Brittney, Sarah, and Melissa were excellent!
These guys have nothing but short of amazing! They didn’t have to keep me in the loop of any updates to the market and by them doing so I managed to save even more on my monthly payment! Great team to have support from!
Veterans United, the best
The team at Veterans United provided me with exceptional customer service, beyond my expectations. I recommend Veterans United to any veteran seeking a home loan.
Veterans United, especially Todd and Nicole, have been there to help me every step of the way. As a first time homebuyer, there were a lot of uncertainties, but the team and Veterans United proactively put a checklist together for me to just click and upload any information needed.
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Experience first-hand why 360,275 homeowners give us a perfect score!
There intelligence,ability and skills, said it all.
I'm please with there Work.
Thank You
I would recommend any Veteran to use Veterans United. They made the process of buying my first home very comfortable. My questions would get answered, & if they needed any documents from me it was easy to send it to them through their secure portal. I would always know where I was in the process with the "Things to do" list. I can truly say that I was glad that I chose Veterans United Home Loans as my lender!
It was a smooth process. The online portal made it easy and clear on the requirements and easy to upload.
The team that worked with us thru this process was outstanding. I have purchased many houses and this team was the best by far. Always available and always updated status. Great job guys
The process is so streamlined and the platform to upload document etc is so easy to use.
They are fast and efficient! Answered all questions in a timely manner.
Absolutely best people to ever work with. They've gotten my original hone loan and now a refinance. I couldn't have given any recommendations to become better than they already are.
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Zach and his team were awesome in my home purchase. They answered all my questions and were always there for me. I would definitely recommend their services.
The staff at the VA were always keeping me updated on the process of the loan and when items were needed. A big thank you to Shelby E. and Rachael who where great to work with and always contacted me just to check in and let me know how the process was going.
Don and his team made the process very easy and smooth. Very responsive and helpful through everything
Veterans United was the perfect fit for us! They have a top-notch team that helped us along every step of the home buying process. Ryan, the loan officer was absolutely awesome. He answered all of the questions we had and never left us in the dark. He was always friendly and courteous and took the time to keep us posted on the process. The underwriters (who we never directly talked to) were fast and very efficient. I can't really believe how fast everything really went. Tammy our real estate agent, went above and beyond for us. It took us months to find the perfect house, and she stood by us the entire time. She was always a call or text away. She listened to all our wants and needs and never pushed us in any direction we didn't want to go. First American Title company was fully prepared the day of closing and the staff there was also very friendly and courteous. Overall this experience was flawless. We give them two thumbs up, an A++++ rating, and we would highly recommend Veterans United for all your one-stop shop home buying needs!
The worst experience I’ve ever had in my 11 home purchases I have had.
Response from Veterans United
Hey Tuan,
I’m really sorry to hear that this was the worst homebuying experience you’ve had out of all your purchases. With as many homes as you’ve bought, you know what the process should feel like, and it’s clear we missed the mark this time. You deserved better communication and support along the way, and I truly regret that this experience caused so much frustration.
We take this kind of feedback seriously because it helps us see where we can improve and ensure no one else feels the same way. My Client Advocate team would really appreciate the chance to talk with you and learn more about what went wrong. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
We’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time and will follow up the next business day if you reach out after hours.
The team is worked with where on point. Never had to wait long for a response or issue to be taken care of. The loan went quickly with very little pain. They stayed in contact the whole time and even with a fast loan they did really well tracking and finishing everything
