The process in the beginning was smooth and streamlined. Everyone was helpful and easy to talk to. The closing process, however, had some issues. I had to reach out multiple times with the same questions and double check the answers I was given. My closing numbers were wrong after having said multiple times that I wanted to put money down up front. This caused frustration on both the buyer and selling side. Everyone worked hard to correct the issues but it was not ideal and now requires more paperwork on the backside. Somehow communication broke down on multiple sides at multiple points in the closing portion.
Great team that made home buying hassle free and went above and beyond to help wherever and did great on explaining and walking through the home buying process. 11/10 recommend VU
Andy was excellent, he answered my questions promptly and guided me through the entire loan process.
I worked with Veterans United on getting my first home loan and refinancing it. I couldn't be more impressed with the service I received. From my initial inquiry to the final approval, the staff went above and beyond to ensure the process was smooth and stress-free. Shout to Torie, Ashley R, Gloria, and James for providing exceptional service from start to finish. Trust and believe i will be working with them again.
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Overall the experience with Veterans United was very helpful. We really appreciate Emmett Rogers, our Loan Officer, for answering all of our questions and helping in any way he could and deserves a 10 by himself. Our Loan Coordinator, Landon Franklin, wasn’t the best at communicating and made us feel rushed to do things that ultimately could have ended up losing us money. There was a lot of miscommunication on his part and didn’t know if he had called us or not after we missed a call. We didn’t enjoy working with Landon due to that and also the fact that it seemed like he wasn’t sure of what he was doing, individually we would rate him a 2.
We can't thank you enough for making what can be a stressful process feel so easy and smooth! You were always just a text or phone call away! Even on Sunday!!
Lisa Durand with Veterans United was absolutely incredible to work with! She was responsive, knowledgeable, and made the lending process a breeze! Highly recommend!
Thank you to John, Tori, and Jaden. They made our loan/moving process painless. We greatly appreciated their consistent communication so we knew at all times where things stood. Everything was done with efficiency, accuracy, and speed. We strongly recommend Veterans United to anyone looking for a loan to buy their next home. Thank you, Veterans United. We're very happy in our new home!
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My loan team was better than I could have ever imagined. I will highly recommend to everyone!
Corey was very open and communicative from beginning to end. Never made me feel crazy for asking a bunch of questions and always explained everything thoroughly. Corey actually cares about how my house buying process went and that’s hard to find. I’d recommend him time and time again.
The entire team was very courteous, professional, and thorough! Shane my loan officer even returned my call on Christmas Eve to answer my question! I would definitely recommend them to any veteran wanting to purchase a home. Thanks!
