Marcus is 100 percent on top of everything I needed.
The team at Veterans United took care of my every single need. I loved every last second of this process. Veterans United was able to deliver even faster than I was wanting.
Allison and the team at Veteran’s United are the best at what they do, and I would recommend them to any of my friends.
Jeff and gray were exceptional in their professionalism and assistance throughout the entire process. Wouldn’t have made it all the way through without them.Big shoutout to Jeff. Hard worker and hope others are able to work with him in the future.
To Mike and his team, it has been said that one of the reasons people don't write thank you notes more often (among other things) is that they don't feel they can find the right words to express their appreciation. I just don't know where to begin, but I guess I can start with a thank you. Thank you for all the hard work and dedication. We are beyond appreciative for your excellent professionalism involving the entire process of obtaining a mortgage on our new home. You made things go smoothly and eased my fears when I had doubts. I'll sure try to recommend my fellow vets who are shopping for homes. It has been a pleasure to work with such knowledgable and dedicated professionals. You guys rock! Sincerely, Subrina Persaud and Chris Figat.
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Nathan, Tara & everyone at Veterans United are awesome! Super friendly and helpful; you couldn’t ask for a better team or experience in your journey in buying a home. This is my second time purchasing a home through this organization and it’s five star service both occasions. If ever I go for another home, Veterans United is my first and likely only go to.
Thank you Nathan and have a very wonderful day! JAO
Called at 8:30, had approved at 11:30 for 150000. Closed on 12 March no problem.
Wonderful to work with and are with you every step of the way.
Dorian was the absolutely best ever. He was always available and had the correct info we needed. He went way beyond his job and made the process that was very stressful so much better.
I appreciate everything that you are have done and if I need anything in the future I won’t hesitate to call thanks again for everything.
Too many negative surprises. honestly if I had known how the whole process was going to be I would not have done it
Response from Veterans United
Hi Bryan,
I’m really sorry to hear how this experience unfolded for you. Feeling caught off guard by unexpected steps or requirements during such an important process can be incredibly frustrating, and I understand why you’d say you might have made a different decision if everything had been clearer from the start.
We aim to set accurate expectations and communicate proactively throughout the loan process, so it’s disappointing to hear that this wasn’t your experience. Your feedback about the surprises along the way is important, and it highlights where we need to do better.
I’d appreciate the chance to learn more about what happened and see where we can provide clarity or support. If you’re open to it, please reach out so I can take a closer look at your situation.
You can contact me at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we’ll follow up as soon as possible if you reach out outside those hours.
Sincerely,
Claire S., Client Relations Manager
I appreciated all the assistance. It had been 34 years since we last moved so it was nice having that helping hand to keep us informed and provide information as needed.
Mr. Turner stayed in constant contact with me, keeping my wife and I updated and aware of any changes and/ or considerations. I appreciate his whole team for their attention to details and our concerns. I would like to thank Tyler and the rest of the Veterans United team for helping us secure the home we chose for our family.
Wow, if anyone would have told me that I would have our dream home when 2018 began, I would have laughed it off! Thank you Veterans United for making something that we thought was a dream come true in less than 2 months! LOL, you have made a believer out of me!
This was the smoothest process I have ever been through. I thought it would be very complicated to buy a house but the team was great and all went well. We closed in a month once we found the house. Fast, professional, and very helpful!
