Trustworthy, knowledgeable and wanted the closing done yesterday. Would highly recommend!
Jake Albers was absolutely amazing throughout the entire process. He was dedicated, responsive, and made everything as smooth as possible from start to finish. I truly appreciate all the effort he put in and would highly recommend him to anyone. 10/10 experience.
If there was a number 11 for overall rating, you would of received it!! Neal and Aaron were always available and very knowledgeable. We have already started spreading the word about the great services from Veteran United.
great service by Solibel, cystal, and bob with the whole process.
I have to say, the team of people that helped us were amazing! From my first contact with Mary then to the rest of the team Tyler, Drew, Melissa, Nicole and Kaitlyn I felt so supported. Then when we got the house of our dreams, the communication was amazing. Emails and phone calls to keep us on track to our target closing day was greatly appreciated. Veterans United also gave us recommendations on services that we needed, names of the utility companies in the area we are moving to and basically felt like they were walking beside us so we felt supported. If you are a current military family or veteran I highly recommend them for your next mortgage. A group of knowledgeable, caring team players that want to get you into the home of your dreams.
In the beginning it was nice. But then we had a whole “team” jumping in and out communicating different things and it seemed like they were not communicating amongst themselves well. We got handed off to a new agent towards the end of our home buying and I ended up reaching out to her on multiple occasions to answer her questions which she would then reiterate in an email or a text whether that be a day or two later like we never talked or immediately after our phone call. After her we got handed back to our first agent who changed our closing estimate the day before closing which resulted in me driving over an hour away to our bank and then an hour back whilst trying to make it before the law office closed. Which I now know that they had to sign off on that amount well prior to the closing date and just neglected to properly inform me.
Response from Veterans United
Hi Madison,
Thank you for sharing this. I’m glad things started off on a positive note, but I’m really sorry for how frustrating the rest of the experience became. Being passed between multiple team members and receiving inconsistent communication can make the process feel disorganized and stressful.
I can understand how frustrating it must have been to repeat information and then see it not reflected or followed through. On top of that, having your closing estimate change the day before closing and needing to make a last-minute trip like that is a significant inconvenience. You should have had clear, timely information well before that point.
This isn’t the level of coordination or communication you should expect, and I appreciate you bringing it to our attention. I’d really like the opportunity to look into what happened and better understand your experience.
If you’re open to it, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we’ll follow up the next business day if you contact us after hours.
Sincerely,
Claire S., Client Relations Manager
I want to thank my Loan Team for their help with my condo purchase. Thank you Steve, Codi, Andrew and all who helped in my smooth loan process. I could not be happier. The website process is the best I have ever seen.
Great job and communications, very easy step by step process and overall amazing job with the whole process, thank you
From start to finish my whole team was very helpful. They made my home buying experience very easy. Wouldn’t change anything about the entire process.
We are very pleased with the service that was provided for us to purchase our new home. We will definitely refer for future business
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From start to finish, working with Michelle, Lindsay, Alex, and Jessica at Veterans United was an absolute 10/10 experience. Buying a home can be stressful, but this team made the entire process feel smooth, organized, and honestly… way easier than I expected.Michelle sets the tone —knowledgeable, responsive, and always one step ahead. Every question I had (and there were plenty) was answered quickly and clearly, which gave me a ton of confidence throughout the process.Lindsay was incredible on the coordination side. She kept everything moving, made sure I knew exactly what was needed and when, and never let anything fall through the cracks. I always felt like I was in good hands.Alex brought a level of professionalism and attention to detail that really stood out. Everything was handled thoroughly and efficiently, and I never once felt like anything was being rushed or overlooked.And Jessica—just outstanding. Super helpful, easy to work with, and always willing to go the extra mile to make sure things stayed on track. You can tell she genuinely cares about the customer experience.What really stood out about this group is how well they work together. It felt like a true team effort the entire time—communication was seamless, expectations were clear, and they made what could have been a complicated process feel straightforward and even enjoyable.If you’re buying a home and have the chance to work with this team at Veterans United, take it. You won’t find a better group to guide you through it.
Daniel Lowes was fantastic! I would ask him a question after-hours and he would go back in the office to get me the answer. What a great guy to work with! Easy to work with from start to finish. Thank you so much!!
They made the process very easy and we're transparent during they entire mortgage from start to finish.
Excellent work by the entire team! Great communication from start to finish!!
