The most caring one on one team of people that I would call friends. Each step taken to complete my purchase was very thorough. Not once but a couple of times during my experience to purchase was a 100 percent joint effort. Thank you so much.
You kept an individual on our team that I did not want. She was a horrible communicator and her presence added stress to our experience. Kathy Moning is a determent to your company.
Response from Veterans United
Hi Michael,
I’m really sorry to hear that part of your experience with us was made more stressful because of a team member you weren’t comfortable working with. That shouldn’t have happened. If you shared those concerns during the process, we should’ve taken them seriously and done more to adjust our approach. Buying a home is stressful enough without having to navigate communication issues on top of everything else.
I want you to know your feedback is being taken seriously and will be shared internally. No one should feel unheard or unsupported during such an important time in their life, and I’m sorry that’s how things felt on your end.
If you’d be open to discussing your experience further, I’d really appreciate my team having the chance to learn more. You can reach us directly at 1-800-212-5200 or by email at ClientAdvocate@vu.com. We're in the office Monday through Friday, 9 a.m. to 5 p.m. CST.
We had a good experience with VU. They were always there to answer our questions and concerns.
Veterans United made the buying experience better than we could have ever imagined. The team guided us every step of the way through this home buying experience. Thank you Veterans United for helping to make our dream come true. We are truly blessed.
The whole team was on the same page. They reached out to follow-up, to give me reminders, and care for the things that I would need for a new home and new area.
All members on the team both at VU and my realtor did amazing and made the process extremely smooth. Great job and thank you!
Don Smith and Rachel King did amazing with the process. They were honest and always kept me updated in the process.
The team I worked with was amazing. They walked me through the whole process, answered all of my questions, and were very friendly. I would recommend them to anyone trying to buy a home.
I cannot say enough great things about Kody Gilbow and his outstanding team at Veterans United. They went above and beyond—not once, but twice—in the same year to help me successfully secure two separate mortgages. The level of professionalism, dedication, and personal care they showed throughout both processes was exceptional.
Kody and his team were incredibly responsive, thorough, and knowledgeable. Every step of the way, they kept me informed, made sure I understood the process, and worked tirelessly to make each experience as smooth and stress-free as possible. They handled everything with precision and integrity, which gave me full confidence and peace of mind in making such important financial decisions.I truly felt like more than just a client—I felt supported and valued. Their attention to detail and genuine commitment to helping veterans is evident in everything they do. If you're looking for a team that delivers results with heart and excellence, I highly recommend Kody Gilbow and Veterans United.Thank you again for helping me make homeownership a reality—twice in one year!
Michael & Ted did a great job and responded very promptly with help whenever I called or texted!
Everything went great, fast and easy
My whole team assigned to me was very helpful and always answered my calls when I had questions or concerns I really appreciate how fluid and easy the process was made with my team and I will always be grateful for them thank you all very much
Amazing
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I would recommend this process to everyone who is a vet. Was a painless easy process.
Second time buying with Veterans United. Always easy and straightforward.
The team stays on top of the process!
Outstanding customer service
