Kris and the VU team made the loan process understandable and helped to accomplish all the
To-do's in an easy manner,always staying on top of things. I would definitely recommend Veteran's United to all vets looking to purchase a home.
Thank you all🇺🇸🇺🇸
10 out of 10 Everytime I work with Veterans United. They really do care
I will gladly refer anyone of my U.S. Marine Corps brothers to Adam Craig and Veterans United Home Loans. Thank you from the bottom of my heart.
Great service
Liked the app made everything very easy
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From the moment Nick picked up the phone until the day we closed, my experience was top notch. With warmth and sincerity the team helped me through this process like I was more than just another home buyer, I was family. Thank you for making me feel so comfortable in my home buying experience. I will be recommending this company to anyone that is looking to start their home purchase journey! God bless you all!Warmest regards,
John Price
From the beginning to the end, Veterans United helped us in the process of buying a new home. There was never a disconnection with Veterans United because they were always on top of the process. We appreciate their integrity, commitment, professionalism and great communication. Dan Hopkins and his TEAM ROCK! We are very happy with deciding to go with Veterans United when we were looking to buy a home. We would recommend others to our Team at VETERANS UNITED. THANK YOU VETERANS UNITED FOR EVERYTHING YOU DID FOR US. WE LOVE OUR NEW HOME. IF IT WASN'T FOR YOU THIS COULD NOT HAVE HAPPENED. WHAT A BLESSING!
100% recommend Veterans United! Made everything so easy!
I have nothing but the highest opinion of the entire team that helped me with this process from start to finish. They have been nothing but professional, informative, and timely in responses to questions I had.
I complied with everything they requested. Then things changed. Every thing had to be done over, in different average. The changes were always at the last minute putting my wife in a constant fear the loan wouldn’t go through. My wife is 79 years old. She did not need this stress.
Truthfully, just really long gaps between communication to and from the underwriter - to me it seems like there are too many cooks in the kitchen. Rachael was pleasant :)
Response from Veterans United
Hey Donald,
Thank you for the honest feedback. I’m sorry the communication throughout the underwriting process felt inconsistent and left you waiting for updates at times. I can understand how frustrating long gaps in communication would be, especially during such an important process.
I’m glad to hear Rachael made a positive impression along the way, and I’ll be sure to share your kind words with her and the team. Feedback like yours helps us better understand where we can improve the experience for future homebuyers.
If you’d ever like to share more about your experience, I’d appreciate the opportunity to connect. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com. Our Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received after hours are typically returned the next business day.
Sincerely,
Claire S., Client Relations Manager
Great team to work with!!!
Veterans United Home Loans is an amazing company to assist Veterans like myself in this home buying process. My husband and I have been told that we will not be in a position to purchase a home for a long time by several other home loan programs. We were so discouraged and thought that we will have to rent homes forever. The first time I had contact with Shannon in the Lighthouse Program, I felt a sense of support immediately. Shannon was able to assist us in creating a plan over a 12 month period to move us towards home ownership. Once we were in a position to qualify for a loan, Shannon immediately connected us to a local office to start the process of buying a home. We were able to secure a preapproval in about 2 weeks. Rebekah Emerick was able to assist us in purchasing our first home in about a 60 day time period. The process was surprising painless, and I know that it was all because Rebekah and her team worked extremely hard to make our dreams come true. The Hunt family would like to say THANK YOU to the Veterans United Home Loans team in Savannah, Georgia for helping us achieve the American dream of home ownership.
Donald Weber is awesome to work with! Always answers questions in a timely manner and knows his stuff!!
The whole team was fantastic. They made every step of the way easy and enjoyable.
From start to finish, a fantastic experience by a group of true, compassionate professionals.
