This experience was somewhat difficult due to multiple setbacks, which would have been fine except for a consistent lack of communication. If we had had more communication about the delays and what was causing the delays, the process could have possibly moved along faster. For example after many weeks waiting for an update, I finally got an answer that the team was having trouble getting information from the current mortgage company and that they had been trying for weeks. I was able to obtain the needed information within a few hours after being told what was being held up. Additionally it would have been helpful to have a list of things needed. For example I was told that once we got the appraisal done the paperwork would go to the under writer, then after I got the appraisal I was told we needed a wood infestation report. I had no problem scheduling it, but if we could have been given that information earlier I could have scheduled them for the same time so there were not weeks waiting in between. Just a more comprehensive to do list would have been helpful along with more communication.
Mallory Fuller (Loan Coordinator) was a superstar. She was absolutely the best in communicating with me, the builders, and escrow. She was always available to listen to my concerns and explained the process in detail that I could understand. In short, she is amazing and a wonderful asset to your company.
Overall wonderful experience! Everyone I worked with was awesome
If you are in the market to buy a home look no further than VU for your next home loan. Easy experience and made home buying enjoyable. Jerry and his team, are awesome to work with!!!
Veterans United has the very best team that one could imagine. They were there for me every step of the way.
My loan team was just absolutely amazing! Jason, Megan, and Cede and everyone else, I thank you from the bottom of my heart for making this experience so much easier than I could have ever imagined!
I would recommend to all my veteran friends and family. So thankful for the team at Veterans United. HUGE THANK YOU!!!
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Ms Cassidy and Ms Dava went above and beyond to make my home buying experience seamless. There was never a problem encountered that they didn’t have a solution for. I work in a bad service area and they where still able to make sure they got me all the information that I would need to move to the next step.
My experience with Veterans United was great. Everyone I had the opportunity to talk to were very helpful and made sure I understood everything. Veterans United really made this experience easy, by being available every time I texted, called or emailed them. I’m very thankful for the team I was assigned. Would definitely go through them again.
As the name implies, veteran friendly. Made the homebuying process a very smooth one despite market conditions.
It was a pleasure working with Veterans United. All the people who I’ve interacted with were amazing.
Over the years I have purchased and refinanced several homes. This was by far the most pleasant experience. Justin and his team kept me informed and up date on all the many twists and turns these deals take.
