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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
458,761 reviews
761 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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Caring Easy Supportive Linda J., Marines
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Trustworthy Knowledgeable Streamlined Dan S., Air Force
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Clear Responsive Experts Tony D., Army
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Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 458,761 unfiltered reviews

Starting on Page 4 of 15,293. Return to Page 1

5 out of 5 Stars
headshot image of Jeff Gordon

Loan Officer: Jeff Gordon

NMLS# 202235

4 out of 5 Stars
headshot image of Jamie Hughes

Loan Officer: Jamie Hughes

NMLS# 1781663

5 out of 5 Stars

I am a veteran who was in need of a home for my family; I didn't know about Veterans United and was turned down by my first lender; I was not sure why; my credit was good; my realtor said to try Veterans United and that's exactly what I did. I was fortunate enough to speak to Kayla, and from the time I spoke to Kayla and her team, everything fell (easily) in place for me! I now recommend Kayla, at Veterans United to every service member that I meet!

headshot image of Kayla Stiers

Loan Officer: Kayla Stiers

NMLS# 1548073

5 out of 5 Stars

It was a long road due to many unforeseen obstacles...but Veterans United was patient and supportive throughout the process. Alex Herbel and his team were excellent to work with!

headshot image of Alex Herbel

Loan Officer: Alex Herbel

NMLS# 182159

5 out of 5 Stars
headshot image of Stephen Coloni

Loan Officer: Stephen Coloni

NMLS# 2104813

5 out of 5 Stars
Photo submission from Eric M.

Thank you for making our dream of homeownership a reality! Words can not express how grateful my wife and I feel. The entire team is awesome! We are forever grateful for the love and hard work you put into making our dream of having a home come true! We pray God’s blessings upon you all!!! Love you!

headshot image of Benjamin Long

Senior Loan Officer: Benjamin Long

NMLS# 1099960

5 out of 5 Stars

All of the representatives that assisted us during this process were excellent. Always maintained great communication and answered all of our questions.

headshot image of Brandon Sterr

Loan Officer: Brandon Sterr

NMLS# 2069970

5 out of 5 Stars
headshot image of Andrew Zynda

Loan Officer: Andrew Zynda

NMLS# 2115772

5 out of 5 Stars
headshot image of Shane Lamberson

Loan Officer: Shane Lamberson

NMLS# 2472373

5 out of 5 Stars
headshot image of Kody Gilbow

Loan Officer: Kody Gilbow

NMLS# 192566

5 out of 5 Stars

Justin and the entire team were incredibly helpful throughout our home buying process, from pre‑approval all the way through post‑closing. They made everything seamless and easy and were always available to answer questions. Thank you to Veterans United for making our home‑buying experience outstanding!

headshot image of Justin Darr

Loan Officer: Justin Darr

NMLS# 526292

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4 out of 5 Stars
headshot image of Jake Ferguson

Senior Loan Officer: Jake Ferguson

NMLS# 1993204

5 out of 5 Stars
headshot image of Tommy Heller

Loan Officer: Tommy Heller

NMLS# 2053002

5 out of 5 Stars

I had a great experience working with Veterans United Home Loans from start to finish. Their team was responsive, knowledgeable, and made what can be a complicated process feel straightforward and manageable.What stood out most was how they handled my timeline. I initially reached out but decided not to move forward right away, and instead of constant follow-ups, they checked in periodically without any pressure. When I was ready, they picked right back up and made the process seamless.As a veteran, I also appreciated how well they understood and explained the VA loan process, making sure I had access to all the benefits and information available to me.Their online portal for document submission was incredibly user-friendly and organized—it made everything so simple that I almost felt like I was missing something.Overall, they made the experience smooth, efficient, and low-stress. I would absolutely recommend them to other veterans looking to buy a home.

headshot image of Jacob Halls

Loan Officer: Jacob Halls

NMLS# 1951483

5 out of 5 Stars

Great service, as a new home buyer they really helped me through the process. They answered so many of my questions and were very responsive.

headshot image of Stephanie Buckridge

Loan Officer: Stephanie Buckridge

NMLS# 1035470

5 out of 5 Stars

Ryan Sherman and his team are fabulous! This is my second loan and the whole process was seamless! I have thoroughly enjoyed working with everyone!

headshot image of Ryan Sherman

Loan Officer: Ryan Sherman

NMLS# 1122103

5 out of 5 Stars
Photo submission from Travis S.

