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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
450,322 reviews
608 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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Trustworthy Knowledgeable Streamlined Dan S., Air Force
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Clear Responsive Experts Tony D., Army
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Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 450,322 unfiltered reviews

Starting on Page 396 of 15,011. Return to Page 1

5 out of 5 Stars
headshot image of Shawn Shackelford

Loan Officer: Shawn Shackelford

NMLS# 1481753

5 out of 5 Stars

Aggravating at times and stressful but when it was done .. it was worth it. Thank you all for helping me in this process..

headshot image of Kris Carmichael

Loan Officer: Kris Carmichael

NMLS# 966989

3.5 out of 5 Stars

Communication could be a lot better.

headshot image of Alan David

Loan Officer: Alan David

NMLS# 2295753

5 out of 5 Stars
headshot image of Garet Barry

Loan Officer: Garet Barry

NMLS# 1409472

5 out of 5 Stars
headshot image of Jamie Hughes

Loan Officer: Jamie Hughes

NMLS# 1781663

5 out of 5 Stars
Photo submission from Randolph P.

This was the greatest experience ever! They treated me like family and made my first time home buying experience an easy transition. The amount of knowledge and experience really shows. I highly recommend anyone that's looking to purchase a home. They really respect and honor veterans like myself. They have left a mark that can't be erased! Thank you Veterans United for making my dream come true. -Randolph Page, Veterean Homeowner

headshot image of Tyler Billington

Loan Officer: Tyler Billington

NMLS# 361376

5 out of 5 Stars
headshot image of Whitney Brown

Loan Officer: Whitney Brown

NMLS# 1122765

5 out of 5 Stars
headshot image of Sydney McFall

Loan Officer: Sydney McFall

NMLS# 1113548

4.5 out of 5 Stars
headshot image of Alan David

Loan Officer: Alan David

NMLS# 2295753

5 out of 5 Stars
headshot image of Heidi Bailey-Houston

Loan Officer: Heidi Bailey-Houston

NMLS# 1126219

5 out of 5 Stars
headshot image of Brent Schultz

Loan Officer: Brent Schultz

NMLS# 868587

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Experience first-hand why 357,991 homeowners give us a perfect score!

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4 out of 5 Stars
headshot image of Shane Lamberson

Loan Officer: Shane Lamberson

NMLS# 2472373

5 out of 5 Stars

I would definitely recommend you to friends and family. My loan officer was knowledgeable, patient, and always took the time to explain each step clearly. He made what could have been a stressful process feel easy and well-organized. I truly appreciated her professionalism and genuine care throughout.

headshot image of Brant Batson

Loan Officer: Brant Batson

NMLS# 2069966

5 out of 5 Stars

I had the best experience with veterans united. It was such a smooth and easy process. They answered all my questions and made the home buying process so much less stressful

headshot image of Hannah Rohrbough

Loan Officer: Hannah Rohrbough

NMLS# 1884776

5 out of 5 Stars
headshot image of Holly Ray

Loan Officer: Holly Ray

NMLS# 1992719

5 out of 5 Stars
headshot image of Charlie Marshman

Loan Officer: Charlie Marshman

NMLS# 2070027

5 out of 5 Stars
Photo submission from Bernard H.

Pray that any other agent and loan team are as good as these are if you not get them! If you do, count your blessings as they will see you through. Cara Chamberlain, Brandon Tiefenauer, and Steve Streichler are amazing. They were able to help me through the impossible and with style too.

headshot image of Dave Llewellyn

Loan Officer: Dave Llewellyn

NMLS# 933895

5 out of 5 Stars

I was so pleased in how smooth everything went,.

headshot image of Jay Christman

Loan Officer: Jay Christman

NMLS# 1812715

5 out of 5 Stars
headshot image of Vishal Patel

Loan Officer: Vishal Patel

NMLS# 1233368

5 out of 5 Stars
headshot image of Holly Ragan

Senior Loan Officer: Holly Ragan

NMLS# 2017154

4.5 out of 5 Stars
headshot image of Stephanie Piester

Loan Officer: Stephanie Piester

NMLS# 2026815

5 out of 5 Stars
headshot image of Kapil Vanamala

Loan Officer: Kapil Vanamala

NMLS# 1812058

Ready to see for yourself?

Experience first-hand why 357,991 homeowners give us a perfect score!

Check My Eligibility
5 out of 5 Stars

The service, quick follow-up, and immediate response to phone messages was very impressive.

headshot image of JB Barton

Loan Officer: JB Barton

NMLS# 1882020

5 out of 5 Stars
headshot image of Nathan Corley

Loan Officer: Nathan Corley

NMLS# 1113688

5 out of 5 Stars
headshot image of Bryan Walther

Loan Officer: Bryan Walther

NMLS# 2637187

5 out of 5 Stars
headshot image of Stephen Erickson

Loan Officer: Stephen Erickson

NMLS# 1421194

5 out of 5 Stars

Unbelievable!!,,..Efficient,knowledgeable,professional, quality service!,,,, If only all of life went as smoothly as buying this house was..

headshot image of Todd Rozanski

Loan Officer: Todd Rozanski

NMLS# 2351874

5 out of 5 Stars
Photo submission from William M.

Hey Veterans, If you're looking for your first home or your next home, I highly advise to go with Veterans United for their expertise, diligence and professionalism. Thanks to my teams hard work and attentiveness, my family and I are now pleasantly living in our first home! Thank you Veterans United, we couldn't be happier!

headshot image of Steve Hopper

Loan Officer: Steve Hopper

NMLS# 1493953

5 out of 5 Stars
headshot image of Steve Kincheloe

Loan Officer: Steve Kincheloe

NMLS# 328305

5 out of 5 Stars
headshot image of Steve Schuh

Loan Officer: Steve Schuh

NMLS# 1638494

1.5 out of 5 Stars

Way too many points of contact...not good follow thru nor follow up. Several documents were faxed to my team from my bank and my financial advisor that no one seemed to locate.

Response from Veterans United

Hey Darold,
I’m really sorry to hear about the confusion and frustration you experienced during your loan process. Having too many points of contact and documents going missing would be discouraging for anyone, and that’s not the kind of experience we want our borrowers to have.

I appreciate you sharing this feedback — it helps us identify where communication broke down and how we can do better for future Veterans and their families. I’d like to learn more about what happened so we can review the details and make sure your concerns are addressed.

When you have a moment, please reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time.

5 out of 5 Stars

Easy to work with… Always a pleasure

headshot image of Kyle Bakker

Loan Officer: Kyle Bakker

NMLS# 1698016

5 out of 5 Stars

Casey Martine and his team made the process of buying and closing on our home very smooth and stress-free

headshot image of Casey Martin

Loan Officer: Casey Martin

NMLS# 376814

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