Veterans united contacted me within a couple of hours of me filling out their online form. Communication was amazing. I never felt like I had to ask for anything. They were always on top of everything.
Sam, Jasean, CJ, Chloe, and Cooper were all a pleasure to work with. They walked me through every part of the process and were always available when I reached out. I honestly couldn't have asked for a better team!
They are easy to work with. Always there to answer questions about difficult decisions. This is our second goal around with him and I cannot speak highly enough for everyone that we worked with. Thank you.
Yes, I would definitely recommend the team I had to help me maneuverer through the homebuying process. If I had to do it over again, I would want the same team. And Jeremy, was phenomenal, kind, understanding and I felt so confident throughout each phase of the loan. I didn't know about VU, but from this point on I will recommend all I encounter who wants to buy a home to VU.
Tory T. was phenomenal! From the time I started this journey 11 months ago, Tory provided unmatched support, expertise, and dedication. Navigating the home-buying process can be overwhelming, but Tory made everything seamless, answering every question and keeping me on track every step of the way. Veterans United truly sets the standard for customer service, and working with Tory made this entire experience exceptional. Thank you for helping me cross the finish line!
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I will recommend it to others but please be more specific when doing a closing
I liked working with Josie and Kat very much, everything went very smooth because of them. They definitely look out for their client and want the best for them.
Emily, Zachary, and Daniel have been phenomenal to work with!
Team was amazing responded quickly and professional
As much as I wanted to go with Navy Federal Credit Union for my mortgage, the constant communication and speed of responses from Veterans United gave me more confidence that they would be able to get my loan closed on time with little friction. A+
You don't want my review trust me! l did send an email to customer support to the make them aware of all the closing mistakes that were made. Next step is a media blitz to reach out to as many people as I can to not choose Veteran United as their mortgage company.
Actually looked at what I had for bills and come up with the best solution.
Overall the experience was great, the appraiser they sent did a terrible apprasial and compared our custom built home to a cookie cutter home in a subdivison nearby. Make sure you fully get on the same page with the appraiser before they send in paperwork because there is no changing it in a realistic time frame and more than likely not changing it... cost and apprasial was over $100k difference and the comparable was nothing to compare to. So very disappointed on that.
Steve Rose at Veterans United was a pleasure to work with. Very straightforward and made the entire process easy for me. Will have my business again when it's time to refinance.
Communication was great. Always there to answer any questions I had and guide us every step of the way. Highly recommend!
Overall the process to get started was great. However, once the approval process had started, it felt very rushed. I remember asking a few times about the reimbursement methods and getting different answers, or asking if lower the loan amount and take less out. I got the impression that it was too much paperwork so it got shoved along to the next stage.
Thank you VU team! The process has a few hiccups but they were fantastic at resolving and making themselves available for me when ever I needed them as well as being patient with my baby questions, delays, and concerns.
None of the horror stories about going through purchasing a home that I always heard about growing up can be lent any credence from me. Veterans United took care of all the heavy lifting, kept things on track, constantly reached out to ensure I was on task and informed, and when a hiccup arose they jumped in and smoothed things over quickly. Couldn’t be happier with my experience.
