I'm so grateful that we chose Veterans United! We are first time home buyers and had no idea what to expect. Our loan officer, Phil Stroessner, guided us through every step of the process and made everything as easy as possible. We weren't working with a realtor yet, so he even arranged a meeting with a local realtor in the Norfolk area. She was fantastic, and they worked together seamlessly throughout the entire process! Phil was so quick to get back to us, answer questions, and was always thorough in his explanations and updates. He worked on several hurdles to get us into the final closing, and went to great lengths to ensure that we were in our new home before Christmas! We really appreciate all of his team's hard work. Phil is an outstanding guy, and we will recommend him every chance we get! Thank you for everything!
Tiffany the loan coordinator and everyone on the team did an excellent job of making this as smooth and simple as possible. I appreciate everyone’s hard work.
Veterans United blew Navy Federal Credit Union out of the water. It was a night and day experience between the two leading veteran mortgage loan providers. I would not recommend anyone else to handle a loan if you're a veteran
The team was very easy to work with and kept us informed on the whole process. Closing went on without a hitch. Very pleased.
I cannot believe how easy our team made this process! From start to finish.. every bump in the road and all of the anxiety-ridden times.. they were THERE! Wonderful people, wonderful experience! Especially our loan officer, Tyler - we could not have had a better experience. He talked us through every single step and explained everything thoroughly. I hope to never have to move again (haha!) BUT if we do, we will be using Veterans United!!
Great job very knowledgeable
Tyler Salter is absolutely one of the best people I know. He made this experience the best and we went through a lot during this process. He made it so much better, was always upbeat and positive. I gained a true friend in this experience. Veterans United is a better place for having him as a employee.
Best way to go! Made it simple and very easy!
Amazing team of agent
I am beyond grateful to Nick Kundert and his incredible team at Veterans United Home Loans for their unwavering support and dedication throughout my home-buying journey. From the very beginning, they were nothing short of amazing—always available, responsive, and ready to offer guidance every step of the way. Purchasing a home can be overwhelming, but Nick and his team made sure I never felt alone. Whenever a challenge or obstacle arose, they had a solution and a clear way forward. Their professionalism, expertise, and commitment to finding the best outcome for me truly set them apart. They took the time to understand my needs, providing personalized care and attention, and I never once felt like just another client. The entire process felt smooth and stress-free because of their hard work, and I can't thank them enough for being there every step of the way. If you're looking for a team that genuinely cares about their clients, especially veterans, Nick and his team at Veterans United Home Loans are the ones to trust. They made my dream of homeownership a reality, and I will forever be grateful for their support.
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Veterans United made my home buying process easy. They were always there to answer any question that I had. They were there for me every step of the way. I was even able to close on my home earlier than anticipated. I highly recommend any veteran that is ready to buy a home or just thinking about buying a home to get in touch with Veterans United. He/she will not regret it.
Everyone was great especially with any questions I had. Very patient and helpful.
I paid an extra 10k for a VA funding fee using a VA loan through VU to get ignored and left to make sure things happen when they were suppose to. Asked about closing date a week ahead of time did not hear back then the day before was told it would be pushed back a day. With our contract it actually set us back 4 days because of the weekend. Kateleynn said just play hard ball and change the contract. Not how can we make this right. Then i ask about money after closing she says that will be the title company…i had to ask for who that was and the phone number gotta see that stuff coming if you work with customers but she did reply that same day. I will go ahead and call them myself again after sitting in a hotel that i had to get because closing was late…got to do better team its just got 400k in debt and felt like i had to stress about unanswered questions for days.
Response from Veterans United
Hi John,
I’m really sorry to hear how stressful this experience was — especially after choosing to use your VA benefit and trusting us with such an important step. The last thing you should’ve felt while buying a home was like you were left to chase down answers and figure things out on your own.
Delays are frustrating enough, but when they start impacting where you’re staying and how you're spending your time and money — like having to get a hotel — it adds a whole new layer of stress. That’s not the kind of support we aim to provide, and I’m truly sorry that you felt like the pressure fell on your shoulders instead of ours.
If you’re willing, we’d really like to dig into what happened here and make sure your feedback is shared with the right people on our end. You can reach my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST Monday through Friday, and always happy to listen.
I would recommend Veterans United to any vet looking to buy a house!
