Awesome team. Secured a deal with a good interest rate rather quickly, meeting my fast-paced schedule.
Getting into contact with the team leading up to my closing was extremely difficult and I would not be contacted back for hours after reaching out. In a time of constant change, I was disappointed that I could not speak with my team quickly about closing matters.The underwriting process was terrible. There we unnecessary delays and things requested that my team should have told me about in advance, not when the underwriter requested them.I will not be recommending VU to others. This has not been a good experience for me.
Our Veterans United Team was superior in customer service. Above all, their communication was exceptional; we received immediate responses to our inquiries. They constantly updated us on the status of the buying process and kept us apprised of progress.
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The team at veterans united was amazing! They provided prompt feedback and direction. This was our second time buying a house and they made it smooth working with both us and our realtor.
It was really a great experience to have Alen Catic as my Transaction Coordinator. Interacting with him over the phone made me feel at ease and his laughter is genuine and contagious. Thanks so much for your hard work and for bringing my dreams to reality. Thanks to the entire VU family for everything.
I will definitely sent anyone to you guys, especially the veterans that I know.
Thanks again for working with me and being patient.
The entire home buying experience was professional, efficient and effortless. The Veterans United representatives were very courteous and patient as well as knowledgeable and respectful. I will most certainly recommend Veterans United to all of my military comrades.
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Jon Ouk was extremely matter of fact, which is how I like it. He explained to me exactly what I could afford and what I needed to know to get the house I wanted. He helped me through the entire process, no bull, just straight facts, and the entire thing was done with precision. Jon is the money, and Bryan was everything else. Bryan Kay was the exceptional at answering questions and helping me through the other part of the process. Anytime I had to sign something or if something came up that I didn’t understand, Bryan answered my questions without fail! With these two as a team, I knew that I was in great hands!
It took awhile for my loan to get approved due to the government shutdown and issues with the Hoa but they helped me along and did what they could to help me close!
Daniel Perry and Joe Hooker were very professional and easy to work with. This was our first time financing a home, and these two guys answered a lot of questions from me and were glad to do so. I like the fact that when I called, I always got Joe or Daniel and not some machine. They made it easy for me. Outstanding people.
Great experience
It went well.
