First time buyer, I had so many questions that got answered whenever I asked. Kept me on my toes to keep the process running smoothly with reminders. Couldn't have asked for a better experience.
I really enjoyed the setup of the website. We were able to get information and send documents with ease. We knew exactly what step we were on and what to expect. The loan team was always there with a quick answer for any and all questions we had.
Amazing experience with responsive and helpful team. They made everything easy, answered all questions promptly, and kept everything on track.
They have been outstanding to work with and work through the whole process of purchasing and closing on my house
All the team was very helpful and understanding. They never let me down and always had an answer to all my questions.
My experience was great, I enjoyed my whole team, I already tell everyone about them. Thank you so much
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Brian and Danielle (and the rest of the team that I did not get the pleasure to speak with directly) were so great! The whole process was so easy, and they made sure I understood everything along the way. As a first-time home buyer, I was pretty nervous that it was going to be a difficult and confusing process.
This team was outstanding!
Haley, Melanie, and Crosby they were responsive, kind, informational, and knowledgeable in this whole process. This was my first home so they made me feel more calm and understandable during this whole buying process. I cannot thank them enough for what they have done. Highly recommend them to any veteran looking to purchase their first home or just buying a new home in general!
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Only thing was I was not advised to have an additional witness for document signing.
Overall, it was a pretty positive experience. I think they communicated very well and it was very quick and painless. The only thing would be the last day getting all the information however it might not have been on them fully and also this the process beforehand was so smooth.
VU had a very personalized and local approach to our home loan. They know the area well and are familiar with the laws and policies that a larger lender might miss. Their website and documentation system is very simple. We were informed every step of the way.
