This Team was amazing through out my process. I received information fast and was able to close on my house in time!Thank you Brett and Bridget for all you help!!
Thank you all for helping me out with this process. Getting out of California seemed like it was never going to happen and I'm glad I picked up the phone and called you.
There were bumps in the whole process, but there are bumps no matter what. Maybe a little better communication, but even saying that is not really a red flag simply because everyone's situation is gonna be different because we all have different lives. Doing anything less than great would have been me not getting this house and I did so I will forever be grateful for my team of Bill,, Anna, and Sierra. Thank you from the bottom of my heart.
Very easy process, kept me in the loop every step of the way
Ready to see for yourself?
Experience first-hand why 372,766 homeowners give us a perfect score!
Whitney did an amazing job and made everything so easy and friendly.
I highly recommend Veterans United. Having dealt with other mortgage lenders I can tell you they are the most knowledgeable when it comes to the VA Loan process. Even if you have undesirable credit; they have a team that coaches you on how to build it back up. You never have to worry about being embarrassed because there is no judgement. They really there to help. Although there is a lot of running around and document requirements in the beginning, I can assure you it is for a good reason. They are very thorough therefor making sure there are no surprises when it comes to closing.
This was the first time I got to use my VA benefits and the entire team was great! They were all knowledgeable and worked with urgency.
Poor overall experience. Way too many people involved, main person I was dealing with was on a plane during closing. Was promised 600-800 dollars at time of closing, but instead they ended up *trying* to bill me like $150 at time of closing. Also sent me a lot of HUD’s with incorrect numbers. I will not be recommending this lender to any of my veteran friends at all. I wish I would’ve used a different company.
Response from Veterans United
Hi Noah,
Thank you for sharing your feedback. I'm sorry to hear your experience didn't meet your expectations. I understand how frustrating it can be to work with multiple people throughout the loan process, especially during a critical time like closing.
I'm also sorry to hear about the confusion surrounding the closing figures and the concerns you had regarding the costs presented to you. Clear communication and accurate information are important, and I can understand why this experience left you disappointed.
I'd like the opportunity to learn more about what happened. Please contact me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically returned the next business day.
Sincerely,
Claire S., Client Relations Manager
Veterans United made our home-buying experience easy from start to finish. Our loan officers were always helpful, responsive, and kept us informed every step of the way. We’re incredibly grateful for all their hard work and for the thoughtful housewarming gift. Thank you for helping our family get into our new home!
To whom it May Concern, June 15, 2026
My wife Marjorie and I would like to Thank the staff of Veterans United Home Loan very much for accepting us to refinance our home mortgage through you. I was quite impressed to receive a txt call and email after filling out an online application from
MS Jen Huppert introducing herself to be the agent handling our application. we received and immediate quote on the same evening that same day and compared her quote with 3 other lenders. We like her quote because it gives us more breathing room from the old one, so we proceed to go forward with her. She was meticulous on her instructions, directions and guidance getting all our documents submitted correctly in a timely manner. She was very professional and new her job well, she has shown great tact and communicates very respectfully to myself and my wife which made us more comfortable with Veterans United. if we ever run into families and friends trying refinance their homes, we would gladly recommend Veterans United and contact MS Jen Huppert. A big Mahalo to VU.Semper Fidelis
MB Floresca USMC retire
Overall this was an exceptional experience! Thank you to the entire team!
Nick and his entire team are truly exceptional and I'd recommend them to all that have served! They made the entire process easy and are always very responsive and helpful with any questions you may have.
