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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
476,954 reviews
961 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 476,954 unfiltered reviews

Starting on Page 4 of 15,899. Return to Page 1

5 out of 5 Stars
headshot image of Katie Rose

Loan Officer: Katie Rose

NMLS# 860643

5 out of 5 Stars
headshot image of Jake McKay

Loan Officer: Jake McKay

NMLS# 2736912

5 out of 5 Stars

Zach and Levi did an amazing job, they helped me get through the process. Great communication, fast results. I had a complicated purchase contract and Zach's team made it a very easy process.

headshot image of Zachary Diggs

Loan Officer: Zachary Diggs

NMLS# 2301706

5 out of 5 Stars
headshot image of Camron Hermann

Loan Officer: Camron Hermann

NMLS# 1247956

5 out of 5 Stars
headshot image of Ryan Chinnis

Loan Officer Team Lead: Ryan Chinnis

NMLS# 2033787

5 out of 5 Stars
Photo submission from Reginald B.

The entire staff is amazing my entire process was seemless and stress free

headshot image of Kris Ball

Loan Officer: Kris Ball

NMLS# 1373481

5 out of 5 Stars
headshot image of Garet Barry

Loan Officer: Garet Barry

NMLS# 1409472

5 out of 5 Stars

Second time working with Kim and her team. As always a pleasure and smooth process. Would recommend 120%

headshot image of Kim Ahrens

Loan Officer: Kim Ahrens

NMLS# 1734070

5 out of 5 Stars

So far everything is going great, i have no problems which makes life easy. Thank you Veteran United.
Nelson

headshot image of Sydney McFall

Loan Officer: Sydney McFall

NMLS# 1113548

5 out of 5 Stars

The entire process from start to finish was fantastic. This is not my first home loan but this was my first time working with Veterans United. They are by far better than any other company that I have worked with in the mortgage industry and comparing my experiences to civilian counterparts it appears that Veterans United blows civilian mortgages straight out of the water. The entire process was simple and straightforward. There were multiple people involved that helped with any questions and concerns I had. The online document submission system is a breeze to navigate. Heck, I was able to close on my mortgage in less than 30 days. This level of service, reliability, and overall performance is basically unheard of in the industry.

headshot image of Stephen Scott

Loan Officer: Stephen Scott

NMLS# 2061823

5 out of 5 Stars
headshot image of Jason Bals

Loan Officer Team Lead: Jason Bals

NMLS# 1599125

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5 out of 5 Stars
headshot image of Kris Carmichael

Loan Officer: Kris Carmichael

NMLS# 966989

5 out of 5 Stars

⭐⭐⭐⭐⭐More Than a Home Loan — They Helped Me Build a FutureThere are some experiences in life that you never forget, and my journey to becoming a homeowner is definitely one of them.Buying a home is not just about signing papers, getting approved for a loan, or receiving the keys. For me, it represented hard work, sacrifice, perseverance, and finally having a place I could call home. And I can honestly say that having Veterans United beside me made that journey something I will always remember.From the very beginning, Emily H. was the first person I had the opportunity to work with. She helped me feel like I wasn’t walking into this process alone. That first interaction meant more than she probably realized because it gave me confidence that I had a team in my corner.Then came Shawn, my Loan Officer, who was absolutely incredible. Shawn wasn’t just someone handling my loan — he was someone who took the time to explain things, answer my questions, work through challenges, and keep me moving forward when the process became overwhelming. His patience, knowledge, and dedication meant a lot to me.I also want to give a special THANK YOU to Jaclyn, my Loan Coordinator. She was phenomenal. There were so many documents, requirements, questions, and moving pieces throughout this process, and Jaclyn helped keep everything organized and on track. She was there when I needed answers and helped make a complicated process feel manageable.And Cassie T., my Home Coordinator, deserves recognition as well. Her support and communication were another important part of getting me to the finish line.There were several other members of the Veterans United family who helped me throughout this journey whose names I unfortunately can’t remember, but I want every one of them to know something:You mattered. Your work mattered. And you were part of helping change someone’s life.There were moments when this process felt stressful. There were times when I had questions, concerns, paperwork, conditions, and obstacles that made me wonder how everything was going to come together.But somehow, every time, there was someone on the Veterans United team willing to help me find the next step.That’s what I’ll remember most.I never felt like I was just another loan number.I felt like a person.I felt like my team genuinely cared about getting me to the finish line.And then came the moment that made everything worth it — getting the keys to my home. 🏡That moment carried a lot of emotion because I knew what it took to get there. The late nights. The hard work. The uncertainty. The paperwork. The waiting. The questions. The sacrifices.And then suddenly, I was standing there knowing:“This is mine. I did it.”Veterans United didn’t just help me obtain a mortgage.They helped me reach a milestone that will impact my life and my family’s future for years to come.To Emily, Shawn, Jaclyn, Cassie, and everyone else at Veterans United who played a part in my journey:From the bottom of my heart, THANK YOU. 🇺🇸You may work with hundreds or thousands of veterans and homebuyers, but please know that for the person on the other side of that phone call, email, or document, this isn’t just another transaction.It’s their life.
It’s their family.
It’s their future.
It’s their dream.You helped make my dream of homeownership a reality, and I will always be grateful for that.Veterans United — thank you for helping me turn a dream into an address I can finally call HOME. 🇺🇸🏡❤️Five stars doesn’t come close to expressing how grateful I am.

