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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

440,098

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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Showing all 440,098 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend
headshot image of Stefanie Snow

Loan Officer: Stefanie Snow

NMLS# 1116265

5 out of 5 Stars
Would Recommend

Very professional and welcoming agancy. The process was explained step by step. We were provided updates and valuable information that could assist with lending needs.

headshot image of Alexei Kotchetov

Loan Officer: Alexei Kotchetov

NMLS# 2483252

5 out of 5 Stars
Would Recommend
headshot image of Hank Warren

Loan Officer: Hank Warren

NMLS# 2048891

3.5 out of 5 Stars
Would Recommend
headshot image of Janeanne Stephens

Loan Officer: Janeanne Stephens

NMLS# 149718

5 out of 5 Stars
Would Recommend

Awesome experience made my first time buying great! Broke everything down simple for me to understand and worked with me on everything!

headshot image of Amanda Dusenberry

Branch Manager: Amanda Dusenberry

NMLS# 12419

5 out of 5 Stars
Would Recommend
Photo submission from David M.

Veterans United treated me with more respect for who I was and not how much money I had. They treated me as if I really was their only objective for the day, and they made me feel like I really could own my own home.

headshot image of Juliana Francisco

Loan Officer: Juliana Francisco

NMLS# 1126762

5 out of 5 Stars
Would Recommend

Thank you for a great and smooth home buying experience. I felt very informed and the team helped me understand all the fine details of the process. This truly was an enjoyable experience.

headshot image of Kyle Rutkoski

Senior Loan Officer: Kyle Rutkoski

NMLS# 1450360

5 out of 5 Stars
Would Recommend
headshot image of Randal Manning

Loan Officer: Randal Manning

NMLS# 2523852

5 out of 5 Stars
Would Recommend
headshot image of Rick Bridgman

Loan Officer: Rick Bridgman

NMLS# 98981

5 out of 5 Stars
Would Recommend

There were a couple of last minute transcript and paperwork request that I had to take off during my work day to get done in time. These could have been addressed earlier. I notified everyone involved that I work out of town when this process started. I had to have my laptop shipped overnight to me because I was in another state. That was not cheap. But we got it done. I just wanted to note this is all. Otherwise everything was good to go!

headshot image of Nina Chapin

Loan Officer: Nina Chapin

NMLS# 2303736

5 out of 5 Stars
Would Recommend

These folks are fantastic!!!

headshot image of William Reschke

Loan Officer: William Reschke

NMLS# 2042066

5 out of 5 Stars
Would Recommend
headshot image of Samuel Yoo

Loan Officer: Samuel Yoo

NMLS# 149705

5 out of 5 Stars
Would Recommend

The pre approval process and the final closing was very easy, with no stress.

headshot image of Kelly Tolster

Branch Manager: Kelly Tolster

NMLS# 420363

4 out of 5 Stars
Would Recommend
headshot image of Matthew Gandlmayr

Loan Officer: Matthew Gandlmayr

NMLS# 2486642

5 out of 5 Stars
Would Recommend
headshot image of John Sullivan

Loan Officer: John Sullivan

NMLS# 1098699

5 out of 5 Stars
Would Recommend
Photo submission from Edelmiro E.

Veterans United is a top notch pro-veteran and military family organization that is staffed by the most professional, proficient, and dedicated financial advisors and personnel in the industry. Continuously demonstrating an unwavering devotion to helping veterans, meeting the customers' financial real estate needs, and in making owning a new home a reality. Thank you for your continued support of our American Soldiers.

headshot image of Bryan Warren

Loan Officer: Bryan Warren

NMLS# 1577443

5 out of 5 Stars
Would Recommend

The experience was overall positive. We were pleased to find that everyone was knowledgeable and helpful. Each person was efficient and friendly and treated us with the utmost respect. Everyone left their contact information and made sure that we were comfortable during the process.

headshot image of Shane Ward

Loan Officer: Shane Ward

NMLS# 1075204

5 out of 5 Stars
Would Recommend

VU was very informative and forward leaning.

headshot image of Mike Patzius

Loan Officer: Mike Patzius

NMLS# 1121108

5 out of 5 Stars
Would Recommend
headshot image of Rachel Gruber

Loan Officer: Rachel Gruber

NMLS# 1482523

5 out of 5 Stars
Would Recommend

The overall process was outstanding. Every step they work with you, keep you informed, and are prepared to answer any questions you may have. A pleasure to work with from front to back.

headshot image of Benjamin Long

Senior Loan Officer: Benjamin Long

NMLS# 1099960

5 out of 5 Stars
Would Recommend

One of the greatest buying experiences in my lifetime.

headshot image of Brandon Dye

Loan Officer: Brandon Dye

NMLS# 1632185

5 out of 5 Stars
Would Recommend

Absolutely YES I highly recommend this team for your mortgage! They work hard for you and also work together as a team, and that shows.

headshot image of Gwen Creel

Loan Officer: Gwen Creel

NMLS# 2002668

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5 out of 5 Stars
Would Recommend
headshot image of Nate Bitner

Senior Loan Officer: Nate Bitner

NMLS# 1374361

5 out of 5 Stars
Would Recommend

Steve and Stephanie were fantastic to work with. Very quick to respond and made the process seamless. Our realtor was impressed with Veterans United and let us know! We highly recommend Steve and Stephanie at Veterans United.

headshot image of Steve Harvel

Loan Officer: Steve Harvel

NMLS# 1842474

5 out of 5 Stars
Would Recommend
headshot image of Chris Lippmann

Loan Officer: Chris Lippmann

NMLS# 1943520

5 out of 5 Stars
Would Recommend
Photo submission from Jason B.

Even my realtor said that Veterans United had the smoothest, simplest process that she has ever dealt with. I love the simplicity of the website and the entire process as a whole. Daren and his team at Veterans United showed me that buying a home doesn't need to be painful.

headshot image of Daren Bodine

Loan Officer: Daren Bodine

NMLS# 1222289

5 out of 5 Stars
Would Recommend

Great work! Veterans United made purchasing our home a breeze. No headaches, and no bumps in the road. I love the team for their patience even when we were running out! I want thank Michelle, Jessica, Lindsay, Abbie, Teresa, and most of all Brad Copelin for dealing with us in this Midwest weather. Also the people who help us that I left out and/or didn't mention.

headshot image of Michelle Dapkus

Loan Officer: Michelle Dapkus

NMLS# 1237812

5 out of 5 Stars
Would Recommend
headshot image of Samuel Yoo

Loan Officer: Samuel Yoo

NMLS# 149705

4.5 out of 5 Stars
Would Recommend
headshot image of Brad Hoefelman

Loan Officer: Brad Hoefelman

NMLS# 1519842

0.5 out of 5 Stars

When you open the portal to pay your monthly mortgage and the message says "sorry, we're not functioning" you will never ever get a good reference or referral.

Response from Veterans United

Hey Marie,

I’m really sorry you ran into that kind of issue when trying to make your mortgage payment. That’s not just inconvenient—it’s stressful, especially when you're trying to handle something as important as your home.

Tech problems like that shouldn’t stand in the way of getting things done, and I get why that experience left a bad taste. If you’re still having trouble or just want to talk through what happened, our Client Advocate team would appreciate the chance to connect. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday from 9 a.m. to 5 p.m. CST.

Thanks for the feedback—it helps us know where we need to do better.

More Reviews

See all 440,098 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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