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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
459,150 reviews
781 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
4.9 out of 5 Trustpilot logo
4.8 out of 5 Zillow logo
4.9 out of 5 Lending Tree logo
Navy
Army
Caring Easy Supportive Linda J., Marines
Army
Army
Army
Trustworthy Knowledgeable Streamlined Dan S., Air Force
Navy
Navy
Clear Responsive Experts Tony D., Army
Marines

Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 459,150 unfiltered reviews

Starting on Page 371 of 15,305. Return to Page 1

5 out of 5 Stars
headshot image of Chris Lunn

Loan Officer: Chris Lunn

NMLS# 142895

5 out of 5 Stars

In over 20 real estate purchases, this is by far the best, easiest, quickest, most professional experience we’ve ever had! Not only were the people incredibly friendly, the app was extremely easy to use! The only paper we touched was at the signing ceremony at the title company.

headshot image of Zach Harrison

Loan Officer: Zach Harrison

NMLS# 1964072

5 out of 5 Stars
headshot image of Jon Abernathy

Loan Officer: Jon Abernathy

NMLS# 49695

5 out of 5 Stars

Very professional and courteous experience. Lauren and Charlie helped me well in every step of the process.

headshot image of Charlie Holsten

Loan Officer: Charlie Holsten

NMLS# 1721617

5 out of 5 Stars
headshot image of Aaron Hayes

Loan Officer: Aaron Hayes

NMLS# 1144691

5 out of 5 Stars
Photo submission from Nino N.

Working with Veterans United gave me a different perspective of what a lender should be. Professional, caring, great charisma and going above and beyond of doing everything right from the beginning till the end. Let's be honest, in this day and age, you hardly see this type of work ethic in the lending business, where they're all about the money and forget about those important intangibles, which in my book, makes Veterans United one of a kind. I am glad that I did my research and there was a reason why they are rated very high at around 97% of customer satisfaction. They get 100% from me for sure. THANK YOU VETERANS UNITED! You helped achieve a dream come true, becoming a homeowner after years of struggles and renting, I finally put things together and you led me to one of the biggest achievements of my entire life. I will forever be grateful to you.

headshot image of Meghan Tolster

Loan Officer: Meghan Tolster

NMLS# 845777

5 out of 5 Stars

VU had a very engaged team approach to our lending process and it was as smooth as deal as I have experienced. From beginning to end everyone was helpful, responsive, and transparent. We would definitely recommend you to our friends. Also, the nice little closing gift you sent was both personal and sweet! Thank you for a great experience!

headshot image of Asli Wissmann

Loan Officer: Asli Wissmann

NMLS# 1525083

3 out of 5 Stars

Great people, great customer service, just a very faulty app

Response from Veterans United

Hi Garrett,
Thank you for the kind words about our team and customer service. I’m glad you had a positive experience with the people you worked with, and I’m sorry the app made things more frustrating than they should have.

If you’d like to share more about what wasn’t working well, our Client Advocate team would be happy to listen and pass that feedback along. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com, Monday through Friday from 9 a.m. to 5 p.m. CST.

Sincerely,
Claire S., Client Relations Manager

5 out of 5 Stars
headshot image of Amanda Barcus

Loan Officer: Amanda Barcus

NMLS# 2724252

5 out of 5 Stars

Matt was very helpful all the way through the loan process. He seemed to anticipate our questions and was very proactive in addressing them. Pam and I both appreciated his attention to detail very much.

headshot image of Matt LaTorre

Loan Officer: Matt LaTorre

NMLS# 1054084

5 out of 5 Stars
headshot image of Kendall Haun

Loan Officer: Kendall Haun

NMLS# 1708656

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5 out of 5 Stars
headshot image of Ryan Sherman

Loan Officer: Ryan Sherman

NMLS# 1122103

5 out of 5 Stars
headshot image of Jeremy Landrey

Loan Officer: Jeremy Landrey

NMLS# 1575756

5 out of 5 Stars
headshot image of Jon McCarty

Loan Officer: Jon McCarty

NMLS# 35060

4.5 out of 5 Stars
headshot image of Mary Davis

Loan Officer: Mary Davis

NMLS# 1926641

5 out of 5 Stars

The whole team made me feel like I was their only client.

headshot image of Ted Richardson

Loan Officer: Ted Richardson

NMLS# 743121

5 out of 5 Stars
Photo submission from Kevin F.

Didn't have any problems that they didn't help me with or any unanswered questions.

headshot image of Wesley Earl

Loan Officer: Wesley Earl

NMLS# 1631182

5 out of 5 Stars

Working with Jeremy and Felicia made our experience worth purchasing a new home. They were there for us every step of the way and went above and beyond any expectations.

headshot image of Jeremy Arnold

Loan Officer: Jeremy Arnold

NMLS# 2110708

5 out of 5 Stars

The entire process was very well handled, no issues was always kept informed of any changes or anything i needed to complete.

headshot image of Adam Hastings

Loan Officer: Adam Hastings

NMLS# 2709229

5 out of 5 Stars
headshot image of Devin Cott

Loan Officer: Devin Cott

NMLS# 1938730

5 out of 5 Stars
headshot image of Amber Brown

Loan Officer: Amber Brown

NMLS# 1137822

5 out of 5 Stars
headshot image of Drew Tillman

Loan Officer: Drew Tillman

NMLS# 2045394

Ready to see for yourself?

Experience first-hand why 365,640 homeowners give us a perfect score!

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5 out of 5 Stars

Being a surviving spouse of a veteran
My experience went very well After Mr Dorian Henderson took over my file of becoming a homeowner !

headshot image of Dorian Henderson

Senior Loan Officer: Dorian Henderson

NMLS# 1660957

5 out of 5 Stars
headshot image of Moya Brown

Loan Officer: Moya Brown

NMLS# 1493916

4 out of 5 Stars
headshot image of Jon Abernathy

Loan Officer: Jon Abernathy

NMLS# 49695

5 out of 5 Stars
headshot image of Sam Brown

Loan Officer: Sam Brown

NMLS# 1601606

4.5 out of 5 Stars
headshot image of Drew Alexander

Loan Officer: Drew Alexander

NMLS# 1407112

5 out of 5 Stars
Photo submission from Richard W.

The entire team was exceptional in completing the process. As a veteran I was pleased that they made sure that all of the tasks were completed promptly and timely.

headshot image of Michael Ellis

Loan Officer: Michael Ellis

NMLS# 1441197

5 out of 5 Stars
headshot image of Craig Anderson

Loan Officer: Craig Anderson

NMLS# 1464195

5 out of 5 Stars
headshot image of Sam Brown

Loan Officer: Sam Brown

NMLS# 1601606

5 out of 5 Stars
headshot image of Courtney Jones

Loan Officer: Courtney Jones

NMLS# 1483086

5 out of 5 Stars

Was very patient and kind in helping me find a home of my own after 10+ yrs.of not having one.

headshot image of Phil Stroessner

Loan Officer: Phil Stroessner

NMLS# 1092882

5 out of 5 Stars
headshot image of Zach Nelson

Loan Officer: Zach Nelson

NMLS# 1599016

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