I want to share how positive my overall experience has been with Veterans United.From the very beginning, the process was streamlined and well-organized. After my initial contact, I was reached out to promptly and clearly informed about what to expect moving forward. There were no surprises, no unexpected requirements, and no last-minute changes, which I truly appreciated. Everything was communicated upfront and handled exactly as described.One thing that stood out to me throughout this process was the human element. In a time when so much is automated and driven by systems, AI, and technology, Veterans United managed to balance efficiency with genuine personal connection. At no point did the experience feel cold, detached, or mechanical. I always felt like I was working with real people who cared about the outcome, and that made a meaningful difference to me.I also want to highlight how well the entire team worked together. I did my best to stay responsive and do my part to avoid delays, and the same effort was reflected by everyone involved. The process moved smoothly from start to finish, and that success was largely due to the teamwork and communication throughout. It’s rare for something this significant to come together so seamlessly, and I’m very thankful for that.I was able to find exactly what I was looking for, well under the budget I had in mind, and the financing process was handled without any issues. That’s exactly how this process should work, and Veterans United delivered on that expectation.Having bought and sold three properties, this will be my final home purchase, and I couldn’t be more satisfied with how it was handled. I’m genuinely happy, excited, and grateful to be a customer. I feel well taken care of, confident in the process, and truly in good hands moving forward.Thank you for making this experience such a positive one.Thank you and you're tire team for the Home Warming Gift as well! I am still sorting through it!

headshot image of Katie Rose

Loan Officer: Katie Rose

NMLS# 860643

5 out of 5 Stars
headshot image of Justin Darr

Loan Officer: Justin Darr

NMLS# 526292

5 out of 5 Stars
headshot image of John Parker

Loan Officer: John Parker

NMLS# 996540

4.5 out of 5 Stars
headshot image of Randy Nivens

Loan Officer: Randy Nivens

NMLS# 2619117

5 out of 5 Stars
headshot image of Austin Kammerich

Loan Officer: Austin Kammerich

NMLS# 1464578

5 out of 5 Stars

My Team at Veterans United Wesley, Kristine, Wade, and Phoebe all were very professional, helpful and courteous. My Team is awesome and I recommend them anytime to anybody.

headshot image of Wesley Earl

Loan Officer: Wesley Earl

NMLS# 1631182

5 out of 5 Stars
headshot image of Blake Thompson

Loan Officer: Blake Thompson

NMLS# 2345679

4 out of 5 Stars

Just make sure to verify ALL communications with the primary lender.

headshot image of John Mitchell

Loan Officer: John Mitchell

NMLS# 1116244

4.5 out of 5 Stars
headshot image of Steve Schuh

Loan Officer: Steve Schuh

NMLS# 1638494

1.5 out of 5 Stars

So working with Veterans United(VU) during the home buying wasn't bad, they were attentive and got the job done. I went with VU mainly because they serve veterans and "claim" they will remain with you. They sold my loan the Planet Home Lending immediately with the statement below."Will anything change about my loan if it’s transferred?
The only change you’ll notice is where payments are going. Your terms will remain the same, and your team is always here for you regardless of who handles your loan"
I refinanced with Planet recently and just closed with a lower rate and monthlypayment.
My 1st payment was due April 1st. Before the 1st payment was even due I got an escrow shortage notice. I was told my paymet was increasing $195/ month. I asked, how could this be? I JUST closed like a month ago. Now my payment is HIGHER than it was with the original loan. Planet Home cannot explain it to me. I contacted my "Team" over at VU on 2 occasions and have been ghosted. I would not recommend. This is why I hold off on surveys until I see the entire picture.

headshot image of Kyle Gardner

Loan Officer: Kyle Gardner

NMLS# 1203784

5 out of 5 Stars

The entire process went without a hitch, Veterans United was always there to assist and respond timely to any of my questions or concerns. The team I worked with was amazing!!!

headshot image of Charlie Holsten

Loan Officer: Charlie Holsten

NMLS# 1721617

5 out of 5 Stars
Photo submission from Steven C.

First time home buyer here. It could not have gone better as far as I'm concerned. Everyone was great.

headshot image of Emmett Rogers

Loan Officer: Emmett Rogers

NMLS# 2017171

5 out of 5 Stars

Would Highly recommend VU to all Veterans really smooth process

headshot image of Dan Hopkins

Loan Officer: Dan Hopkins

NMLS# 1525090

5 out of 5 Stars
headshot image of Jake Hanson

Loan Officer: Jake Hanson

NMLS# 1068724

5 out of 5 Stars
headshot image of Tyler Salter

Loan Officer: Tyler Salter

NMLS# 1731461

5 out of 5 Stars

Working with Billy throughout our home buying process was an incredible experience. From the very beginning, he was professional, responsive, and extremely knowledgeable. He took the time to walk us through every step, making sure we fully understood our options and felt confident in our decisions.What really stood out was how communicative and reliable he was. No matter how many questions we had, Billy always got back to us quickly and made sure we felt supported the entire time. He kept everything moving smoothly and helped take a lot of the stress out of the process.Billy’s attention to detail and dedication to getting us the best possible outcome did not go unnoticed. We truly felt like he had our best interests in mind every step of the way.We’re so grateful for his help in getting us into our new home and would highly recommend Billy to anyone looking for a trustworthy and hardworking lender!

headshot image of Billy Jones

Loan Officer: Billy Jones

NMLS# 1599020

5 out of 5 Stars
headshot image of Stefanie Snow

Loan Officer: Stefanie Snow

NMLS# 1116265

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