When another lender told us buying a new home was impossible, Amanda and Veterans United got it done. Had we not made the call, we'd still be in the home we outgrew.
At first with doing anything with the Internet is was worried but this was such a positive experience I'm so glad we did this.
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In the last few weeks, I dealt with Ryan. Ryan's attention to detail and follow up were exemplary!
I strongly recommend Veterans United in Austin. They made the loan process the best I have ever had.
David W Baker
Future VU customers , your in awesome hands . These guys will and do go the extra mile for clients . I found out they will help with even you don't think it's going to be possible . Thanks we're loving the house
if your looking to use your VA loan then this is the company to use I used them on one of the most difficult situations a short sale and they were very patient with it if I could give them 10 stars I would
I highly recommend them
I, personally, found there to be a glaring communication block between my loan officer (Aaron Madrid) and other departments within Veterans United Home Loans, and the other companies that were involved with the closing. It appeared, at times, that the proverbial left hand did not know what the right hand was doing. If I was simply made aware of what to expect and how the process was going to work (during the closing) -- after I had already inquired -- the closing period would have went a lot smoother. Instead, it was replete with confusion and chaos. My loan officer, was a decent and respectable young man but, my family and I would've been better served if we received prior warning as to the many missteps that *could* happen during a closing with Veterans United. Especially after I was given a closing date, only to have it cancelled. A Mobile Notary (Attorney) who was scheduled to be at *my* home in the morning, but never received the closing documents. When the Mobile Notary and I finally met up (I met him in Boston, just so I could get the closing done and over with), and when he *finally* received the closing documents, he asked where my wife was, and I told him that I wasn't informed that she had to be present. Well, apparently, my loan officer didn't tell me that my wife had to be present for the closing. Many hours later, at 8:PM in the evening, the Mobile Notary came to my home with the closing documents. This time, my wife was present (it would've been nice to have been told that piece of information earlier). While we were signing the closing documents, my wife noticed that the spelling of her last name was wrong. Our last name is, Gil. They spelled my last name properly: Gil, but for whatever reason, they spelled her last name with two L's: Gill. This, too, was something that should not have happened. Had I been given the essentials of what to expect and *who* needed to present for the closing, or had my questions answered, again, it would've saved me and my family a whole lot of stress and anxiety. I'd also like to add that in the future, if Veterans United Home Loans is serious about treating Veterans and their families with professionalism, dignity, and respect, then Veterans United Home Loans should drop their partnership with Fidelity National Title. They appeared to be the originating force behind most of the problems that I encountered during the closing. With regard to Veterans United Home Loans, going the *extra* mile for the Veteran wouldn't be a bad thing, either. I was told *twice* by my loan officer to contact two different businesses on my own: Wells Fargo and Fidelity National Title, to have my questions answered. Without question, these inquiries should have been made by my loan officer. In the future, I would use Veteran United Home Loan again, because now, I at least know what I'd be in for. Please note that this is *not* my first home refinance or cash-out refinance. For the most part, I know how things work and what to expect. The closing period of this process with Veterans United Home Loans was an experience that I'm certain no Veteran would want to go through.
Veterans United made both our primary loan and our refinance very easy and painless. Everyone in the office is fantastic with follow through in a timely manner. I highly recommend VU!
Veterans United is a great company to work with, they made buying my home not only a success but an adventure I was not alone on.
Any veteran who qualifies for this program needs to use it! Everyone we came in contact with was on our side and didn't leave us alone at all from start to finish! Never have been through such a positive experience buying s home and we love it in Texas!
It's a long process and as long as you work with them and give them the information they need it will work to your advantage
My loan and then refi went very smooth with no surprises. Brittany and the team she works with are top notch pros.