Veterans United made the entire process so easy. It was such a wonderful experience.
I would recommend my peers to at least shop around first as I essentially went straight to VU due to a recommendation from a friend who had a great experience.VU does a very good job at streamlining the process almost to a detriment, many times I felt confused as to exactly what needed to be completed because sometimes some of the "checklist" items on my landing page lacked context or specific instructions, this led to things being checked/ asked for last minute or even delaying closing. Additionally, I worked with several different people with different roles, and they never really defined what those roles where, so when I went to ask a question, often times I didn't know who to go to.I mostly worked through a "loan coordinator" who while they were cordial, I had a hard time getting ahold of their office. I had a few times where I called without answer or even left a message that was never responded to. When I did finally get ahold of them, they didn't seem to have many answers on hand and would have to go track them down, they also seemed to follow up on things last minute, leaving us to have to scramble to get requisite answers or follow-up paperwork. I just felt as though all these factors contributed to a delay in the process.Overall I had a decent experience with VU and maybe I had had a bad luck of the draw between the situation I was in, and people assigned to me. My recommendation to others if that if you go with VU, learn everyone's role and be proactive on your loan process.
Melissa, the transaction coordinator, was on the ball. I was impressed with her work throughout the entire process. Seems rare these days to find that hard-working employee dedicated to the customers end goal exist, and Melissa is one of them.
Excellence in the mortgage industry = Veterans United.A new standard has been set by the good people of Veterans United with a streamlined process and outstanding customer service.
Benji Edward and Christine were awesome to work with made everything seem easy and it was quick to get my home.
Nothing compares to working with Sheldon Turek at Veterans United! He has helped me with multiple loans now. As a real estate investor, I have had a handful of experiences with different loan officers and companies. Nothing compares to working with Sheldon and his team at VU.They are top notch professional service. The process is always made simple, smooth, and the communication is impeccable. Not only would I recommend, but I do personally recommend them to people all of the time.
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Everyone was so helpful. We had a little bump in the road, but it was handled swiftly.
As a first time home buyer and VA loan user they made the process as painless as possible and broke it all down step by step and always answered any questions I had
I can't say enough great things about my experience with Veterans United. From beginning to end, the communicate and professionalism were awesome. Thank you to my entire Veterans United team. Job well done!
Good overall experience. Everyone communicated well outside of the sellers.
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We have purchased 3 homes using Veterans United. Each experience was so easy! For our most recent purchase, Joel and his team were easy to work with. They were receptive to questions and explained the process well. The realtors that are a part of their network are awesome to work with. It is nice to work with people who live their Veterans.
Home buying is stressful and confusing for anyone, but VU made the process easy to understand. I received a call as soon as I sent in my application. I am truly pleased by the quick responses and paperwork process.
Mr Andrew the real State agent from Remax, outstanding
The VU team was incredibly helpful, making sure that I was aware of any unresolved issue. They were proactive and made sure that a few very difficult issues were resolved with minimum disruption.
Lack of communication from my representatives. As first time homebuyers, we were not prepared or communicated with on what all we were reading. As it is not in typical wordage, it left a lot of confusion towards the end. When I did have a question, it took my representative a day or two or no answer at all at times. Good experience with Vetrans United as a whole. Poor communication.
The team has been working with us for nearly a year and helped tremendously during our refinance for a much better interest rate, fantastic people.
