I had a wonderful experience with my whole team: no complaints, no wishes for any other services. Your time is the best. I especially appreciated the checklists! I will gladly recommend you down the road. Thank you for being in my corner.
Without a doubt, I would recommend the team I worked with to a family member or friend. I can't believe how easy they were to work with and this is my 4th house buying experience. Anytime I had a question, I was able to text and someone from the team got back to me. They made the process seamless.
nothing but stellar customer service. One of the easiest loans I have ever been involved with.
Phil kept us filled in every step of the way.
Closing on the house 11/6/2025 was a complete disaster. The closing papers were to be given to be to prepare three days (by Law). They were given the day before, and were not correct. The person in charge of closing was off the day before. Nothing was totally completed. I was very very very unhappy with all that was handled. I have bought and sold 13 homes and never experienced something like this. Closing took three hours.
I'm very glad I chose Veterans United to purchase my first home. The whole home buying process seemed very overwhelming but they somehow made it understandable in bite size pieces. I was super anxious and lost at the beginning and they held my hand at each step. With their insurance brokerage, I found cheaper auto, home, and flood insurance.
Very professional and trustworthy.
Just to clarify, I would recommend the company,only because our realtor said our experience was not the norm. Our match up with an amazing realtor, Is the only reason why we literally did not change companies. The loan team we were assigned to, many times could not accurately answer our questions or explain the figures we were being sent. I understand that numbers change throughout the loan process, but ours were all over the place. Our closing was held up due to "computer clitches" our credit literally had to be errands hours before closing due to said computer glitch when the explanation we were given was that the VA system was down. Our realtor explained the credit issue was with the company vendor, but that was not explained to us. When I asked for an update the day we were supposedto close , I was ignored until my realtor called to ask what was going on and she was told there are no updates, and she explained that because people are scheduling time off work, have made plans to move, etc. You could be courteous enough to reach simply to say. There are no updates at this time. Which is most likely why I recieved ANY response hours after reaching out. Not to mention when reviewing our closing paperwork, our interest rate was wrong and had to be pointed out as well as the fact that paperwork had to be updated for closing even though the loan team was aware we had not sold our current home and then argued with my spouse about property taxes on the day of closing just hours prior to. I had to reach out to our realtor to get it straight literally 2 hours prior to closing a while trying to co.plete work to get to closing on time. The financing portion of our experience was very stressful and frustrating.
Amazing service and super friendly I will absolutely recommend to all my friends ! Thank you guys all so much ! Made my first time buying a home a breeze!
Veterans United made my home buying process very easy by having great communication, staying on top of the process, and asking any questions I had. They offered great assistance despite me being across the world.
Veteran’s United helped us buy our first home. Each member of our team was super knowledgeable and their communication skills were top tier! The response time was also very short if we had questions!
Poor communication would not return phone calls text messages
Both my reps, Tyson and Brandon were always updating me and with constant help to make sure everything was done right.
