The underwriting process was frustrating. Specifically duplicated efforts to answer the same questions or provide documents they could have asked for initially. They appeared either new at the position or unprepared for what they needed. These delays ultimately resulted in us needing to move deadlines. It was also sometimes difficult for our realtor to in get in contact with VA United.
My family and I started our journey with veterans united in 2017 when we bought our first home. The customer service was beyond amazing making the next home purchase a no brainer on who to trust.
I want to thank Brenda Kelly for the help she gave us. She was so responsive to all the questions I asked, and in many cases proactive in letting us know what was coming next. She was friendly and fast and took great care of us. Thank you so much Brenda! I also thought the portal was great. It was easy to upload documentation and let us know what we needed to do.
Between Brett and Shan the mortgage process was pretty much seamless. I've bought 6 homes over the years and this was the easiest mortgage process I've ever had.....
As a first time home buyer, I went through a rollercoaster of emotions throughout this process. Lance Hopper and his team went out of their way to make sure I knew what to expect through the process. I even had a family emergency during this process that put things on pause. The first thing that Lance said to me was take care of family and we'll still be here. Throughout this process, I did not just feel like another number with Veterans United. As a Marine, I have always had a mentality of "get things done"....but with Veterans United, they made sure I was prepared for the whole process.
Pretty easy as far as home buying process can be compared to what I’ve heard from other lenders and other people thankful and grateful that it was done and easy
Communication was superb. If I got my paperwork submitted within 24 hours it was processed within 24 hours. If I had a question my phone call or email was returned on the same business day. I was not pushed to use VU's services if I found something else I preferred. Upon closing we received a care package from the team with personalized gifts that were very thoughtful with my children in mind.
The overall all experience was smooth. Jared Anderson, was such a huge help. He definitely made the loan process seamless and kept us in the loop with all updates. He did not hesitate to step in and help us out when needed.Abby was so pleasant to speak with. She went above and beyond for my family! She even threw in some items for my daughter in our gift basket. Abby is truly a blessing to Veterans United. Please keep her there and PROMOTE ABOVE PEERS!!
The team at Veterans United was absolutely incredible. They were so responsive and proactive, often answering my questions before I could ask them. I have found my team for any home buying in the future.
Extremely gratefull with all of there help my team made it very stress free to buy a house and gave alot of information along the way any questions I had they had answers very happy with this experience.
Home buying can be stressful especially when you’re juggling regular life with a bunch of kids. Understanding the lending process let alone a VA Loan was a lot of work (for me). Veterans United made the process simple and my loan officer, Rachel was outstanding! Made the process simple. Clearly communicated every step of the way. And fought for our best interests when the seller was committed to their own best interests. I’d recommend Rachel and Veterans United in a heartbeat.
This was the best way to buy a house! Every veteran should give these people first chance!
The V.U. team is professional, knowledgeable, and courteous. They help make your dream of home ownership a reality.
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Definitely had a difficult case and the team at Veteran’s United put together a great plan and walked me through every step of the purchase. Can’t thank them enough!
Wonderful job getting me into my home. I am excited about my new journey and am thankful I chose Veterans United.
IMHO, I would employ others to take advantage of this Company. I couldn't be more satisfied. It was like ordering a full meal from soup to nuts and walking away very satisfied. Thanks to all of you concerned.
Dennis Maxwell.
NA
17 days! We closed in 17 days! The team was quick and well informed. Can’t say enough good things. Best lender I’ve worked with by far.
Absolutely wonderful!!!!!!!!!
