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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

430,397

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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2
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Showing all 430,397 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend

Veterans United made the home buying process very easy. They always kept us up to date and took care of everything without any hiccups. I would recommend them to anyone!

headshot image of Derek Parnell

Loan Officer: Derek Parnell

NMLS# 2129892

4.5 out of 5 Stars
Would Recommend
headshot image of Joe Krull

Loan Officer: Joe Krull

NMLS# 1847861

5 out of 5 Stars
Would Recommend
headshot image of Taylor Holman

Loan Officer: Taylor Holman

NMLS# 2036493

5 out of 5 Stars
Would Recommend
headshot image of Brandon Erwin

Loan Officer: Brandon Erwin

NMLS# 2070329

5 out of 5 Stars
Would Recommend

A thanks to Melissa as well. She was incredibly patient and insightful in helping us understand how the loan process was moving along.

headshot image of Seth Wilmes

Loan Officer: Seth Wilmes

NMLS# 1632136

5 out of 5 Stars
Would Recommend
headshot image of Tyler Kettle

Loan Officer: Tyler Kettle

NMLS# 1693581

5 out of 5 Stars
Would Recommend
headshot image of Janeanne Stephens

Loan Officer: Janeanne Stephens

NMLS# 149718

5 out of 5 Stars
Would Recommend
headshot image of Kortney Mundahl

Loan Officer: Kortney Mundahl

NMLS# 2015457

5 out of 5 Stars
Would Recommend
headshot image of Caleb Choate

Loan Officer: Caleb Choate

NMLS# 1997373

5 out of 5 Stars
Would Recommend
headshot image of Heidi Sharp

Loan Officer: Heidi Sharp

NMLS# 1970193

5 out of 5 Stars
Would Recommend

We used our bank the last time we bough a house. It was a nightmare!! Veterans United was one of the most positive experiences of both of our lives! We closed in just over 3 weeks!! No one can believe that!! I would HIGHLY recommend Veterans United to any veteran out there!

headshot image of John Lyman

Loan Officer: John Lyman

NMLS# 47945

5 out of 5 Stars
Would Recommend
headshot image of Paul Grise

Loan Officer: Paul Grise

NMLS# 1855193

5 out of 5 Stars
Would Recommend
headshot image of Jordan Miriani

Loan Officer: Jordan Miriani

NMLS# 2121250

5 out of 5 Stars
Would Recommend

The Veterans United professionals provided an outstanding VA loan processing experience! I strongly recommend Veterans United to all interested in world-class service!

headshot image of Jessica Messing

Loan Officer: Jessica Messing

NMLS# 1750076

4 out of 5 Stars
Would Recommend
headshot image of Josh Kaplan

Loan Officer: Josh Kaplan

NMLS# 1312511

5 out of 5 Stars
Would Recommend
headshot image of Ryan Kawelaske

Loan Officer: Ryan Kawelaske

NMLS# 1698477

4 out of 5 Stars
Would Recommend
headshot image of Shawn Shackelford

Loan Officer: Shawn Shackelford

NMLS# 1481753

5 out of 5 Stars
Would Recommend
headshot image of Aaron Whittaker

Loan Officer: Aaron Whittaker

NMLS# 2125831

5 out of 5 Stars
Would Recommend

Amazing will recommend to everyone who will listen

headshot image of Katie Hayes

Loan Officer: Katie Hayes

NMLS# 943102

5 out of 5 Stars
Would Recommend
headshot image of Denise Stroud

Loan Officer: Denise Stroud

NMLS# 1136506

5 out of 5 Stars
Would Recommend
headshot image of Rich Pauls

Loan Officer: Rich Pauls

NMLS# 2002773

5 out of 5 Stars
Would Recommend

Veterans United puts all the time and effort into making sure their clients are taken care of through the entire process and after! You can hear and feel the warmth and care when speaking to anyone on your team. I would hands down recommend VU to anyone!

headshot image of Jody Overacre

Loan Officer: Jody Overacre

NMLS# 388815

5 out of 5 Stars
Would Recommend

I have nothing but GOOD things to say about Veterans United. Not because they instantly preapproved me but because they cared. As a retired veteran of 22 years in the US Army, I am more than satisfied. Thank you Veterans United!

headshot image of Jake Levy

Loan Officer: Jake Levy

NMLS# 168064

2.5 out of 5 Stars
Would Recommend

Every thing went smoothly until the third party had to authenticate my ability to pay my monthly bills. With a 790 credit score this was obvious. Necessary to complete the paperwork for closing was a three way conversation with Equifax. I tried endlessly to get through to Equifax for this 3 way conversation with 3 bills I paid monthly. After asking for help and advise on how to get Equifax to answer their phone the closing was delayed until further notice. I was on my own now to complete this. I had moved from a distance and staying in a hotel and any further delay was very costly. So I got the idea to flood Equifax voicemail with my name, cell number and urgency. On the day of the closing they called me after hearing all my voicemails. Still my closing was delayed. I was beside myself and was very irate about this happening. No apology and was told during this distressful time that no else has ever had this issue. That comment didn’t help in anyway shape or form. I may seek legal assistance in this matter.

Response from Veterans United

Hi Jane, we appreciate hearing from you and wanted to take a moment to follow up on your comments. Thanks for sharing with our team. As we have previously discussed, there are aspects of obtaining information and confirming with third parties that we are unable to complete on your behalf. We are glad that you had a very positive experience, aside from this one exception. While we do not take responsibility for third party actions, it was beneficial to explore this topic further with you. We hope that you enjoy your new home and that our explanations have helped improve your experience overall. Our Client Advocate team is available anytime during the loan process to ensure excellent customer service, and we would love the opportunity to speak with you further to learn about this experience. Please contact us to share more information.

5 out of 5 Stars
Would Recommend

You cannot go wrong using this company

headshot image of Leanna Moss

Loan Officer: Leanna Moss

NMLS# 1126212

5 out of 5 Stars
Would Recommend

All veterans should be using Veterans United for their home buying needs. Especially if you are a first time buyer or if you haven’t bought in years.

headshot image of Casey Schaedel

Loan Officer: Casey Schaedel

NMLS# 2084574

5 out of 5 Stars
Would Recommend

For a first time buyer this was a great experience and will recommend every veteran I know to us veterans United.

headshot image of Blake Crutchfield

Loan Officer: Blake Crutchfield

NMLS# 1464153

5 out of 5 Stars
Would Recommend
headshot image of Gabriel Maldonado

Loan Officer: Gabriel Maldonado

NMLS# 1603442

4 out of 5 Stars
Would Recommend
headshot image of Nathan Jackson

Loan Officer: Nathan Jackson

NMLS# 1223739

4.5 out of 5 Stars
Would Recommend

Just be patient. They will do their best to help you. Great communication.

headshot image of Laura Shackelford

Loan Officer: Laura Shackelford

NMLS# 646312

More Reviews

See all 430,397 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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