Worked with Jeff last 3 home purchases and always has given me the best services. He isn’t just a loan officer he is like family to us. Thank you Jeff for everything you have done for our family
Bennett and his team are great. If I know a veteran looking to buy a home I will send them Bennett’s way. They make you feel like family.
Veterans United is truly for veterans. They take their job seriously and they care. I will tell the world Veterans United cares and they love their job!
Danny was a superstar and just all around awesome!! He and his team went above and beyond when it came to assisting us with the purchase of our home. Alyssa and Keagen were great with underwriting and keeping me updated on the status. From start to finish the team worked together to get us to the end. Danny was honest and upfront from the start and I loved my overall experience 😊
Ready to see for yourself?
Experience first-hand why 374,259 homeowners give us a perfect score!
Had a few twists and turns, during the loan process, a lot of questions regarding VA loan applications and possible VA loan bylaws regarding getting a VA loan while having an existing VA and also learning about an IRRRL loan for Veterans. But I’m sure everyone at Veterans United will never forget helping me with my loan. Thanks Chris and Mason hopefully you have a few easy loan applications. You guys are great hopefully we can all remember never quit or give up on others.Regards,Lawrence L Sowers
It's hard for me to not come to tears when writing how I feel about my experience with Veterans United and their partners. About 15 feet away my daughter is sleeping soundly in her new room. The joy on her face since I was handed the keys to our new home has given me a relief I have not had in years. It's been a hard road from when I left the Army with severe PTSD and physical injuries. I never could have imagined this experience turning out as great as it has. Veterans United didn't just help me put a roof over our head. They made me feel proud of my service, empathized with my mistakes and recognized how much hard work I have put in to provide a better life for my daughter. If you have doubts, like I did in the beginning, make a phone call. They will let you know exactly where you stand and exactly what you will have to do to achieve home ownership. They never once made me feel less than because of my mistakes. They only provided solutions on how to resolve them. I will wrap this up in saying, if you choose Veterans United you will not be disappointed. If you want to be treated with the respect you earned serving in the military, you will find it at Veterans United. Highly recommended, especially for those of you like me, who have been working hard to reverse damage from past mistakes.
Would and have been telling everyone about my great experience with Veterans United
Paul has been with us waiting very patiently as we navigated our home search. Then when we thought we had found the “one” and it fell through, Paul was there again, reassuring us that everything would be fine.
We finally found the “one” and Paul and his team were extremely helpful in streamlining the process to fit our needs.
I would definitely recommend Paul and his team to do all the heavy lifting for you and your family in all your home shopping needs for us veterans!
No personal touch.The communication got better in the end
Response from Veterans United
Hi Keith,
I appreciate you sharing this. I’m sorry the experience felt impersonal at first, that’s not the level of care we aim to provide. I’m glad communication improved along the way, but I understand how important it is to feel supported from the very beginning. Your feedback helps us do better.
If you’re open to it, I’d like to learn more about your experience. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we’ll follow up the next business day if you reach out after hours.
Sincerely,
Claire S., Client Relations Manager
Aaron and his team have once again gone way beyond what we had expected. Efficient, patient, educational, assuring and always spoke with a smile. Would I recommend? Absolutely!
I started last year researching how to refinance my house. I appreciated David because he did not pressure me in the early stages of this refinancing process. I put it off for a few months and I did not get hassled for the delay. I also spoke to Kristy during David's absence and she had such a sweet and gentle voice during my fears of refinancing. I decided than that I did not need to search any further.
Rob must have worked extra hours retyping my multiple loan papers. Thank you for your guidance and support.
Cierra, bless her heart, she was very patient with gathering the "To Do" list of documents and finally sending a very professional Ms. Van to visit me for the signing of the official documents. What a classy group of people that worked tirelessly on my behalf.
The team was very professional, everything was completed in a timely matter and with accuracy. Actually our was done ahead of time !!!! Great Job
I recommend Veterans United to anyone - veteran or non veteran - looking to purchase a new home. Their streamlined process of setting up an online account allows you to see every step without missing out on any process they require you to do. Their staff we felt was very professional and accurate in every process we went through.
They are amazing, always there for any questions.
My overall experience was great unfortunately there was a little bit of confusion within the team of how to handle one closing to another one week apart I had asked the same settlement company to hold the funds and use those funds towards my new purchase simple but there were so many hands in the pie. It felt like one hand didn’t know what the other was doing. Things got a little.
