Alex and team we’re absolutely amazing and helpful to the extreme!
Outstanding, streamline process.
Everyone at VU was so incredible! Amazing customer service, clearly explained the entire process and was easily available for questions!Awesome experience and would definitely recommend friends and family!
At first, everything started off great. Communication was smooth, and the process seemed to be going well. Then things went downhill when I was repeatedly asked for documentation I don’t have — specifically a DD-214 — even after I explained several times that I’m still serving in the Navy and that form doesn’t apply to my situation. Instead of understanding or verifying policy, they kept asking for it again.Later, when it came time to close, the loan team failed to clearly communicate what was needed. For example, they suddenly requested my trading account information but never specified what documents they wanted or how to send them. It wasn’t even listed in my to-do items. Because of this confusion, I missed closing.I’ll admit I lost my temper — I yelled, and I regret some of what I said — but their complete lack of understanding of military procedures and poor communication made an already stressful situation worse. Cutting off all communication afterward was unprofessional. Ironically, if they had simply done their job correctly from the start, the entire issue could have been avoided.
Response from Veterans United
Hey Gregory,
I really appreciate you taking the time to share what happened. I’m so sorry for the frustration and confusion you experienced during your loan process. I can completely understand how upsetting it must have been to be asked for a DD-214 multiple times while you’re still actively serving. That should have been handled with better understanding and clearer communication from our side.
I also know how stressful it can be when expectations around closing aren’t clearly explained, especially when new document requests come up unexpectedly. You deserved a smoother and more respectful experience from start to finish.
We take this kind of feedback very seriously. It helps us see where we can do better in communicating, verifying policies, and supporting our service members throughout the process. I’d really like for my Client Advocate team to connect with you and learn more about your experience so we can address it properly. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
We’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time and will follow up the next business day if you reach out after hours.
If you are considering buying a home using a VA Loan then give Veterans United a call. They walked us through every step and ensured that we knew what was expected all along the way. I am extremely pleased and grateful to the team members at Veterans United for assisting us in getting our new home. The communication from and with team members was superb, and the ability to provide needed documents directly to our file through the portal was very efficient. We did not experience any of the nightmare scenarios so many other people have expressed with other lenders. Thank you to Veterans United and their entire staff.
Absolutely amazing!
Great service and professional staff.
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Spencer did such a wonderful job and searching for a way to pay for our house. He worked tirelessly with the rest of the team to help me get all the paperwork done and just solve one of the mysteries that was played in us for sometimes since rewrite the 2013.. I appreciate his information and when he’s going to help us bring that to resolve. Everybody on the team everybody that worked with us to make this happen. We are truly grateful for. We’ll think of you every time we’re in the house and what this house means to us and how much we’re going to enjoy it. Thank you, Veteran United for being A1 service and caring about us and about our home that we are now moving into.
Great professional and outstanding performance from all involved! Highly recommended. Closed fast and affordable
I would highly recommend Veterans United for buying a home. I never thought that I would be able to get a home because people I know talked about how hard it was to purchase a home. From the first phone call to my loan officer to the closing on our home, everything just fell into place because of not just the expertise of my loan officer Fahad Abdul, but his friendly and cordial manner and interest in me as a person made the whole experience a very good one. I never thought that I would be able to own my own home but they made it possible. From finding the best way to get you in a house, to getting the right realtor for you, they are on point. We are celebrating Christmas in a house of our very own thanks to Veterans United!
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Great Service
From start to finish, Veterans United made our home-buying experience absolutely amazing! ⭐⭐⭐⭐⭐Kris, Josh, and their entire team were truly outstanding. As first-time buyers, we came in with a lot of questions, but they were always patient, supportive, and quick to explain every detail. Their communication was top-notch and they consistently went the extra mile to make sure we felt confident and excited throughout the process.Closing on our new home was such an incredible milestone, and Veterans United made it smooth, stress-free, and even fun! If you’re a Veteran looking to use your VA loan benefit, this is the team you want in your corner. We couldn’t be happier and would definitely recommend Kris, Josh, and Veterans United to anyone ready to make their homeownership dreams come true! 🇺🇸🏡✨
Justin and his team did an amazing job, making the home buying process as smooth as possible. They were responsive, knowledgeable, and professional. I would highly recommend them to my family and friends.
They were wonderful and a huge help from the very start to the very end. I have already recommended to our fellow navy friends.
Awesome experience I would recommend Veterans United to anyone who is looking for a home loan.
These guys made it easy, and super fast.
