Both gentlemen, Matt and Derek, made our loan process as smooth as possible and never gave up on this VETERAN and I would strongly recommend all my Veteran friends to Veterans United Home Loans.Thank you booth for all your support in Limestone, Tennessee. – Van and Terri Woody, Vietnam/Johnston Island SURVIVOR.
This is my second time using Veteran’s United, and there was a reason I didn’t shop around. They give an honest and fair offer the first time. My builder required me to at least speak to their preferred lender. It took their lender a month plus, and 4 times presenting a different offer to even come close to what VU offered the first time. If I sell and buy again in the future, I will look to VU again.
Like I said before, done 3 closings with Matthew and his team. I will use their service for other closings on a home.
This process made everything so easy, very user friendly. Any and every questions I had were answered. Nothing was left up in the air!
The whole process of working with VU was as frictionless as possible. Great team!
The team was extremely helpful and professional, handled all of my questions and guided me every step along the way , especially being a first time buyer.
I had some issues with credit and the team was able to help me figure them out to keep us on the time frame we were wanting. I had lots of questions because I am a first time homebuyer and did not know much about the process and I definitely was a needy buyer! They were very patient and never made me feel like I was asking for too much. I felt like with as little knowledge as I had, the team definitely helped my anxiety and made the process very smooth. I had lots of personal things happen the same time we were going under contract and the team, especially Kendall made me feel like I was more than a customer. He reached out after my car accident and was checking in and gave me lots of grace during the time period. I would definitely use them again and recommend them to anyone. Especially those who are nervous and not too confident in this area, they did great walking me through all the steps. I never felt like an inconvenience and they made sure to answer the questions in a way that did not make me feel silly for asking. For being very naive about the subject, I do not feel as if they were taking advantage of my lack of knowledge. I had experienced family looking over everything I was told/ advised. The team was not aware and not once did family have any concerns about what the team was presenting to me. Very respectful people. Also they communication was better than I could’ve asked for. It did not matter the time or day, the response time was always very reasonable. I am very happy I decided to go with VU and even more grateful that I got to work with the team I had.
Everyone I worked with were fantastic. Very informative, helpful, kind, understanding, answered and explained my questions fully. I am very fortunate to have used your company! Thank you for everything!!
Derek Russell's team is the best. They were on top of the process throughout and were always available for questions that we had no matter how small or big. When we called, they would always get back to us in a matter of minutes not hours.
Everyone is so kind, and generous with information about The Veterans Administration. You guys Rock! Thank you,Kind regards,
Denise Schmidt
Extremely helpful and always available to answer questions. Made a difficult and stressful process very easy to navigate and understand.
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A heartfelt and genuine THANK YOU. This has meant so much to us.
Veterans United treated me with more respect for who I was and not how much money I had. They treated me as if I really was their only objective for the day, and they made me feel like I really could own my own home.
