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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

421,820

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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2
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Showing all 421,820 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend

Veterans United is a company that helps a lot of veterans. They will assist you in any way possible. When I first met my agent Zach D. I didn’t know what to expect , however , he was very friendly and supportive. Before I knew it , he had gotten an approved and assisted me with an agent , however , he and his assistant was very helpful throughout the whole process and offered permanent assistance. You can’t expect more. Thank you Zach and your whole team !!!!! God Bless !!!!!

headshot image of Zachary Debord

Loan Officer: Zachary Debord

NMLS# 192560

5 out of 5 Stars
Would Recommend
headshot image of Joseph Choi

Loan Officer: Joseph Choi

NMLS# 34787

5 out of 5 Stars
Would Recommend

I can’t thank you enough for the support during my home search and the flexibility in adjusting the amounts when needed. As a first-time buyer, I had so much to learn, but the patience and guidance I received from the team were incredible. Ms. Candy was always ready with answers and advice, making the process much easier!

headshot image of Candy McGowan

Loan Officer: Candy McGowan

NMLS# 1222507

5 out of 5 Stars
Would Recommend
headshot image of Todd Keicher

Loan Officer: Todd Keicher

NMLS# 447595

5 out of 5 Stars
Would Recommend
headshot image of Matthew Thayer

Loan Officer: Matthew Thayer

NMLS# 2185096

5 out of 5 Stars
Would Recommend
Photo submission from Danny D.

I would recommend Veterans United to anyone wanting to purchase a home with a VA loan. They are the best for a reason. I thought it wasn't going to happen for me and my family. Veterans United worked hard to make sure my family got the home we wanted.

headshot image of Asli Wissmann

Loan Officer: Asli Wissmann

NMLS# 1525083

4.5 out of 5 Stars
Would Recommend
headshot image of Adam Underwood

Loan Officer: Adam Underwood

NMLS# 398146

5 out of 5 Stars
Would Recommend
headshot image of Aaron Laxson

Loan Officer: Aaron Laxson

NMLS# 1520715

4 out of 5 Stars
Would Recommend
headshot image of David Fields

Loan Officer: David Fields

NMLS# 2440775

5 out of 5 Stars
Would Recommend

This has been the most pleasant and worry free process. Mrs. Stephens was super helpful.

headshot image of Kelly Stephens

Branch Manager: Kelly Stephens

NMLS# 58755

5 out of 5 Stars
Would Recommend

Whether you are a veteran or civilian, young or old, you will want Veterans United to be your united front to guide you forward and into the home that is waiting for you!!!
Respectfully,
Wade Farlowe

headshot image of Mike Smith

Loan Officer: Mike Smith

NMLS# 2026784

5 out of 5 Stars
Would Recommend
headshot image of Ryan Chinnis

Loan Officer: Ryan Chinnis

NMLS# 2033787

5 out of 5 Stars
Would Recommend

Easy and simple process

headshot image of Derek Kriegshauser

Loan Officer: Derek Kriegshauser

NMLS# 954436

5 out of 5 Stars
Would Recommend
headshot image of Mason Maddox

Loan Officer: Mason Maddox

NMLS# 314123

5 out of 5 Stars
Would Recommend
headshot image of Greg Wiele

Loan Officer: Greg Wiele

NMLS# 1374334

5 out of 5 Stars
Would Recommend
Photo submission from Mcclira J.

Veterans United is truly for veterans. They take their job seriously and they care. I will tell the world Veterans United cares and they love their job!

headshot image of Rett Thompson

Loan Officer: Rett Thompson

NMLS# 1747762

5 out of 5 Stars
Would Recommend

Thank you VU and Drew Tillman and his team for the amazing work they did. Signed and closed with no stress. Well they helped me not to stress out during the process by great communication and reassurance.
Thank you guys

headshot image of Kyle Gardner

Loan Officer: Kyle Gardner

NMLS# 1203784

5 out of 5 Stars
Would Recommend

everything was great could not ask for a better team

headshot image of Adam Nelson

Loan Officer: Adam Nelson

NMLS# 896939

3 out of 5 Stars
Would Recommend

The market was timed incorrectly and I ended up with a 6.75% interest rate when it was 6.25 - 6.50% for weeks leading up to the close. I wished it would’ve been locked in during that time.

