Well, I did recommend you to my brother, Stefan Suliman, in Georgia. However, I hope he will have a better team. Lots of mistakes happened. My team nearly lost me as a customer with their inexperience and lack of organizational skills. You should have a checkpoint system in which you email your customers about what needs to be done.
My team is telling me we will take care of the pest control/termite inspection. You don't need to worry. Well, 10 days to closing, and they dump it into my lap; we need the home inspected for termites. Oh, guess what? They also needed the metal shed inspected. three days before closing. That is crap, and your interest rates are all over. My brother got 5.75%, no points, and I got 5.99 with points. really lets squeeze the veterans for what we can? I guess I will need to find someone in the media to give you some publicity.
Response from Veterans United
Hi Marcel,
First, I appreciate you trusting us enough to recommend your brother. That makes it even more disappointing to hear how frustrating your own experience was. I’m really sorry for the stress caused by the late requests and lack of organization, especially so close to closing. Being told something is handled and then having it come back to you at the last minute isn’t the kind of experience you should have.
You also deserved clearer communication throughout the process so there were no surprises. I hear your concern about the differences in rates as well, and I understand how that can feel confusing and unfair without the right context.
Your feedback is important, and I’d like the chance to take a closer look at what happened with your loan and experience. If you’re open to it, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com so we can talk through this in more detail.
We’re available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we’ll follow up the next business day if you contact us after hours.
Sincerely,
Claire S., Client Relations Manager
Clear, easy to understand, very detailed and organized process.
The whole team was great! The process was streamlined. I have nothing but positive things to say about Veterans United and my processing team.
It was an interesting experience the experts delivered more than my expectations and will definitely recommend for everyone military personnel who wants to acquire a decent home.
Daren and his team were amazing. They answered all of my questions before I had a chance to ask them. The app made it very easy to apply and submit required documents. The experience as a whole was quick and easy.
I’ve never bought a home before and Jeff and his team made it extremely easy, constant communication and answering every question I had.
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Blake Thompson was on it and was always there every step of the way when he is needed.
James and his assistant went about and beyond they kept me up to date and gave me a lot of reassurance through out the process. For my first time this was a definitely an easy process thanks to them!
Mahalo
We received such personal attention every step of the way. We have moved many times and had many home loans and I can honestly say that working with Daniel and his team was like working with friends. They gave us such personal attention. Half way through the process we received a gift in the mail. It was such a pleasant surprise. After moving in and the process was all over we received another gift in the mail. It was so unexpected. I continue to get e-mails to assist me with setting up automatic withdrawal and keep up on line with my account. Veterans United takes a very long tedious process and actually makes it a pleasant experience.
This team went above and beyond helping me navigate some tricky legal matters to put me in the perfect home. Thank you
Great service, communication and follow up conversation from beginning to end.
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I never thought it could, or would, happen. I'm so thankful for all of you! May God bless you all!
The whole process from getting approval to closing on our house was incredibly easy. Working with Veterans United was such a positive experience and helped to put all of our worries as ease. Our Loan Officer was extremely informative and always positive when we spoke. She always went above and beyond to answer any questions we had. Even though we didn't need to, I still watched all of the videos on the VU website about the whole home buying process. I would definitely recommend watching those even if you've bought a house before! I can't imagine using a different loan company. An absolute 5 star experience!!
Everybody was a huge help and i couldn’t be more grateful! Loved every step of the way and the process was simple.
You all were excellent. I couldn’t have asked for a better team in taking this next big step in our life. Thank you for everything. I wouldn’t go anywhere else. VU is the only place I will go for any future home loans. Thank you for making the process so easy. Thank you for believing in us and supporting us.
