Chris was amazing!!!
Exceptional!
Icannot say enough amazing things about Veterans United—they truly changed my life.
From my very first conversation, their team took the time to thoroughly review my finances and clearly explain every step of the homebuying process. There was never a moment where I felt confused or unsupported. I also completed their education course and regularly watch their YouTube content, which helped me feel informed and empowered throughout this journey.
What really made the experience exceptional was the team I worked with. My loan officer, Carma Bittle, loan coordinator Shannon Brown, and concierge Shawna Woofter actually the entire team was absolutely phenomenal. They answered every single question—no matter how small, repetitive, or anxiety-driven. They were patient, responsive, and genuinely cared about making sure I felt confident every step of the way.
Buying a home can be overwhelming, but they made it feel manageable and even exciting. When I received the “clear to close,” I was overwhelmed with emotion—I wanted to scream, but since I was at work, I cried instead. That moment meant everything to me.
If you are a veteran considering homeownership, I highly recommend Veterans United. Their professionalism, education, and genuine care set them apart. This was more than just a transaction—it was a life-changing experience.
Everyone on the team stepped up and helped guide me through the buying process . Very informative group of great people !
I would highly recommend Veterans United ❤️
Matt was great to work with. He made the home buying experience a breeze and I’m not sure how he did it but he got me a great rate and monthly payment. I am very pleased with veterans united.
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Sydney and her team were amazing to work with! They always explained and answered all our questions and made the loan process very easy. We would highly recommend Sydney & Veterans United for any mortgage loans!!!
They went above and beyond to ensure the loan was approved. After the approval, they continued to reach out, making the Jome buying experience enjoyable.
Just awesome, the team made this easy and stress free!
Our team of people are heaven sent. They were all amazing. Thank you all for your hard work.
The whole team at VU were very professional and helpful! This was the third mortgage that I worked with VU! Great job!
Thank you!
Great
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I would recommend veterans united homes loans to anyone that I knew qualified for va loan the team that help me was Riley lyons and Lynn heath if it weren’t for those two I wouldn’t be in my home I am so grateful to you for helping me overcome every obstacle I will never forget what you have done for me which have gave me peace and pure happiness
I was very impressed with the Team at Veterans United keeping use informed and up to date with entire process, and walking use through all the Documents to get everything done in a timely manner. I would Strongly Recommend a Veteran to use Veterans United for there Home Loan, the Teams there are Incredible.
All in all, my advice to future veterans is this, go with a local bank/credit union wherever you're deciding to plant roots. My reasons are below.1. This is NOT the fault of the loan team that handled my case, but the operating system that VU uses is one of the worst I've dealt with in my life. I submitted documents over and over again before the system would accept it. In addition to that, when I was required to give explanations for certain situations, the system would time out on me, but only after I would push the "submit" button to give my response. It was a hassle to get things submitted on the "To Do List." And there are enough things to do during the process where this becomes incredibly frustrating.2. This one DOES apply to my loan team. The loan team conducted an employment verification about 10 or so days before my original closing date, and I got a call from someone on the loan team saying my wife and I could no longer buy the house due to a funding issue on my part (this was something I had asked them about months ago and they said it would be no issue). During the call I reminded them that we spoke about this in the past and they said it would have no impact, but they replied with, sorry, but the underwriter doesn't like it. 30 minutes later I got a call back telling me everything was ok. It all turned out fine in the end, but the stress with the process increased exponentially, and my confidence with the loan team plummeted.3. This one IS on the loan team again. My realtor and I would have questions for the loan team, and we couldn't get someone to answer the phone for multiple days (to include messages). It doesnt sound like much, but when you're waiting for an answer to make a move on a house, it becomes a bigger issue. On the plus side, the loan team was incredibly responsive during the week of closing. Any question my realtor had or I had were answered in minutes.My personal opinion is that Veterans United deals with too many accounts to give customers in the early/mid stages the attention they give customers in closing week. Go with a local bank. You'll likely have more success. This was my first home purchase, and my veteran sibilings had reccomended I use a local bank, but I went with what I thought was best. I wish I had listened to them.
