Number one on top of list for recommendation
Very nice and professional group! All my questions were answered in a resealable time.
I would highly recommend them.
Home purchasing is an extremely complicated process. Ben and his team were kind and understanding. I felt confident that they knew exactly what we needed. They worked with us during the VA to FHA process. Made us feel comfortable with each step in the process. We are grateful to Veterans United and Ben Long and team for all they have done for us.
My VU team were absolute Rock stars!!! From start to finish my experience was fantastic and stress free. Not to mention closing on my house with keys in my hand in 21 days 😎.
This Tampa United Veterans office has to be the best united Veterans office hands down. Kelly T. Made the process super easy and stress free.
The entire loan team assigned to me was fantastic from start to finish! They were very responsive to any questions or concerns we had during the entire process. I can say that I never once questioned anything about the process since it was explained in great detail throughout the journey. All of this home buying process with VU was all done virtually and again we both felt taken care of the entire time and confident in what was happening on our behalf for the home buying process. Fantastic home buying experience! Thank you again Kelsey, Abbie, Paige, and team at VU!!!
At the end, we had the Loan Specialist, Matt Landis, who we were not working well with, at least two other people gathering information for him, and an underwriter. There may have been more. We didn't understand why so many people were involved. The two people who worked with/for Matt didn't really even communicate with us, and Matt kept acting like he had no authority whatsoever by the end. Everything seemed to be up to the underwriter, so why couldn't we work directly with the underwriter? Why weren't we working with someone who had authority, instead of puffed up salesman who didn't know how to deal with customers?
The entire team was a blessing in helping my wife and I buy our forever home together. I'm glad to see all the great help that was put into place for Veterans. Keep up the great work.
I am grateful for this whole experience there has definitely been some hiccups when entering our new home and a lot of things that were unforeseen that we have had to fix but through all that craziness I still find the blessings and how grateful I am to finally have a roof of my own over my head something that no one can take away or manipulate into that I’ll forever be grateful!!!