Response from Veterans United

Hi Jeffery,

I’m sorry to hear you’re feeling frustrated about the timing of your interest rate lock. I completely understand how disappointing it must be to see rates fluctuate and feel like the opportunity to secure a lower rate was missed.

Locking in a rate can be one of the most challenging parts of the homebuying process, especially in a market that’s constantly shifting. That said, I truly appreciate you sharing your thoughts with us. Feedback like this helps us understand how we can better communicate with our borrowers during such important milestones.

If you’d like to talk more about your experience or have any lingering questions, I’d encourage you to reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re here to help and would love the chance to learn more.

Thank you for allowing us to help with your homebuying journey, and I hope you’re enjoying your new home.

5 out of 5 Stars
Would Recommend

The whole VU team was amazing from the very beginning. I was petrified of purchasing my first home on my own, but they made it so easy and were there throughout every step. From the amazing communication, to their fast response, to the willingness and availability to answer any questions I had, I could not have been happier with them and the outcome of the purchase. Thank you so much for helping make my dream of being a homeowner come through!

headshot image of Brad Tweedy

Loan Officer: Brad Tweedy

NMLS# 1812017

5 out of 5 Stars
Would Recommend

Thanks for helping. A home fell through in May. This transaction was pretty smooth.
GREAT TEAM!!! A weird thing --- I kept getting other realtors from Veterans calling when I was already working with Matt Jimmerson. Odd.

headshot image of Brett Metcalf

Loan Officer: Brett Metcalf

NMLS# 2351958

5 out of 5 Stars
Would Recommend

Our loan officer Josh Hughes was outstanding. He made sure he walked us through the process and gave us options just in case something couldn’t work out, he kept us informed throughout the process and most importantly he was upfront with us no matter what. It took us under 30 days from start to finish. Also a big thank you to Adam and the rest of the underwriting team for an excellent job..

headshot image of Joshua Hughes

Loan Officer: Joshua Hughes

NMLS# 2633802

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5 out of 5 Stars
Would Recommend
headshot image of Jaimie Geiger

Loan Officer: Jaimie Geiger

NMLS# 842497

5 out of 5 Stars
Would Recommend

The only negative was the utilities. The portal said our electric was through one company but when we called, they didn't service us. Spent a lot of time calling around trying to figure that out. Had trouble finding internet provider too. But otherwise excellent experience!

headshot image of Danielle Stiers

Loan Officer: Danielle Stiers

NMLS# 1827546

5 out of 5 Stars
Would Recommend

Will was awesome, Tyler was lame!

headshot image of William Kennedy

Loan Officer: William Kennedy

NMLS# 2122775

5 out of 5 Stars
Would Recommend
Photo submission from Adam B.

It's hard for me to not come to tears when writing how I feel about my experience with Veterans United and their partners. About 15 feet away my daughter is sleeping soundly in her new room. The joy on her face since I was handed the keys to our new home has given me a relief I have not had in years. It's been a hard road from when I left the Army with severe PTSD and physical injuries. I never could have imagined this experience turning out as great as it has. Veterans United didn't just help me put a roof over our head. They made me feel proud of my service, empathized with my mistakes and recognized how much hard work I have put in to provide a better life for my daughter. If you have doubts, like I did in the beginning, make a phone call. They will let you know exactly where you stand and exactly what you will have to do to achieve home ownership. They never once made me feel less than because of my mistakes. They only provided solutions on how to resolve them. I will wrap this up in saying, if you choose Veterans United you will not be disappointed. If you want to be treated with the respect you earned serving in the military, you will find it at Veterans United. Highly recommended, especially for those of you like me, who have been working hard to reverse damage from past mistakes.

headshot image of Mike Lyman

Loan Officer: Mike Lyman

NMLS# 1312488

5 out of 5 Stars
Would Recommend
headshot image of Jonathan Lucas

Loan Officer: Jonathan Lucas

NMLS# 43401

4.5 out of 5 Stars
Would Recommend
headshot image of Jeff Gordon

Loan Officer: Jeff Gordon

NMLS# 202235

5 out of 5 Stars
Would Recommend

I give a thumbs up to my team and all the others that help me GOD Bless you all

headshot image of Nick Kundert

Loan Officer: Nick Kundert

NMLS# 1000911

5 out of 5 Stars
Would Recommend
headshot image of Jeremy Arnold

Loan Officer: Jeremy Arnold

NMLS# 2110708

More Reviews

See all 421,820 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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