I selected Veterans United because of their reputation for serving veterans, but unfortunately my experience fell far below expectations.My mortgage process lasted 68 days and was plagued by poor communication, missed deadlines, and repeated requests for documentation that could and should have been requested much earlier in the process. Critical items were routinely brought up at the last minute, creating unnecessary stress and placing my closing at risk.What concerns me most is that personal information was disclosed through email communications to individuals who had no legitimate need to receive that information. This raised serious concerns about privacy, professionalism, and the handling of sensitive customer information.I was also provided information regarding rates that later proved to be inaccurate, leaving me feeling misled during one of the most significant financial transactions of my life. Throughout the process, communication was inconsistent, responses were delayed, and I frequently found myself chasing updates rather than receiving proactive communication from my loan team.The delays ultimately caused me financial harm. Because Veterans United failed to meet agreed-upon timelines, I was forced to spend over $1,000 in rent on the very home I was purchasing while waiting for the loan process to be completed. These costs would not have been incurred had the loan been processed within the originally communicated timeframe.I understand that mortgage transactions can be complex and that unforeseen issues can arise. However, the problems I encountered were not isolated incidents. They reflected a pattern of poor planning, inadequate communication, lack of urgency, and a failure to properly manage the loan process from start to finish.While I did ultimately close on my home, the experience was far more difficult, costly, and frustrating than it should have been. Veterans deserve better communication, better accountability, and greater respect for their time, finances, and personal information than what I experienced during this process.Based on my experience, I cannot recommend Veterans United.
I would highly recommend VA Home Loans to purchase your new home. The service was excellent with positive support with all my loan officers.
Thank you to Bill and his team for helping us with our first home!! Their constant communication and effort really helped us feel at ease during the whole process!!
I had an amazing experience with the Veterans United team…at first I wasn’t even sure if I was going to be able to get a house but they helped me pick up my credit score right to closing…It’s a scary process but they made me feel more at ease through the process. I appreciate all you have done for me…thank you so much for all your help in making my experience easy….
Tim Spears and his team at VU did an awesome job! I was apprehensive going into buying a house for a cross country military move, but he made it way easier than I ever thought it could be and completely painless. From start to finish great communication and I didn't have to stress about any of the details which him and his team took care of. Especially if you are in the military and moving to the Fort Stewart area I definitely recommend him!
very polite and professional
The team that worked with me was excellent. I worked with Amy Childress the most .She was knowledgeable about the process was patient and helped ne find the house that was right for me. I would definitely recommend veterans to call veterans united.
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From start to finish your team has been amazing. Absolutely first class all the way.
Very timely and efficient. Lots of communication and always checking to make sure they have done all they can to help make the process a bit easier.
Derek k , Anna J & Amy (my concierge) were WE’RE ABSOLUTELY FANTASTIC AND PROFESSIONAL AND COMMUNICATE THROUGHOUT THE WHOLE ENTIRE PROCESS !! Of ME AND MY WIFE’S DREAM Home. I would highly recommend any Veteran of the Armed Forces to do business with Veterans United. Thank you to all the Team & and representatives of veterans United. God is extremely good and grateful.!
Alice was an amazing loan officer. She was always letting me know she was available especially on weekends. She has a lot of knowledge and will be blunt if you ask for her advice which I really love.
Working with Blake and Michael made my process so much easier! They communicated well with me, and made sure I was updated through every obstacle! Thank you both so much!
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Only concern is that some of the requested docs didn't have the ability to connect a document to. Also, it did take a little longer to review the docs than other experiences I've had. Otherwise great.
Purchasing my home with Veterans United was a huge milestone for me, and I’m incredibly grateful for the team that helped guide me through the process. Buying a home can be stressful at times, but my team consistently worked hard to keep everything moving and to make sure I understood each step along the way.I especially want to recognize Andy Harris, Shawna, Hannah, and Christie for their dedication and professionalism. Andy was always responsive and supportive, making sure my questions were answered day or night and helping me stay on track throughout the loan process. Shawna and Hannah were extremely helpful and organized, making the document process smooth and keeping me informed of what was needed. Christie worked diligently behind the scenes to ensure everything met underwriting requirements. Andy made sure that we reached the finish line.What meant the most to me was knowing I had a team advocating for me and working hard to make my homeownership goal a reality. I was not just a number. As a veteran, it’s reassuring to work with people who understand the VA loan process and truly care about helping veterans succeed.I’m proud to say I’m now a homeowner, and I appreciate the effort and commitment my Veterans United team put into making that happen. I would absolutely recommend Veterans United to other veterans looking to buy a home.
Choosing Veterans United was a good choice. They took care of me from the start. The biggest help was they worked for me and tailored the loan process to work for my needs. They were always available if I had any questions, which were not that many because they always made sure i was up to date. They paired me with a realtor that looked out for me as well. Thanks to my team Katelynn, Michael, Melissa, Nicole, Lynn and all the others who worked behind the scenes for all the hard work from start to finish for us going from looking for a home to becoming homeowners. I will definitely recommend Veterans United to others.
Jake was phenomenal and has made this home buying process easier. We love Jake and would highly recommend Veterans United
