I definitely want to give a shoutout to the entire team Brandon and Jennifer. If was not for them I would not be where I am today…..a first time homebuyer!!! I could not have done this without them and their expertise and experience. I would absolutely recommend Veterans United to my fellow shipmates who are in the early process of purchasing a home.
Kollin deserves a raise!
I have never been to a buying experience. It was treated with so much respect. I recommend this organization to any veteran who is looking for a house. They are great team and they give a damn about us. God bless America.
From the first phone call I made to Veterans United, Joe and his team jumped into action on my loan approval and notifying me immediately of approval. VU's team is efficient and aggressive to the finish insuring the highest quality in customer service to our veterans. Prompt, courteous and professional people who make you feel there with you every step of the way and in your corner. Even with all my questions or concerns VU sincerely answered all of them and assured me all aspects for the best loan was being done. For m y first VA experience I'm very proud to have had VU on my side.
They treat me right. They don't try to sell me anything I don't need. They waited until the rate was right & did their job the way I'd expect from true professionals. I want to thank the whole team that have helped me through buying a house & now refinancing at much better rates.
The team at Veterans United was by our side since the very beginning of our home buying journey. The process was easy and stress free. As first time buyers, it can be very intimidating to navigate the home buying process, but it could not have been any easier with Veterans United. Ian, Nancy, Kevin and the rest of the team showed that they truly cared and were passionate in helping us buy our dream home.
We had issues with another mortgage company when we reached out to Veterans United, we got Ali Schellenberg as our Loan Officer and we are so glad we did. From the moment we explained our situation she started working on our case. She is very experienced, fast, and always available for any questions. Her and Ashely, our loan coordinator made us feel extremely comfortable. The whole process felt easy and enjoyable with them. We knew we were in great hands. We are so grateful we got the perfect people to do our loan with. As first time homebuyers this experience seemed overwhelming at first, but with them it was so great. Big thank you to everyone that worked with us to help us purchase our first home, absolutely amazing experience!!!
Veterens United was probably the easiest lenders that I have worked with in a very long time. From start to finish the whole crew were simply amazing and.Knowlegable.Very kind staff. I would highly recommend Veterans United again.
Overall, a 10! The only thing I would suggest is to make sure that the final closing documents are finalized before the moment of closing! That was extremely annoying! Show up expecting to pay one thing and all of the sudden; nope you must pay this! Also, please fix the issue about having to constantly having to get the DocuSign reset. Every time my Loan team would send me something it would say that my session had timed out and to reverify. Well there is no place or link to do that!
My wife Bridget and I decided to buy a "forever" home after I retired from the police department. As a former member of the Arm National Guard, I decided to try "Veterans United" and I am happy I made that first call. The young lady I spoke with - Hayley Glennon - was amazing and helped us navigate a potentially stressful process. She treated us more like family or friends than new customers. And for that, I am grateful. Thank you, "Veterans United".
We highly recommend Veterans United Home Loans, their service was excellent.
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Could not believe how fast our loan was done. Great people.
Larry is very prompt, professional, and responsive. Definitely a trusted advisor. Wonderful to work, for both my first time mortgage and then for my refinance.
Our loan officer, Matt Istwan, was awesome. He went over & beyond all expectations we had. Matt was always professional, courteous, and knowledgeable during the entire process. I can't thank Matt enough for his help with financing our home, he made such a difference during a very stressful home search.
Be careful with waiting on interest rates. They will let you hold out and get a higher one for more money at closing. Do your own research. The real estate agent was amazing but be careful with the loan team.
Response from Veterans United
Hi Travis,
Thank you for sharing your feedback. I’m sorry to hear about your concerns with the rate-lock process and the challenges you faced with our loan team. We understand that securing the best possible rate is a critical part of the homebuying experience, and it’s disappointing to hear that we didn’t provide the guidance and support you expected.
I’m glad to know that your real estate agent was able to provide excellent service, but I apologize that your experience with our loan team didn’t meet the same standard. Your feedback is invaluable, as it helps us identify where we need to improve to ensure a more seamless and transparent process for our clients. We’re committed to learning from this and making adjustments to provide clearer and more proactive communication around interest rates and rate-lock options for our clients in the future.
If you’d like to discuss this further or have any unresolved questions, please feel free to reach out to my team directly at 1-800-212-5200 or ClientAdvocate@vu.com. We're available from 9 a.m. to 5 p.m. CST Monday through Friday, but please don’t hesitate to reach out at any time that’s convenient for you.
