the process was handled poorly. it took 6 months to close because of the inability of the team to anticipate the underwriters needs and provide that information in a timely manner. resulting, in the need to resubmit paper work over and over. because the process was so slow, much of the paperwork and payoffs expired multiple times, requiring re-submission. due to this inadequate care to detail, i also lost 1/4 point on my loan rate due to the expiration of the lock. i am very disappointed with the service i received. nothing was done until i inquired as to the status, then they found nothing but problems. their poor planning and execution lead me to believe that these individuals are not detail oriented enough to be trusted with customers financial well-being. i am sorry but this is not a critique i enjoyed writing
Response from Veterans United
Thomas, We appreciate your comments immensely, and we know how tiresome it can be to tackle paperwork head on each day. For this reason, it is our goal to guide you every step of the way and make the process seem as easy as possible. Last minute requests often create additional stress, and we apologize that your experience was negatively impacted. You all did a phenomenal job, and are glad that you are a new homeowner. You have earned the opportunity to rest in your new home and we want to reassure you that your comments will be used to help future clients. It is our goal to prevent a similar experience and continue to hold ourselves accountable for outstanding customer service.
We always get our loans with Veterans United. The loan teams are absolutely amazing. We have used Tyler Billington for years and Dustin Branson did a great job on our recent loan. Very happy with Veterans United. :)
There were a few bumps along the road and we had a few issues getting things accomplished but with the holidays and people not responding to request outside of Veteran's United it went smooth. When we had these issues I believe the your team worked very hard on clearing these issues up. This is the second time I've worked with this team and I would recommend this team specifically any day of the week. Thank you all for your hard work on helping us refinance our home!!!! Happy New Year.
Exceptional service and professionalism. Smooth and easy process. Dave and his team responded to all of my questions and concerns almost immediately and went out of their way to make the whole process seamless.
VU, you are doing it right. Keep it up and thank you!
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Home ownership is important to my family and I. And Veterans United, They treat you like family.
good. Job. Tom garner
