Already have referred my brother and told my friends who we got our loam with and what a help you have been.
Amazing, fast, technically friendly pocess, great team!
I had the pleasure of working with Mark Anderson. He was truly a amazing guy. No other way to say it. He helped me and my wife with anything we needed. He did everything in his power to help us with any questions, concerns, or issues that may have come through the process. He deserves a raise, promotion, or something to accommodate the amount of hard work and dedication he puts into to taking care of us. Thanks for everything Mark!!! Couldn't have made it without you!
Everything with them was straight forward and smooth. Absolutely amazing team to work with.
There are people working for Veterans United who have no idea what serving means. I am not sure what the actual benefits are. I was talked down to when I questioned part of the programming. There are better benefits out there after I had the chance to research. There were some amazing advocates but there was a struggle with a giant part of it.
Response from Veterans United
Hi Mark,
I’m sorry to hear parts of your experience left you feeling dismissed and uncertain about the benefits. No one should feel talked down to when asking questions, and I understand how frustrating that must have been. I’m glad to hear you did connect with some of our amazing folks along the way, but I wish the whole process had felt that way for you. If you’d like to share more, our Client Advocate Team is here at ClientAdvocate@vu.com or 1-800-212-5200.
From the first moment I met Amanda to discuss my preapproval I felt she completely honest and was on my "side". Everyone at Veterans I had contact with were courteous and
efficient at their job. I felt a real team presence at Veterans. It was a as smooth as a transaction as there could have been. I truly appreciate the effort and efficiency of the whole team. Great job!!
Steve and his group were very easy to work with.
Bryant Chambly and his team are outstanding. Professional, caring, efficient and knowledgeable; they have it all and do it all for their customers. Easiest home loan I've ever had!
Thank you, Mike Hutson
Easiest and quickest closing I've ever had.
The easiest most painless experience of buying a home. Everyone was so great in this process. Highly recommend!
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Everyone was extremely helpful and professional. They answered all questions I had in a timely manner and helped me find an amazing first house!
This is the 2nd time we bought a house and went through Veterans United. We had a few hiccups but overall experience was great! We have recommended Veterans United to many of our friends and family members many times even since the last time we used them! Veterans tend to miss out on a lot of opportunities and assistance...so we spread the word! Thank you VU team!
There is NO WAY I'd recommend anyone else. Veterans United has given me back peaceful sleep, peace of mind and all that is positive. #1 in my book
Rob, Taylor, Amy and Heather were all the best to work with. From Taylor and the credit team helping us on that front to Rob and Amy helping on the loan front and Heather helping with any insurance needs and questions. They were all there every step of the way to help with all concerns questions, guidance and just there to help through the home loan process. Great people and great learning experience all around. Thank you for all you all did to get us to owning our home.
I can't say enough about my experience. The Lighthouse Program was awesome and my loan officer, Juliana Francisco, was absolutely amazing. I can see that she is a a huge asset to the company. Because of my experience, Veterans United will always have my business.
The whole team made my experience super smooth and pretty fast paced. If there were any hold ups it was on my end!
The process was so smooth and Sheldon was great.
Truly disliked the back and forth and lack of clarity in what was needed
That left a bad taste in our mouths and will be what I remember about veterans united
Response from Veterans United
Hi Bryan,
I’m sorry the process felt unclear and left you with a negative impression of us. The back-and-forth you described sounds frustrating, and I understand how that could overshadow the rest of your experience. If you’d like to talk more about what happened, our Client Advocate team is here for you at ClientAdvocate@vu.com or 1-800-212-5200.
