My loan team did a wonderful job handling my new home purchase. They kept me informed all the way thru the process. i was always informed of needed documents and
anything needed for the title company. it was a pleasure working with the entire team. you guys are great to work with.
My loan team did amazing getting us in our house as soon as possible because of our past landlord
Veterans United made the process so easy and smooth, and it felt like we didn't even have to do anything! We were first time homebuyers and didn't understand a lot of things that happens when buying a home, but our team honestly made everything so simple to understand and took the time to call us and explain every detail every time a new document would pop up. Im so glad we decided to buy our first home with people that we trust and took care of us!
Everyone was so pleasant to work with. They asked for documents, I didn't hesitate and got them what they needed. We closed on our home very quickly and easily. All of my questions were answered and they made the process so very easy. Still don't want to buy another home any time soon, but will definitely use Veterans United Home Loans again!
The entire team of veterans United home loans. We're excellent from beginning to end. Especially Jason, Megan and Brian.
And Joshua
Thank you so much.I appreciate you all
Wonderful experience with great communication the whole way, a special thank you to Ashley for reassuring us and helping us along the way!
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We want to thank each and everyone of you for making our dream of owning our 1st home come true. We are forever grateful for you all.
Veterans United has been nothing but helpful and supportive. They answered ALL our questions (and there were many). They truly care about their clients.
We had some difficulties but Alex and his team did everything they could to make the process as smooth as possible. The difficulties were unique to my situation and it was clear to me that Alex and his team did everything they could to work it out.
They were awesome to work with and were very timely in all responses.
Great bank to work with great people they will do anything for you to help you succeed in doing what you need to do
These two were wonderful! The team keep us informed at all times. Was very patient when I did not know how to use the computer or phone options. Katie and Schandler both deserve and have, our highest praise. We are now happy home owners. No more renting! Thank you Veterans United!
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Easy to work with, the app notified you immediately when there is something to do and have videos explaining as well.
From the beginning, every representative at every stage was unbelievably attentive. From helping me work out things on my credit report to closing day. I never thought it was possible for me to own a home of my own, but they gave me the tools and the confidence to keep moving forward! I am grateful for all of their hard work.
The process was quick and easy
Jacob spoke with an extremely high rate of speed, spoke in circles and was way overly smelling commission breath. Never called me to go over the initial closing disclosure, never called me to go over the final closing disclosure. Was sending emails trying to move closing up into the end of August saying “the customers want to move over the long weekend” and get the deal closed before the month end. I sold cars for a decade, this dude belongs in that line of work.
Response from Veterans United
Hi Adam,
I’m really sorry to hear that your experience left you feeling rushed and pressured instead of supported. Having clear, timely conversations about your closing disclosure is an important part of the process, and I regret that you didn’t get that from us. The last thing I want is for a borrower to feel like they’re being “sold to” rather than guided through such a meaningful purchase.
I’d like my advocates to learn more about what happened so your concerns are fully heard. If you’re open to it, please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday, 9 a.m. to 5 p.m. CST, and we typically respond the next business day if messages come in after hours.
