This is my second home purchase. And Veterans United made the process actually enjoyable. I would recommend to anybody. Thank you for all your help.
This was by far the best and easiest home buying experience I’ve ever had. Everyone I worked with was friendly and helpful. They explained everything in plain terms and quickly answered questions if I had them.
The concierge service sold my information to a third party. I now receive at least 5 spam phone calls every day. I continuously had to send information to them for a house that was financed through, Veterans United. Do not try and contact anyone on Saturdays, they don't work while you are looking for homes.
Response from Veterans United
Hey Duane,
I’m really sorry for the frustration you’ve experienced—especially when it comes to your personal information and the feeling that you weren’t supported when you needed help most. That’s not the experience we want for anyone.
We take privacy seriously and never want a borrower to feel like their information is being passed around or used without consent. I’d really like to better understand what happened with the concierge service and help get to the bottom of it. I also hear you on the weekend communication gaps—it’s stressful enough house hunting without feeling like you're on your own during critical moments.
If you're open to chatting, our Client Advocate team would appreciate the chance to talk more about this. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office Monday through Friday, 9 a.m. to 5 p.m. CST.
Thanks for your feedback—it helps us see where we need to do better.
From the moment I started looking into buying a house the communication, clarity, and confidence VU gave me made the daunting process of buying our first home painless. If you call they answer right away and make the home buying process very personable. I am more than thankful that I used VU!
Everything was great my team kept me informed start to finish
We still can't believe we own a beautiful home all thanks to hard work and support from Veterans United. Veterans United is staffed by people who have a family oriented approach, and that is always a breath of fresh air. The day of the closing we even got a surprise gift from our finance officers team, we were amazed how thoughtful everyone was.
Tony did not make the home assumption easy. The emails were unprofessional and he didn’t address my questions unless I pushed for phone conversations which were difficult because of time difference. I would never recommend VU due to my experience.
Response from Veterans United
Hi Jessica,
I’m really sorry to hear this was your experience—especially during something as detailed and time-sensitive as a home loan assumption. You should have felt supported every step of the way, and I hate that communication left you feeling like you had to chase down answers.
I understand how frustrating it is when emails feel unprofessional or your concerns go unanswered unless you push. Add in the time zone difference, and that only makes things harder. This isn’t the level of service we aim for, and I appreciate you sharing what you went through.
If you're open to talking more, I’d like to make sure your feedback is reviewed and shared with the right team. You can reach our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday, 9 a.m. to 5 p.m. CST.
This was our 2nd time using Veterans united and both times everything was so fast and smooth.
The VA app was great. So easy to check the to do list and submit the required information. Reviewing all the documents was also much more convenient with the app. The team was great to work with. Any of our questions or concerns were handled quickly. We are very satisfied with the process and how quickly we were able to get the loan and have the closing.
Our experience was easy and stress free from start to finish. We 100% recommend working with Veterans United.
Highly recommended!!! From a fellow veteran Carma, Samantha and Rebecca as a team make it a mission to close and secure your loan on time! Still cannot believe I am holding the keys to my brand new home!! Thank you again
I'll just make this short you could not ask for a better team of professionals to work with.
Very professional and welcoming agancy. The process was explained step by step. We were provided updates and valuable information that could assist with lending needs.
