Every step, wver newly added representative, every part of every process, was just an easy blessing after dealing with the chaos of the Military for 20 years.
I fully expected this program to be just like the Army: horrible and full of bad people, but I was wonderfully suprised.
Nothing was a hassle, nothing went wrong. Everyone explained everyrhing, and if i didn't understand they took the time to explain until I did. I cant think of a more wonderful group of people! I wish my whole Vet United team was here with me, so I could spend time with them.
I don't know how, but everyone on my team better get a raise, a bonus, some vacation time, or something that is deserving of such a great group of people. The whole team was great!
A special shout out to Drew Tee. From the start to the end, he was there for me and my family. However much he makes every year, triple it! Drew, if you get to see this review, I gotta thank you, man! I've never got to meet you in person, but you feel like a lifelong best friend, dude!
The whole team, thank you all!
Madi, Austin, Jesse, and even my realtor Leisa! (Leisa must be the best realtor on the planet!) A perfect team, no one better!
A huge thank you to Bill and Lani for their incredible support throughout my home-buying journey! I had so many questions, and they were always patient, responsive, and willing to help. No question was ever too big or too small. They made the entire process much less overwhelming, and I truly appreciated their guidance and reassurance every step of the way. I’m so grateful to have had them by my side and help me reach this exciting milestone. I highly recommend Veterans United!
Greg under estimated closing cost and monthly mortgage. I asked for a 15 & 30 year mortgage estimate. I received the 15 year but had to call for the 30 year. It took about 2 weeks after several calls.
Wasn’t happy
Staff is very efficient and helpful. Haleywas onto of the whole process and kept me informed.
Yes, I would definitely recommend the team I had to help me maneuverer through the homebuying process. If I had to do it over again, I would want the same team. And Jeremy, was phenomenal, kind, understanding and I felt so confident throughout each phase of the loan. I didn't know about VU, but from this point on I will recommend all I encounter who wants to buy a home to VU.
Let me first say that not everyone that I worked with made my experience terrible. Alissa DeHaven was excellent with her communication and listening to my concerns. The realtor Tamara Polisson did a great job. The loan officer Tony Meis and his assistant Marina Chiodini were horrible to work with. I would send an email and never get a response. Gmail would send me a message telling me that it’s been five days with no response. When my realtor told his how unsatisfactory I felt his professionalism was, he told her to have me put it in the review like he wasn’t worried about what would happen. I was sending documents requested to Marina via email and she told me to stop sending documents to her through the email. I didn’t know that I could use my account to send paperwork or that they kept posting things on my “to do” list. I think the lack of communication caused everything to be held up. My rate was 7.625%. After looking on the Veterans United website, I saw that my rate was quite high compared to others who had the same credit score. I thought using VU loan and realtor would give me a better rate. I didn’t understand why it was so much high and he didn’t answer that question and 5 days later Gmail asked if I wanted to send another email. In his email it seemed like he was discouraging from trying to get a lower rate and never told me anything positive about a higher rate or a lower rate. Basically everything that he told me no matter how many times I read it was foreign to me and when I asked him about it he never responded. I had to email Mrs. DeHaven just to get a response from him. Him and his partner were horrible. People who use Veterans United for the first time don’t know everything the need to do. Things need to be explained sometimes especially if your loans are different from traditional loans. It’s like they really didn’t care and I would bet you all that this is not the first complaint they have had about their communication skills. Neither one of them ever spoke to me over the phone that I can remember. At one point, I was so frustrated that I told Mrs. DeHaven that I didn’t want to speak to him over the phone because it took him 6 days to respond to my email and that was only because I reached out to Mrs. DeHaven. I think the only time I spoke to him was when I needed to get a credit card to boost my credit score. After it posted he was able to approve my loan and everything went down hill with him from there. When I saw how much my monthly payments were going to be, I reached out to him for a better understanding and of course he took his time responding. If I couldn’t find a document that needed to be reviewed, I’d ask him to resend it and it was like he gave attitude. You need to ask yourself why is the loan officer not making phone calls to make sure that we understand what the steps are. This whole experience was horrible and I would never recommend your company after dealing with your unprofessional loan officer. My reviews have had almost two million hits between many platforms. I’m posting my review on Google, Yelp, BBB and any other platforms that will bring attention to the horrible experience I had. If the loan officers are not held accountable by their bosses, then maybe the loss of potential customers would force you to take complaints seriously. He didn’t seem worried about my review at all.
I am so grateful to Ken Ordyk. He was a great lender. He was patient, and knowledgeable.
As much as I wanted to go with Navy Federal Credit Union for my mortgage, the constant communication and speed of responses from Veterans United gave me more confidence that they would be able to get my loan closed on time with little friction. A+
You all made the process very easy. Thank you very much for your time and effort that went in to make this happen!
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Logan Smith and Brian Nangle are exceptional. They followed up,called when promised and responded immedialtly.
I would highly recommend them to others.
VU app is excellent.
Communication was great. Always there to answer any questions I had and guide us every step of the way. Highly recommend!
Loan officer Shane and his team made my house dream so easy to accomplish.
Tyler was a very solid and informative agent.
Excellent customer service. Shane and Kami were great. Thank you.
Veterans United was an absolute pleasure to work with. They made the home buying process very smooth and were always there to answer my questions. I would highly recommend them!
