Nick made everything so easy and informed us the whole way through.
Outstanding service and communication throughout the whole process.
Made buying a home very reassuring. Provided much support
The team, the process, and the overall time spent was incredible. Everyone was not only helpful but more so patient and broke everything down to help me through the process.
During PCS and ETSing, Veterans United showed incredible care and support for me every time. I was blown away by how quick and easy they were able to work with and made the entire process smooth. I loved all of the resources they provided and every staff member was awesome to work with. This was an amazing milestone in my life with transitioning out of the Army, and I feel very blessed and thankful to have had the Veterans United Team supporting me.
Absolutely exceptional service! This was my first home buying experience and it couldn't have gone any smoother thanks to Melanie and Dustin and everyone at Veteran's United. I would definitely recommend this to any of my service member friends! Thank you all for everything you did, I will forever be grateful!!!
Mike is the best. He went above and beyond to make it happen quickly and correctly.
My loan officer Ben Choi did not communicate well. Went on vacation/leave and put someone in his place that wasn’t licensed, and could not answer questions. Mason Radcliffe was terrible as well. All over the place. Had to beg to receive phone calls from both. Didn’t give me the correct cash to close until signing day, and even then it was still wrong. They ruined my first home buying experience.
Response from Veterans United
Hi Lindsey,
I’m really sorry to hear how this experience impacted your first homebuying journey. This should be an exciting milestone, and it’s frustrating to hear that communication issues, lack of availability, and unclear information made it so difficult.
Not being able to get timely responses, especially when you have important questions, can feel incredibly discouraging. On top of that, receiving inconsistent or incorrect details about your cash to close adds another layer of stress that shouldn’t happen. You deserved clearer guidance and more reliable communication throughout the process.
I’d really like the opportunity to look into what happened here and better understand where things broke down. If you’re open to it, please reach out so I can help and make sure your concerns are fully reviewed.
You can contact me or my team at 1-800-212-5200 or ClientAdvocate@vu.com. We're available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we typically respond the next business day if you reach out after hours.
Sincerely,
Claire S., Client Relations Manager
Great experience !
As a proud military veteran, I cannot express enough gratitude to Veterans United team for their unwavering support they provided in helping my family secure a VA home loan. Their exceptional service has completely transformed our lives, and we are forever grateful for their dedication and expertise.From the moment we contacted Veterans United, we were treated with the utmost respect and understanding of our unique situation as veterans. Their team of professionals took the time to listen to our needs and concerns, walking us through every step of the process with patience and clarity.One of the standout qualities of Veterans United is their knowledge of the VA loan program. They have a deep understanding of the intricate details and requirements, making us feel confident that we were in good hands throughout the entire journey. They effortlessly navigated the paperwork, ensuring a smooth and timely approval process, which took a significant burden off our shoulders.Moreover, their customer service is second to none. Communication was prompt, consistent, and reassuring. Whether it was via phone, email, or in-person meetings, we felt well-supported and cared for, knowing that our questions would be answered promptly.Veterans United's dedication to ensuring that veterans and their families receive the best possible service is truly commendable. They went above and beyond to find us the most favorable interest rates and loan terms, tailoring the options to suit our financial needs. Thanks to their efforts, we now have a beautiful home to call our own, and we can confidently say that our future is looking brighter than ever.The impact of Veterans United's support extends far beyond just helping us secure a home loan; they have shown us that there are companies out there who genuinely care about veterans and their families. Their commitment to the well-being and success of those who have served our country is something that will stay with us for a lifetime.We wholeheartedly recommend Veterans United to any fellow veterans seeking assistance with a VA home loan. Their professionalism, expertise, and heartfelt dedication to supporting veterans make them an outstanding choice. Thank you, Veterans United, for making our dreams come true and being there for us every step of the way!
Emily has been on the look out to lower my interested. She keeps an eye out for I’m sure not only me but way for us Veterans to save us money. Been in contact with her as interest rates go up and down. Can’t say enough about her professionalism. Thank you!!!
Horace was awesome to work with. Always made sure we knew where we were at in the process. Made the whole loan process actually very enjoyable. Highly recommend
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Thank you Veterans United!! Shawnee and Kimmy were amazing in helping us purchase our first home!
Veterans United made buying a house simple!
All of team at Veterans United are extremely professional. This is the third time I used them for my VA mortgage needs. I highly recommend them!
Charles Dittbrener & his team made this process more seamless than I ever would have expected!
Great agent and team I would highly recommend
