Overall my experience with Veterans united was excellent. The only reason im giving a 9 Overall is because I felt sometimes there was a delay in information. Not in all cases, but a few times when I asked a question or for information it took up to two days for a response. Not that two days is a long time. But can be stressful while trying to get finances and information figured out. Especially in a time sensitive situation.
I had the pleasure of working with Mark Anderson. He was truly a amazing guy. No other way to say it. He helped me and my wife with anything we needed. He did everything in his power to help us with any questions, concerns, or issues that may have come through the process. He deserves a raise, promotion, or something to accommodate the amount of hard work and dedication he puts into to taking care of us. Thanks for everything Mark!!! Couldn't have made it without you!
You guys did much more than I expected and actually shifted things around to make things right! You guys gave me much more than I had ever anticipated and I love you for it. Thank you for making my future possible!
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10/10 would recommend to any veteran looking to utilize their VA loan with veterans United!
Bryant Chambly and his team are outstanding. Professional, caring, efficient and knowledgeable; they have it all and do it all for their customers. Easiest home loan I've ever had!
Thank you, Mike Hutson
In the beginning process of buying a home everyone was available for questions and immediate responses back when needed. When the process progressed trying to get ahold of the people we needed to get ahold of were not available, left messages with no call backs, which was very frustrating on our part.
It was my first time getting loan to buy our house. Its alot of steps but the help you through it all. You will be well taking care of, even after closing they are still there to help you with what ever you need. Thank you so much CJ and team you guys rock!!
I was very satisfied working with the loan team and real estate agent, however, upon closing my loan was sold of to Planet Home Lending, which as already been an awful lending company to work with. Planet homes customer support (Was not helpful at all in answering questions) and overall service (not taking out payments when they need to) is awful. I still recommend Veterans United as they made the homebuying process simple, it's just a shame that my loan was sold off to such an awful company, if that wasn't the case my rating would be much higher.
Response from Veterans United
Hi Anthony,
I’m glad to hear you felt supported by your loan team and agent, but I’m sorry the transfer of your loan has been such a tough experience. I know how frustrating it can be when servicing issues come up, especially after a smooth homebuying process. Even though your loan is now managed by another company, you’re still part of the Veterans United family, and we don’t want you to feel stuck without help. If you’re running into problems, our Client Advocate team is here for you at ClientAdvocate@vu.com or 1-800-212-5200.
Professional and curious
The process was long but worth it and so easy with everyone on my side
We had an awesome team!!! From the lighthouse program to our loan officer and all the ones that worked with him! Process was so smooth and easy! My realtor said she hasn’t ever had one go as smooth and quick as ours did!
Kevin Warren and Christopher Coker were the two main loan officers who assisted us. They made everything very easy, and they were always available to answer any questions that we had. This was our fifth home to purchase, which by no means makes us experts. Kevin and Chris were there to update us on changes as we went through the process. VU no longer does hard credit pulls till it's time to actually do the loan, which saved our credit score. VU and our team were the most knowledgeable about VA loans... even as complicated as we are: Dual military, some benefits still wrapped up in another property, one active and one retired disabled Vet. I wouldn't trust another company or team!
I can't say enough about my experience. The Lighthouse Program was awesome and my loan officer, Juliana Francisco, was absolutely amazing. I can see that she is a a huge asset to the company. Because of my experience, Veterans United will always have my business.
My team was phenomenal
The entire process was seamless and easy to follow, they answered every question I had and made sure I was taken care of, I couldn’t recommend them more!
Out standing job!
