I have mixed feelings about using Veteran's United. Loved the real estate agent they referred us to, the concierge was super nice, and the loan officer good. The insurance rep found us the lowest rate for home owner's insurance so no complaints there either. However, they use a middle-person called a loan coordinator who we did not like at all. Not sure what that individual's purpose other than pass along or ask for information for the loan officer or underwriter; seems like work the loan officer could do. Would not recommend using any lender who uses something like this. We found that part of the process frustrating because ours didn't seem to review any of the documents we submitted and ended up asking for duplicate information that had already been provided.They seem to struggle communication across the team. We provided detailed information to the representative when we initially inquired; income, employment status, ect. However some of the information never made it to the loan officer until right before closing, causing a lot of unneeded anxiety throughout the process. In the end it all worked out but I feel it could have gone a lot smoother.
Overall this was an exceptional experience! Thank you to the entire team!
As first-time homebuyers, the process could have easily felt overwhelming, but Chris and the entire MyVU team made our dream of homeownership a reality.Their professionalism, patience, communication, and dedication throughout the process were outstanding. Chris was always willing to answer questions, return calls, and help us navigate every step with confidence. Even when challenges arose, the team remained committed to finding solutions and keeping us moving forward.We are incredibly grateful for the hard work and support that helped our family get into our new home. Thank you, Chris and the MyVU team, for going above and beyond. We highly recommend them to anyone looking for a knowledgeable and caring mortgage team.— Tusharm & Keri Chavis
Second time using veterans united. They are the best team ever.
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The VA team was stupendous! I highly working with Evan
I worked with Matt R. during the purchase of our home, and I couldn’t have asked for a better lending experience.Matt was professional, knowledgeable, and consistently available to answer questions throughout the process. He did an excellent job explaining each step and making sure I understood my options.What stood out most was his availability and communication. Lenders told me the rates are the same everywhere, I don’t know if that’s always true, but the customer service isn’t always the same and that’s where Matt crushed it. He stayed in regular contact, provided timely updates, and never left me uninformed.
I can’t recommend Matt R. enough to provide your lending options for your next home purchase.
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I had an amazing time working with Veterans United, they made sure I was supported every step of the way. They made their app very SIMPLE to use, it gives you a to-do list of tasks that you need to complete prior to moving onto the next steps of the home buying process! I worked with Burke and Kayla who are equally wonderful and very knowledgeable, they have no problem slowing down and being able to make sure you understand completely the documents you are signing!
Chris and his team were outstanding. They made the process so easy and they answered every question along the way. This is the second time I have used them and they made the process of buying a home so painless. I would recommend them to anyone who wants to buy a home.
Veterans United helped my wife and I be first time homeowners and this picture is from our closing day.
Buying a home can be stressful, but Veterans United made us feel like we had a team rooting for our family every step of the way. From late-night questions to last-minute updates, everyone was responsive, professional, and genuinely cared about helping us succeed.Ginny and Jeffrey were outstanding and went above and beyond throughout the process. We never felt like just another loan file, we felt supported. Closing on our home was an emotional milestone for our family, and we’re grateful for the role Veterans United played in making it happen.10/10 experience and we would absolutely recommend Veterans United to fellow veterans.
They will work extra hard to get the job done
