Couldn’t be more happier with Veterans United and the excellent job they did to make the home buying experience and process so easy and stress free. Veterans United is definitely at the top of the list for your home buying needs!
Overall, a 10! The only thing I would suggest is to make sure that the final closing documents are finalized before the moment of closing! That was extremely annoying! Show up expecting to pay one thing and all of the sudden; nope you must pay this! Also, please fix the issue about having to constantly having to get the DocuSign reset. Every time my Loan team would send me something it would say that my session had timed out and to reverify. Well there is no place or link to do that!
Process was a lot easier than I thought. Thanks for all the help to get to this point.
I felt like I was working with people who had no idea what was going on and was pretty frustrated for about the entire 2nd month.
Response from Veterans United
Mitchell,
Thanks so much for the feedback. I want you to know our Client Advocates are your backup support when you feel your experience needs another set of eyes. If we can make things better and learn from your experience, we’re here for it.
Sincerely,
Kendra, Client Relations
Bill and his team are fantastic! Thank you for walking us through our first time home buying experience. Thank you for going the extra mile so my family could create memories in our new home!
Veterans United made it easy and special from preapproval to closing day. Tell Rob Riggle I'm ready for my commercial!
Our loan officer, Matt Istwan, was awesome. He went over & beyond all expectations we had. Matt was always professional, courteous, and knowledgeable during the entire process. I can't thank Matt enough for his help with financing our home, he made such a difference during a very stressful home search.
Scott, Alison, Liz and Mark were all amazing. The process became so easy because of them. Promotions are in store!
The Veterans United team is outstanding in the effort they put in to provide to service members. They understand the complexity of our lives and do everything possible to help make our dreams into reality. They offer the utmost professionalism and efficiency one would expect in one of the leaders of VA loan companies and we appreciate all they have done for us!
My husband and I went into refinancing our home for our daughter's wedding. It's a scary proposition in looking at the paperwork needed. But, the two people that helped us made it so easy to they totally took the scary out of it. Kris and Julie was with us the whole time and they we're so encouraging and positive. We recommend VA United to anyone looking to buy or refinance their home.
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Our team felt like family. They helped guide us, stressed with us, and cheered for us. They will forever be in our contact list. They made this 1st time home buying actually enjoyable. They answered every little question, thoroughly. Our team got gray hairs with us, cried with us, laughed, and jumped up and down with excitement with us. I can't imagine going through this without them. We love our team so much.
Everyone on the team was amazing! I purchased a home while I was stationed overseas and about to PCS stateside. There was immediate communication with the team and the app of To-Dos made everything so easy!
Our VU team was awesome- beyond the outstanding rating of 10. Rob Dycus and Erin Craig were both quick to respond to our questions and kept us informed regarding the loan process and on what was needed during each step along the way. Rob especially exceeded our expectations. He was extremely knowledgeable and easy to work with.
