My loan has already been sold off, also my loan was changed during the process further delaying the closing. Apparently these people had no idea what they were doing.
Response from Veterans United
Hi Brandon,
I’m sorry to hear your loan process felt disorganized and that changes caused extra delays. I can see how that would be frustrating, especially on top of your loan being sold after closing. Even when a different company takes over the servicing, you’re still part of the Veterans United family, and I don’t want you to feel unsupported. If you’d like to talk more about what happened, our Client Advocate team is here for you at ClientAdvocate@vu.com or 1-800-212-5200.
Overall a very stress free experience. Everything was explained very well and all questions answered in a timely manner.
Thank you to all of you that helped me. You did an awesome job. We moved in in less than two months, that rocks! Thank you.
Veterans United made my home buying process flawless and easy. They took so much stress out of my hands and did their jobs flawlessly while keeping me updated every step of the way.
Cal was great to work with. Very friendly and explained everything every step of the way. Overall VU was a pleasure to work with and would definitely do it again.
Veterans United were phenomenal. They walked us through each step and ensured everything was taking care of to our liking. I would 100% use them again.
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these people are the best
Great people work with and highly professional.
Very responsible and responsive team.
Great communication all around the board! My first time buying a home and I came out with 10x fold more knowledge than going in, thanks to Alan. It was a difficult process but with VU helped make it as smooth as possible.
The process to buying a home is definitely a wild roller coaster. It had its up and its downs but with such an amazing team that worked close at hand with my realtor, not only did they get my family into our new home, but they helped me look for the cheapest and easiest route! This was an amazing journey and glad I stuck with Veterans United!
Megan was so efficient and quick with our process! She kept us informed the entire time!
The whole "buying a home" could NOT have gone any better...
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Great attention to detail when dealing with veterans and loan issues
You finished on time for COE but your associate dropped the ball and didn't record a "to do" that could have delayed closing. If I hadn't caught it in the 11th hour, closing on the exact date probably would not have happened. Have her focus a little less on her vacation and a little more on my "to do's".
If you're a first time home buyer, I would HIGHLY recommend Veterans United. Taylor and Natalie made the process so simple and the videos were super helpful! The VU website is user friendly. I was terrified of the home buying process and am now shocked at how simple it was...all thanks to my team :). Thank you Veterans United for changing our lives!
I've never purchased a home before and didn't know where to start or what to do. Josh and his team explained everything in detail and terms that I understood and encouraged communication for any matter or concerns I had. Every to do item on their app was easily uploaded and extremely user friendly - I literally purchased a home using my phone!!! What I thought was going to be a slow drawn out process, actually turned out to be rather quick. Also the team members that provided home insurance AND the move coordinator who helps with utilities are awesome too. These people don't mess around about getting you into a home. 10 out of 10 highly recommend Vterans United!!!
Thank You ALL for a great life changing experience.
Christopher Mullins
I especially liked how everything was explained to me. I could understand
