Wonderful people to work with.
Very communicative team. I found Veterans United based on positive reviews from other veterans on Reddit. I was pleased with the service I received.
Everyone was very nice and helpful and got us through the process of our first VA loan with no delays or trouble
The whole team was great! The process was streamlined. I have nothing but positive things to say about Veterans United and my processing team.
Bryant, Erin and their team was great and even when at times when I was being impatient they kept everything going and got us into our house right on time!!!
This is an overall review of the company as a whole . There is a lack of communication an apparent laziness as well as clearly not enough resources or diverse applications or systems to allow smooth transactions between veterans, civilians and realtors. The whole process for my family was Nightmarish. NO I WILL NOT BE RECOMMENDING THIS COMPANY TO ANY ONE
Response from Veterans United
Hi David,
I’m really sorry to hear how frustrating and overwhelming this experience was for you and your family. Describing the process as nightmarish and calling out communication concerns is not something I take lightly, and I’m sorry we left you feeling this way.
You should be able to rely on clear communication and a smooth process throughout, and it’s disappointing to hear that wasn’t your experience. Your feedback is important, and it highlights areas where we need to do better.
I’d really appreciate the opportunity to learn more about what happened and take a closer look. If you’re open to it, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com.
We’re available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we’ll follow up the next business day if you contact us after hours.
Sincerely,
Claire S., Client Relations Manager
Great service !!
Very professional team. They’ve helped every step of the way. Very patient and understanding.
Angela, Hope, and Dez were amazing! They were super professional and there every step of the way. I think buying a home can be (and is) a big task, but they make it easy and straight forward. Thank you so much for helping us and being our loan team!
We received such personal attention every step of the way. We have moved many times and had many home loans and I can honestly say that working with Daniel and his team was like working with friends. They gave us such personal attention. Half way through the process we received a gift in the mail. It was such a pleasant surprise. After moving in and the process was all over we received another gift in the mail. It was so unexpected. I continue to get e-mails to assist me with setting up automatic withdrawal and keep up on line with my account. Veterans United takes a very long tedious process and actually makes it a pleasant experience.
Trip and Paige and the entire Veterans United team were stellar and kept us on track with all of the tasks and steps needed to successfully close on our new house, and we are so grateful for them and their knowledge!
Steven and Adrienne were fabulous and extremely professional, friendly and hard working to get our loan approved and closed in 30 days. I would 100% recommend them and Veterans United for a VA home loan. Outstanding service!
We had a great experience, buying a home with Veterans United and would definitely recommend them for other veterans
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Corey was outstanding from start to finish.
He is responsive, prompt and honest. During our loan process, he communicated every details about our loan. This was my second experience with VU but Corey made it more memorable and got our Loan closed when other local lenders failed.
Aar
I have had many financial transactions like this over my many years. Matt and his team and Veterans United have been the easiest to work with, the process easy to navigate and the communications were outstanding.Thanks, Matt. I'd recommend you and Veterans United to anyone!!
Excellent service! They really go the extra mile to help make buying a home as smooth as possible.
The whole process from getting approval to closing on our house was incredibly easy. Working with Veterans United was such a positive experience and helped to put all of our worries as ease. Our Loan Officer was extremely informative and always positive when we spoke. She always went above and beyond to answer any questions we had. Even though we didn't need to, I still watched all of the videos on the VU website about the whole home buying process. I would definitely recommend watching those even if you've bought a house before! I can't imagine using a different loan company. An absolute 5 star experience!!
