You all provide excellent services. Very professional and friendly and helpful. Thanks a million
Holly was amazing and her communication was outstanding, keeping me updated the whole way through
they went above board to make us happy
Yes, I would definitely recommend the team I had to help me maneuverer through the homebuying process. If I had to do it over again, I would want the same team. And Jeremy, was phenomenal, kind, understanding and I felt so confident throughout each phase of the loan. I didn't know about VU, but from this point on I will recommend all I encounter who wants to buy a home to VU.
Thanks to Scott his team, Atara, Jeffrey and Chase. Thank you for all you did for me and helping me find my perfect home. I’m so happy to know that I have my own home now. Thank you for staying by me and guide me through each and every step and being there and supporting me through all of this, I think you all from the bottom of my heart I would recommend y’all to everyone and anyone thank you God bless Carolyn Hill
Brittany was a wonderful and genuine person to work with, and her team was great and informative throughout the home-buying process. They are good at their specialty, service-oriented, and knowledgeable. Special shout-out to Nacim, my VU-provided concierge! She was always a positive and upbeat person! She knew when I needed a check-in and when to help by taking something small off my plate. I would highly recommend Veterans United to anyone buying a home.
I had a great experience. The team answered my every question and were absolutely easy to work with. I would use them over and over again.Best experience ever, especially for a first time home owners experience.Would recommend.
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Lisa Durand was professional, knowledgeable, responsive, and made the entire mortgage process smooth and stress-free. She was always available to answer questions and went above and beyond to ensure everything was handled promptly and efficiently. I highly highly recommend Veterans United and Lisa Durand.
The team was professional, supportive, and answered questions throughout the process. I would highly recommend them.
Amanda and Alyssa provided a great experience. It was simple, they water patient and explained everything very well.
As much as I wanted to go with Navy Federal Credit Union for my mortgage, the constant communication and speed of responses from Veterans United gave me more confidence that they would be able to get my loan closed on time with little friction. A+
Kim and Jake were very easy to work with and quite professional.
The whole team that helped us during our buying process was amazing. This is my second time using them to buy a property and I have to say the people truly care about the process and make it as easy as possible.
The team I worked with kept in constant contact advising me on what was to come in each step of the purchasing process. They advised me of what I needed to do and what they would do. This made things so smooth for me.
Blake was present thru every step of the house buying process.
Response from Veterans United
Hi Linda,
I appreciate you taking the time to share your feedback. I'm glad to hear Blake was there to support you throughout the homebuying process, but I noticed your rating suggests there may have been parts of your experience that fell short of expectations. I'd welcome the opportunity to learn more about your concerns. Please feel free to reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Communication was great. Always there to answer any questions I had and guide us every step of the way. Highly recommend!
Zach is the best. Knowledgeable, patient, intelligent and, I feel, honest. He explained everything. Some things over and over. I enjoyed just talking with him and normal things like our dogs, families and life in general. He is so helpful during all the stress of buying a home while we are across the country from that home.
Bryant Chambly, and his team really worked hard to make things work by guiding us in every step of this process. We really felt more comfortable sharing our information, it’s easy when you have someone who can be trusted and understanding. They went above and beyond to make sure we were taking care of. Thank you so much for everything you did to make this happen. Bryant is an exceptionally professional and knowledgeable Loan Officer, with the best customer service skills, he is for sure all about giving the best service possible.
