Everything went super smoothly. They were always available to answer any questions I had and the customer service team is a 10/10. They really do care about what they do.
This mortgage company is very helpful and supportive since I bought my house from them way back 2017.
The service Veterans United provides makes the home buying process clear and reduces the stresses involved.
The steps that are necessary to accomplish are laid out and clear to the borrower.
Other services are offered, but never pushed. We took advantage of the homeowners insurance that was offered because the product was explained clearly and was actually at a better price than what I received while comparing quotes.
Everyone was professional and a pleasure to work!
Thank you to all that I worked with!
Great team worked tirelessly to get me approved as fast as possible!! Helped make a great memory!!
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KateYou and your team did great for our 2nd home with you! I'd love to talk about a potential IRRL at my new home at 9533 Monte Carlo Circle.
Everyone was responsive and kept me informed. All forms were easy to access.
My purchase felt genuine and they recommended the safest amount for me to not be house poor. I truly valued their services in the process
Working with Veterans United was an outstanding experience from start to finish. The entire team made what can often be a stressful and complicated process feel straightforward and manageable. As a veteran, it meant a lot to work with a company that truly understands the VA loan process and the unique needs of those who have served.Communication was excellent throughout the entire process. Any questions I had were answered quickly, and they made sure I always knew what the next step was. Their professionalism, attention to detail, and dedication to helping veterans succeed in homeownership really stood out.I would absolutely recommend Veterans United to any veteran or service member looking to purchase a home. They genuinely care about the people they serve and go above and beyond to make the experience smooth and successful.
Things were going great up until we approached the finish line. I was expecting my final CD 3 business days before closing and hadn't seen it yet so two business days before closing I texted my team and they said not to worry as our closing wasn't until 3 days after what was actually scheduled. I was not given the final approved CD until just over 12 hours before my scheduled closing time. It felt like if I hadn't reached out, I would have just been out of luck and had to reschedule my closing and all utility installations. It was explained to me that the loan officer had simply looked at the wrong account as we shared a last name with someone else who was closing soon, so they provided that date, but if that were the case, shouldn't we have received our final CD on time? Luckily it worked out and all the numbers were correct, but this still introduced tons of stress to my home buying experience. Maybe it was a fluke, but I expected better attention to detail, given how well they had provided service up to this point. Very disappointed to have to write this review.
Ryan Sherman and his team are easy to work with. They keep you updated through the whole process and take the time to answer any question you may have.
Sam and Courtney were there the whole way even when I got grumpy at times because the process get mind boggling every now and then. They went above and beyond to keep me happy and optimistic that things would be fine. I will without a doubt recommend VU to friends and family
They made the process super easy. And was with me every step of the way.
I am very Lucky to have Kennedy Kugle to be my Loan Officer because he is very Excellent in doing Everything from Start to Closing. He will make everything looks Easy and most of the Process is Completed by Him and His Team. All you have todo is just Verify and Sign. No Regret at all...Thank you Team Kugle...
Working with Zack and his team was a blessing. This whole process was as smooth as could be. We couldn't be more pleased.
The purchase of my new home was absolutely seamless. Andy and Justin along with their team made us feel like part of the family, and did an exceptional job with all the processes and details. This is my second time to use Veterans United, and honestly I cannot say enough about their great service, attention to detail and expertise. Bravo!!
We had a great experience the first time and our refinance was just as great. We are sticking with the best!
