Icannot say enough amazing things about Veterans United—they truly changed my life.
From my very first conversation, their team took the time to thoroughly review my finances and clearly explain every step of the homebuying process. There was never a moment where I felt confused or unsupported. I also completed their education course and regularly watch their YouTube content, which helped me feel informed and empowered throughout this journey.
What really made the experience exceptional was the team I worked with. My loan officer, Carma Bittle, loan coordinator Shannon Brown, and concierge Shawna Woofter actually the entire team was absolutely phenomenal. They answered every single question—no matter how small, repetitive, or anxiety-driven. They were patient, responsive, and genuinely cared about making sure I felt confident every step of the way.
Buying a home can be overwhelming, but they made it feel manageable and even exciting. When I received the “clear to close,” I was overwhelmed with emotion—I wanted to scream, but since I was at work, I cried instead. That moment meant everything to me.
If you are a veteran considering homeownership, I highly recommend Veterans United. Their professionalism, education, and genuine care set them apart. This was more than just a transaction—it was a life-changing experience.
Veterans united takes care of you from start to finish! They're easy to reach, knowledgeable, and understanding of every situation. Nick helped us with two loans and I couldn't imagine working with anyone else.
They made it super easy and fast. Anything I needed or had question on they made sure I had it and understood
Travis and his team were amazing from start to finish! — flexible and adaptable, and able to meet my needs.
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Amazing service, professional, understanding and if I could give greater than a '10' I would!
The whole team at VU were very professional and helpful! This was the third mortgage that I worked with VU! Great job!
Thank you!
JOSH HELPED ME WITH THIS AND I AM VERY GRATEFUL FOR EVERYTHING HE DID AND ANSWERED ALL OF MY QUESTIONS DURING THE WHOLE TIME ! THANK YOU 😊
It was quick and easy and everyone was so friendly
He was very helpful as was all the team there
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Experience first-hand why 375,400 homeowners give us a perfect score!
The team made everything really easy!!! The to do list put everything in order and gave me clear instructions on what was needed.
Their processing is organized and easy. I asked for, and got, EXCELLENT terms that fit exactly what I was trying to do; Jeff understood that it wasn't JUST about the mortgage rate.
They assisted in every aspect of
Everybody was very courteous explained it all the way through and helped whenever you needed it Thank You Very Much
I was very impressed with the Team at Veterans United keeping use informed and up to date with entire process, and walking use through all the Documents to get everything done in a timely manner. I would Strongly Recommend a Veteran to use Veterans United for there Home Loan, the Teams there are Incredible.
My refinance experience was extremely frustrating. The biggest issue was the lack of clear communication throughout the process. I was constantly receiving new requests for documents, with no proper explanation of why they were needed or how they affected the process.The process felt like an endless list of requirements without transparency or guidance. What was initially presented to me as the expected closing cost kept increasing, and by the end, the cash needed at closing had grown by approximately $3,000 compared to the original estimate.I understand that refinancing can require documentation and adjustments, but better communication, transparency, and proactive updates would have made the experience much less stressful. Unfortunately, the lack of clarity and the unexpected increase in costs left me disappointed with the overall service.
Emmett and Landon were the greatest to work with. I felt as if we became family for 7 months. I thought our house was beyond fixing but Emmett made the process very easy and talk me through a lot of tough days. Emmett and Landon saved our lives and I will never forget it. Veterans united made the process of refinancing a breeze and everyone in the process was very nice and helpful. Everyone got back to us in a timely matter. I can’t thank everyone of you enough.
Ashley was the greatest she moves fast answer all the questions that I had
The process was pretty simple at the start. Apply for a loan, get pre-approved, find your home, and complete the tasks in your VU app. Where it gets complicated is underwriting, finances, appraisals, and paperwork processing. There is a lot of uploading documents and filling out paperwork as expected. Every application is different of course but my experience was good overall with some absurd hiccups. The longest part of my process was the appraisal which I thought was funny and frustrating. After reaching out to my loan officer and contacting the VA about the appraisal everything went smoothly. Expect to answer lots of phone calls, but leave lots of voicemails and emails. While it is annoying, they will get back to you as soon as they can. Overall, it wasn’t amazing but it was a good experience.
I wish the process was a little more smoother. Particularly the to-do checklist, on countless times I completed my tasks to find new tasks afterwards. If all tasks, regardless if it is relevant or not the applicant, were to be placed up front for the applicant to complete. Instead of waiting to be told what was next, I think this would speed the process up a little. Tasks that do not pertain to the applicant could be marked Not Applicable.
