My home buying team was excellent. They were all friendly and quick to resolve issues. I was able to close early because the loan team was on their A game every day throughout the process.
I gotta be honest, it was a little stressful. TONS of documents needed, and many of them needed more than once... some more than two or even three times. It got to be a bit much.
If you're hesitant and confused about which loan company to use, please don't pass this one up! They always serve with grateful hearts and they make the process so easy.
The only issue was when we found out the appraisal was coming in on Tuesday the 23rd and the closing was scheduled on the 25th, nobody told us there was a mandatory 3-day time requirement. We were told at the last minute that we couldn't close on the 25th. As soon as you found the appraisal was coming back the closing should have be rescheduled. The only thing that helped us is the house was a new construction and the builder graciously allowed us to move in a day earlier. You and the realtor should have caught this and not created so much stress on us. That said, I still highly recommend both you and the realtor.
Had such a great and easy process working with Veterans United! Will definitely recommend to any of my friends, veteran or not! Great people to work with!
Terrible Experience. We’re not proactive in trying to get our home closed on time. Terrible communication. Never heard from the loan officer Jerry even when it was clear that we were frustrated by the one month delay in our closing. Would never recommend veteran’s united to any of our veterans.
Response from Veterans United
Hi Michael,
I’m so sorry to hear how disappointing this experience was for you. A month-long delay and feeling like no one was keeping you informed would be incredibly frustrating, and I regret that you were left without the support you deserved — especially as a veteran. That’s not the kind of experience I want anyone to walk away with from Veterans United.
Please don’t hesitate to reach out if you’d like us to walk through this together. You can connect with my team at 1-800-212-5200 or ClientAdvocate@vu.com.
We are so please with Veterans United! Our team was outstanding! We would highly recommend them to all our friends!
This was my first time ever purchasing a home using a VA home loan, and though it had its moments, Jake Hanson was an incredible loan officer. He answered his phone immediately, answered my questions, and made me feel like I was not left out of the equation. I highly recommend Veterans United, Jake Hanson and his team! OOHRAH!
All personnel involved were outstanding and made me feel like family.
There isn’t enough praise to shout about how absolutely fantastic my first home-buying experience was. Flawless performance, cannot thank the team enough.
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I wished more Veterans knew about you guys. I'm definitely letting my fellow Veteran friends know :) Thank you so much on behalf of the Magalit family.