headshot image of Shawn Shackelford

Loan Officer: Shawn Shackelford

NMLS# 1481753

5 out of 5 Stars

Couldn't have been a better experience. The entire team really stepped up and went above and beyond when needed.

headshot image of Charles Dittbrenner

Loan Officer : Charles Dittbrenner

NMLS# 2120950

5 out of 5 Stars
headshot image of Tim Spears

Branch Manager: Tim Spears

NMLS# 1191068

5 out of 5 Stars
headshot image of Jon Ouk

Loan Officer: Jon Ouk

NMLS# 1723683

5 out of 5 Stars
Photo submission from Albert R.

When I decided to use my VA Loan, Scott Beasley was the representative who was assigned to me; he is great. From applying for the loan to closing, everything was so easy and flawless. If you called with a question he would return your call. He and his whole team are true professionals.

headshot image of Scott Beasley

Loan Officer: Scott Beasley

NMLS# 1249858

5 out of 5 Stars
headshot image of Nick Intrieri

Loan Officer: Nick Intrieri

NMLS# 1524889

5 out of 5 Stars
headshot image of Matt Torres

Loan Officer: Matt Torres

NMLS# 1094594

5 out of 5 Stars

It was easy to understand what documents to obtain. The to do portal was a fantastic way to keep us moving forward and the entire process was super fast from beginning to closing.
Thank you so much!

headshot image of Jake Force

Loan Officer Team Lead: Jake Force

NMLS# 1040763

5 out of 5 Stars
headshot image of Thomas Champion

Loan Officer Team Lead: Thomas Champion

NMLS# 1102159

4 out of 5 Stars

It went good a few bumps in the road but not too bad

headshot image of Stacy Sumpter

Loan Officer: Stacy Sumpter

NMLS# 865042

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Experience first-hand why 380,877 homeowners give us a perfect score!

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5 out of 5 Stars

Maggie and team were very pleasant to work with!

headshot image of Maggie Schuh

Loan Officer: Maggie Schuh

NMLS# 1873211

5 out of 5 Stars

Dane is fantastic! Explained everything and was always available! The best

headshot image of Dane Frazier

Loan Officer: Dane Frazier

NMLS# 1779989

5 out of 5 Stars
headshot image of Tyler Stump

Loan Officer: Tyler Stump

NMLS# 2734910

5 out of 5 Stars
headshot image of Darin Jobe

Loan Officer: Darin Jobe

NMLS# 1245880

4 out of 5 Stars
headshot image of Rick Bridgman

Loan Officer Team Lead: Rick Bridgman

NMLS# 98981

5 out of 5 Stars
Photo submission from Dwayne B.

Jon, Jason, Kyle and the entire team were incredibly helpful from start to finish. They made the process so straight forward and helped me throughout the journey from getting pre-approved for my home loan to supporting me to the closing day finish line!I got a very competitive interest rate that really helped me stay on budget, I cannot recommend Veterans United enough!

headshot image of Jon McCarty

Loan Officer: Jon McCarty

NMLS# 35060

5 out of 5 Stars

Emmy and everyone else i spoke to were quick efficient and helpful with everything i needed. I never had to wait more than an hour for a text or email response at any point.

headshot image of Emmy Curry

Loan Officer Team Lead: Emmy Curry

NMLS# 2341610

5 out of 5 Stars

They made this process painless and smooth!

headshot image of Matt Landis

Loan Officer Team Lead: Matt Landis

NMLS# 910611

3.5 out of 5 Stars
headshot image of Cody Smith

Loan Officer: Cody Smith

NMLS# 1074565

5 out of 5 Stars
headshot image of Alex Brayfield

Loan Officer: Alex Brayfield

NMLS# 2682627

5 out of 5 Stars
headshot image of Craig Dobson

Loan Officer: Craig Dobson

NMLS# 2734302

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