presented. Thank you all!
I enjoyed my experience with my VU team! I would definitely use them again!
Ready to see for yourself?
Experience first-hand why 351,659 homeowners give us a perfect score!
Being a first time homebuyer, the process was very nerve wrecking. Cole and the team helped answer questions even during odd hours which helped a lot.
Incredible group. They walk you through everything. MY PEOPLE!
The communication, or lack of, was very frustrating. We weren't made aware that we had to schedule certain things, like our appraisal. Fortunately the sellers were willing to wait but even then, there was no communication from veteran's united. Personally if I had to do it all again, I would find someone locally to handle my VA loan benefits and not go through it again. So to recommend veteran's united to a friend or family member is not something we would do. I have already spead the word to my veteran friends and family members.
Response from Veterans United
Hi Nicholas,
I’m sorry to hear how frustrating your experience was, especially with the lack of communication and not being made aware of steps like scheduling your appraisal. Even though the sellers were willing to wait, I understand that the process still caused unnecessary stress, and that’s not the experience we want for our borrowers.
I know you’ve chosen not to recommend us, but I’d still like the chance to review your loan file and see exactly what happened. If you’re willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and will respond the next business day if you contact us outside those hours.
From start to finish … they were there for the awesome moments and even the grueling ones. Exceptional!! Would recommend every.single.time to every.single.person!
