I cannot say enough good things about Veteran's United. The whole team was fantastic, but I have to specifically shout out Scott Finklang. He worked so hard to make sure that everything we needed was provided and taken care of.
This process took a full year from the time we started the application to our closing date. While we had some early set backs, there were many delays caused by poor, or no, communication from the "team." We were consistently told different numbers and our closing costs went from $3,000 to $15,000. The downpayment was supposed to be 3% and ended at 13% by closing. No one seemed to know what was supposed to happened and in the middle the loan officer changed, causing more delays. Nothing we were told at the start remained the same. If we were not looking at homelessness if the loan wasn't closed on, we would have found a better option. This was the absolute, worst experience we have ever had.
Response from Veterans United
Hi Jenavie,
I’m really sorry to hear how stressful and drawn-out your homebuying process was. Taking a full year, facing shifting costs, and dealing with miscommunication along the way would be frustrating for anyone, and I can only imagine the worry it caused when you were depending on things coming together to avoid a housing gap. That’s not the kind of experience I want for any of our borrowers, and I regret that we fell short for you.
I’d like to better understand what happened here so your concerns are fully heard. If you’re open to it, please reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday, 9 a.m. to 5 p.m. CST, and we typically respond the next business day if messages come in after hours.
I had the pleasure of working with Mark Anderson. He was truly a amazing guy. No other way to say it. He helped me and my wife with anything we needed. He did everything in his power to help us with any questions, concerns, or issues that may have come through the process. He deserves a raise, promotion, or something to accommodate the amount of hard work and dedication he puts into to taking care of us. Thanks for everything Mark!!! Couldn't have made it without you!
Veterans United communicated well through my entire process. I’d choose them every time.
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Bryant Chambly and his team are outstanding. Professional, caring, efficient and knowledgeable; they have it all and do it all for their customers. Easiest home loan I've ever had!
Thank you, Mike Hutson
Very easy and helpful
Everyone at Veterans United is great. They walked me through the whole process and made it smooth.
Awesome experience!!
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Landon and Logan done an outstanding job
I can't say enough about my experience. The Lighthouse Program was awesome and my loan officer, Juliana Francisco, was absolutely amazing. I can see that she is a a huge asset to the company. Because of my experience, Veterans United will always have my business.
Ryan Mason is hands down the BEST person we could have worked with while making big decisions for our family. If we could, we would recommend him to anyone & everyone. Ryan makes the entire experience feel like talking with a close friend & not just someone from an office. We hope to always work with him as he has set the highest standard. Thank you so much Ryan. We appreciate you!
Everyone was so professional and genuine This process was new to me as this was my first home buying experience and it was perfect! I would highly recommend!
