All the staff was very helpful,
Great experience
Albert and crew have been awesome.This was third or fourth time.Now attempting to buy a new home with veteran united and Alberto as my primary officer. Everyone has been top notch and the best help this whole process, each time even though it didnt work out the first couple.
Ken was extremely helpful and knowledgeable. Great experience
It was an outstanding experience working with Mike and his incredible team. They went out of their way even after work hours to ensure we were taken care of in every aspect of purchasing our home! They worked tirelessly to ensure everyone working on our purchase was making timely progress to ensure we got into our home!
Everyone who I worked with during this process such as Tonga, and Scott were amazing. They made the process seamless. Please put them in more positions of influence! They are the absolute best!
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John points you in the right direction even from getting your credit score in better standings by referring me to Patty inside VU. At VU you will find that professional services with qualified people who will work in your best interest. They care about seeing you succeed. They are equipped with all the tools to see the job done right and thru to completion. John along with Ashton on the lending side were focused, caring , straight forward, and initiate the confidence you will need to help carry all the way to closing.
There were some rough patches when things looked like they weren't going to work out. Overall, it was great having a team of direct contacts to ease things, but it also sometimes felt like I was being pulled in several directions at once.
Erinn was super helpful throughout the entire process.
Rebecca was the best agent a person could ask for!!
The rest of the crew was outstanding as well
The process was wonderful with the exception of our loan coordinator lindsey. There was poor communication, which caused delays and confusion.
Everything about out loan process was poorly done. At the start they should have asked for my husbands COE for his VA loan for preapproval. They instead didn’t ask for it until a week to close. This caused us to miss our closing date. We are first time buyers and didn’t know all the questions to ask. We repeatedly asked what else was needed and were told nothing, only to be asked for more later. A checklist at the start would have been much more productive. After switching to an FHA loan we experienced the same problem. Again would have missed our closing date if we hadn’t found Sarah. There were so many resources we weren’t given, questions we weren’t given correct answers to all which could have avoided a most of this. We felt continually pushed aside by Jake and his team. I would never again trust him or his team.
Response from Veterans United
Hi James,
I’m really sorry to hear how frustrating and discouraging this process was for you. As first-time homebuyers, you should have felt clearly guided from the very beginning, especially when it came to important items like a Certificate of Eligibility and understanding what would be needed for preapproval.
Learning that documents were requested late in the process and that it impacted your closing date is concerning. Being told nothing else was needed, only to later be asked for more, would understandably make you feel unprepared and stressed. You deserved clearer expectations and better communication throughout.
I’m also troubled to hear that you felt pushed aside. That’s never how anyone should feel during such an important milestone. I truly appreciate you sharing this feedback, and I would welcome the opportunity to review your experience more closely.
I’m here to listen and would welcome a direct conversation. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is available Monday through Friday, 9 a.m. to 5 p.m. CST, with after-hours messages returned the next business day.
Sincerely,
Claire S., Client Relations Manager
This was our first experience with buying a home. It started with Tandy helping us get ready to be approved, then Mike, Nathan and Erin all worked diligently to ensure the rest of the process was smooth. It made for a great experience all around.
Jordan, Sierra, and Matt provided outstanding service and support throughout the entire mortgage process. They kept me consistently informed, communicated clearly at every stage, and addressed any issues quickly and efficiently. Their responsiveness and professionalism made what can often be a stressful experience feel smooth and well-managed.They truly went the extra mile to ensure everything stayed on track. I highly recommend this team to anyone looking for knowledgeable, attentive, and dependable mortgage professionals.
Veterans United served us with nothing but kindness and in a timely manner. We never expected for the process to go that smoothly and efficiently.
The entire team with VU that I worked with was completely amazing through every step! I am so grateful for all of them!
Mr. MADDOX and his team are very friendly and helpful, understanding someone obstacles
