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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

426,441

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
4
3
2
1

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Showing all 426,441 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend

Everyone at Veterans United is always very helpful and friendly. They make you feel that your case is very important to them and they seem to work tirelessly to get things done quickly and correctly the first time through. Would not go anywhere else for home loan needs. They are always approachable and ready to help. Do yourself a favor and let Veterans United help you.

headshot image of Luke Thurman

Loan Officer: Luke Thurman

NMLS# 916543

4.5 out of 5 Stars
Would Recommend

Veterans United help me get approved for a home loan. I am very happy with my new home. They did not stirred me wrong. Call Jon Abernathy with any questions you may have.

headshot image of Jon Abernathy

Loan Officer: Jon Abernathy

NMLS# 49695

5 out of 5 Stars
Would Recommend

Need a little better coordination in arranging appraisals

headshot image of Jonathan Lucas

Loan Officer: Jonathan Lucas

NMLS# 43401

5 out of 5 Stars
Would Recommend
headshot image of Chris Draffen

Loan Officer: Chris Draffen

NMLS# 2023094

5 out of 5 Stars
Would Recommend
headshot image of Brianna Payne

Loan Officer: Brianna Payne

NMLS# 1992841

5 out of 5 Stars
Would Recommend

Want no hassle connect with Veteran United home loan for all your needs

headshot image of George Eastergard

Loan Officer: George Eastergard

NMLS# 1446649

5 out of 5 Stars
Would Recommend
headshot image of Wendy Pulliam

Loan Officer: Wendy Pulliam

NMLS# 1200036

4.5 out of 5 Stars
Would Recommend
headshot image of Trevor Damer

Loan Officer: Trevor Damer

NMLS# 1699779

5 out of 5 Stars
Would Recommend
headshot image of Stephanie Buckridge

Loan Officer: Stephanie Buckridge

NMLS# 1035470

1.5 out of 5 Stars

For future reference, I would say communicate better with the buyer see where they stand and how's everything going.

Response from Veterans United

Luis, it is important for us to incorporate customer feedback whenever possible to improve our service. If you are willing to share more information, then please contact a member of our Client Advocate team for continued support. We value your input, and we are disappointed to learn that your experience was not better managed.

5 out of 5 Stars
Would Recommend

Everyone on Kevin's team always were polite and answered all our questions and never turned us away even when they should be home. Thank you for very exceptional service and support

headshot image of Kevin Osterhaus

Loan Officer: Kevin Osterhaus

NMLS# 1960695

5 out of 5 Stars
Would Recommend
headshot image of Danielle Genz

Branch Manager: Danielle Genz

NMLS# 400570

5 out of 5 Stars
Would Recommend

I can’t thank Katie and her team enough.
Super friendly and knowledgeable.
You want and need these folks on your side.

headshot image of Katie Rose

Loan Officer: Katie Rose

NMLS# 860643

5 out of 5 Stars
Would Recommend
headshot image of Sam Brown

Loan Officer: Sam Brown

NMLS# 1601606

5 out of 5 Stars
Would Recommend

Tyler was very easy to work with as well and appreciate him also

headshot image of Durell Cope

Loan Officer: Durell Cope

NMLS# 1085911

5 out of 5 Stars
Would Recommend
headshot image of Benjamin Long

Senior Loan Officer: Benjamin Long

NMLS# 1099960

5 out of 5 Stars
Would Recommend

I was very skeptical about refinancing my home, Veterans United made the entire process so smooth. I am very happy with my decision. If you are considering purchasing or refinancing go with them, they are top shelf on customer service!

headshot image of Brian Bradley

Loan Officer: Brian Bradley

NMLS# 1464173

5 out of 5 Stars
Would Recommend
headshot image of Kyle Gardner

Loan Officer: Kyle Gardner

NMLS# 1203784

5 out of 5 Stars
Would Recommend
headshot image of Sami Rowe-Tillinghast

Loan Officer: Sami Rowe-Tillinghast

NMLS# 1940781

5 out of 5 Stars
Would Recommend

Just the best. Thanks for everything. Out of all the options available, I couldn't be happier about choosing Veterans United.

headshot image of Jeffrey Ferguson

Loan Officer: Jeffrey Ferguson

NMLS# 201868

5 out of 5 Stars
Would Recommend
headshot image of Brendan Wilson

Loan Officer: Brendan Wilson

NMLS# 362532

5 out of 5 Stars
Would Recommend

You can't go wrong with VU.

headshot image of Nichole Barber

Loan Officer: Nichole Barber

NMLS# 1275878

2.5 out of 5 Stars

I don’t feel that I was actually listened to when I called to enquirer about a home loan. It was more like they just wanted to get me in the pipeline. This is not the first time I have acquired a mortgage through VU. The first experience was the excellent; this time, not so much.

Response from Veterans United

Thank you for this feedback Scott. If you are willing to share more information, then please contact a member of our Client Advocate team for continued support. We understand how the home buying process can get stressful, especially when certain aspects are not resolved quickly and accurately the first time. Delivering exceptional customer service is important to all of us at Veterans United. While we cannot change the experience you had we want to ensure that no other customers have this same experience in the future. Our hope is that your home serves you well and we invite you to connect with us for any needs in the future.

5 out of 5 Stars
Would Recommend

As a veteran, I am so pleased about the support that I received from Veteran's United to purchase my home.

headshot image of Nick Intrieri

Loan Officer: Nick Intrieri

NMLS# 1524889

5 out of 5 Stars
Would Recommend

Being stationed overseas during my entire home buying process was a bit tough. Waking up early or staying up late just to synch with the time zones state side was a hassle. However, the VA home Loan team, and my Realtor were always more than understanding and went the extra mile to work a little later and to match my schedule so it wouldn’t be as bad. It was truly a great experience working with the entire team. Provided great resources, knowledge of the area, and the tools to succeed.

headshot image of Carrie Freeman

Loan Officer: Carrie Freeman

NMLS# 1140687

5 out of 5 Stars
Would Recommend

Thank you to the whole team we appreciate you all for making this experience easy for us

headshot image of Denise Stroud

Loan Officer: Denise Stroud

NMLS# 1136506

4 out of 5 Stars
Would Recommend
headshot image of Laura Shackelford

Loan Officer: Laura Shackelford

NMLS# 646312

5 out of 5 Stars
Would Recommend

Incredible team. They made everything very easy and helped to make this experience as stress-free as can be.

headshot image of Harris Giger

Loan Officer: Harris Giger

NMLS# 943094

5 out of 5 Stars
Would Recommend
headshot image of Charlie Holsten

Loan Officer: Charlie Holsten

NMLS# 1721617

5 out of 5 Stars
Would Recommend
headshot image of Seth Wilmes

Loan Officer: Seth Wilmes

NMLS# 1632136

More Reviews

See all 426,441 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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