I would not use this company again, nor would I recommend it to other veterans. The overall loan process was cumbersome and slow. Documentation requests were made piecemeal rather than gathering all required documents at once. It seems the underwriters were not fully aware of the necessary documentation for loan approval or denial. Overall, the process was challenging and difficult to endure.
Response from Veterans United
Hey JT,
I’m sorry to hear that your experience with us felt slow and frustrating. The home loan process can be stressful, and it sounds like the back-and-forth on documentation made things even tougher. Sometimes, additional documentation is needed after underwriting begins to clear or confirm conditions, but that doesn’t make it any less stressful to go through. You deserved clearer communication and a smoother process than what you described.
I’d like for my advocates to learn more about your experience so we can see where things went wrong and share your feedback with our team. When you have a moment, please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com. Our office is open Monday through Friday, 9 a.m. to 5 p.m. CST.
This was the easiest and least stressful way I could have imagined purchasing my first home. My team was absolutely amazing, and always made themselves readily available for any questions or concerns I had throughout the process. 10 out of 10 would gladly use Veterans United every time.
The numbers need to go to 12, because the whole team was great and responsive. I would definetely recommend them to anyone.
Veterans United Home Loans is without a doubt one of the most professional agencies I have ever dealt with in 40 years. They were extremely knowledgeable, helpful and more than willing to go the extra mile. Their dedication to the client's needs were unbelievable. Constant contact and updates in all forms of communication. I have nothing but respect and admiration for their staff.
From start to finish i felt very comfortable with the hole process i really felted i was in the best hands with my team thank you kindly
Kyle and team are great
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Very responsive, great customer service! Very knowledgeable and willing to help pick what’s right for the buyer! Great people to work with!
My team was amazing, they helped this process be a lot less stressful! This team was attentive, respectful, and just overall awesome. They always answered my questions in a way that was easy to understand. Shout out to Bailee, Abby, Tyler!Also another Shout out to Patty Delaney-King for helping my husband and I with navigating us through Credit debt to better our credit scores!
Great Experience! My team stayed on top of everything and made sure I got the best service that I could get!
Terry Roberts and Bridget McGuire were a pleasure to work with. They made me feel like I was the most important client they have ever worked with. They're outstanding, and I will recommend them to anyone in the market!
Shawn Hall and his team were very knowledgeable and very professional and i would recommend them to anyone looking for a home.
I was very pleased with veterans united they were very helpful in every way possible
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Kelsey, Matt, and the rest of the team were superb. They made our house buying stress free. We were always informed on where we're at in the process. We were able to close on the house in 30 days. I definitely would recommend Veteran's United.
As a first time homeowner. Veterans United made the process so easy and comfortable. Next home I purchase will definitely use them again. Thank you Blake!
I have never experience anything like what I experienced working with Veterans United. The professionalism was above all level of customer service. Total go-getter! Didn't leave any stone unturned. I would recommend them to all my military friends and families. God has truly blessed this staff. Thank you all. We love our home!
My experience with Veteran United has been wonderful, from the very first loan to refinancing. I will most definitely recommend Veteran United. Hands down with all that assited the Arnolds with their home buying process.
The team at veterans United made my loan effortless. A couple quick phone calls answer a few questions and sign a few papers and it was done. Five stars all the way.
Great folks to work with.
