Great people to work with, no issues, everytime we had a question, it was answered within an appropriate time frame. The only stress was self inflicted which was very appreciated!!
Everyone who I dealt with was very quick to respond and helped make the process smooth and as pain free as possible.
I will make it my life’s mission to make sure no one ever goes through Veterans United for a mortgage. I have already stopped 4 people, and will continue to do so … I have never been treated so poorly before in my life.
Response from Veterans United
Micah, thank you for sharing your comments with us. While we always look to ensure the best experience for our customers, it is important that we focus our efforts on reasonable solutions. When a primary residency changes, that can affect the debt to income ratios. Ensuring that communication and documentation are provided swiftly is crucial when attempting to reach and maintain a closing date. We hope that in the end you and your father will enjoy your home for years to come and we apologize for any confusion that may have surrounded your loan or the loan process. We expect that with mutual understanding we have shown a sincere desire to serve you well. Thank you for sharing your voice and valuable feedback.
Great experience overall thank you to everyone.
Chance (and Tyler) worked so hard to keep us on track with the loan process. We had many questions because we were first time home buyers but he remained patient with us and answered all our questions. He is very knowledgeable and stayed positive the whole time. There are times we doubted ourselves but he believed in us and helped us all the way to the very end. We truly appreciate the team's hard work in helping us make our dreams come true! A shout out also to Sam who helped us bring our credit to a good spot so we can get started.
With how I was treated by the team, always taken care of by Noah, Jesse, and Morgan, words cannot describe how thankful and happy I am. If I could rate it higher than 10, I would give the experience, and the team an overall 20/10.
Buying a house is already stressful to begin with. This is a huge purchase. The fact that the team was with us through the showings, keeping the paperwork up to date, and answering any of our questions made this a very awesome experience. Thank you for all your time and effort!!! Next time we do this, no questions asked, I know who to call.
To all veterans this was the easiest , smoothest home buying experience in my life , I have owned 5 homes and this was the easy process, amazing team of people .
Veterans United was recommended to me on two separate occasions. I felt relieved when I got a response and the process began. David was available for questions and answered when I called or texted. I have future plans for another purchase and I intend to call on David for his help once again.
I'm so grateful that we chose Veterans United! We are first time home buyers and had no idea what to expect. Our loan officer, Phil Stroessner, guided us through every step of the process and made everything as easy as possible. We weren't working with a realtor yet, so he even arranged a meeting with a local realtor in the Norfolk area. She was fantastic, and they worked together seamlessly throughout the entire process! Phil was so quick to get back to us, answer questions, and was always thorough in his explanations and updates. He worked on several hurdles to get us into the final closing, and went to great lengths to ensure that we were in our new home before Christmas! We really appreciate all of his team's hard work. Phil is an outstanding guy, and we will recommend him every chance we get! Thank you for everything!
I am happy to say I had a very positive positive experience with everyone I dealt with. I was very happy with the outcome!
Veterans United gave us an amazing team. They worked together to give us the best buying experience possible for our first home. I absolutely loved our team including Scott, Brenda, and Liz. They were great!
Nothing but good things to say about VHU and the whole VHU team. They were my guide through every step in my home buying and now refi process. They make everything as painless as possible. You are always in good hands, and if there is a problem, trust and believe they will do what is in their power to solve it! Thanks again to the VHU team for all you have done!!
The homebuying team was easy to work with and was always there when I had questions.
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Aaron was great. Some mistakes in paperwork but title was able to fix. I will stay with VU. Thank you.
Tyler Salter is absolutely one of the best people I know. He made this experience the best and we went through a lot during this process. He made it so much better, was always upbeat and positive. I gained a true friend in this experience. Veterans United is a better place for having him as a employee.
