Are they legit?..........completely legit! :) Being in Oregon but having your loan agent in Missouri can be a little nerve-wracking at first. However the people at Veteran's United and especially our loan officer Nate Bitner made it so easy and comfortable to walk through the process. Their communication and availability is the top notch and it is what sets them apart from the all the others!
The concierge service was a great help setting up utility service at new address. This service alone is worth its weight in gold!
I would like compensation for the lost interest I paid to cover my own interests in the loan that failed to clear on time and should have been dealt with without my involvement. I'm fairly certain if I hadn't gotten involved we very likely would have gone beyond the 15 day grace period with the mortgage company thinking it was all taken care of. Without my follow up (several hours of dealing with this) it seems no one would have known there was an issue. Even until just an hour ago no one know there was a problem...
Response from Veterans United
Thank you for this feedback Robert. A member of our Client Advocate Team has left you a message and sent an email for additional details. We understand how the home buying process can get stressful, especially when certain aspects are not resolved quickly and accurately the first time. Delivering exceptional customer service is important to all of us at Veterans United. While we cannot change the experience you had we want to ensure that no other customers have this same experience in the future. Our hope is that your home serves you well and we invite you to connect with us for any needs in the future.
Overall great experience and I would recommend to all vets
Thumbs up , there for me and my family was able to call anytime quickly respond to all calls. Thanks
It's been a long time since I've applied for a mortgage on a home, and there's more to it than I remember. Be prepared to provide documentation, lots of it, in a timely manner to keep the process going. Depending on your circumstances, you may have to contact several agencies for current information, which may have to be mailed to you, though some is available online. An updated computer and printer/scanner are invaluable. Read information VU has posted on their website which can be helpful to you. Also be aware that even though most loans are "0 down payment", there are fees involved, some of which can be rolled into the loan, but expect there to be some cash layout required at closing. Discuss any concerns with your loan specialist and they will be happy to help.
Amazing company!
Josh and his team went above and beyond for me and my unique situation and having errors on my credit report and work tireless with me to correct it get me in the best rate and get my home with one of the craziest home market there has ever been couldn’t be happier with Veterans United thanks!
I would not recommend. After 6 months and having our home insurance cancelled, we finally got the paperwork to sign and it wasn’t done correctly. Find someone else to work with.
Response from Veterans United
Thank you for sharing, Barret. A member of our Client Advocate team will be researching this further to determine how we may improve our service for future clients and how to prevent roadblocks that may have caused the issues your have stated. If you would like to further share your experience with our team we would value the opportunity to learn more.
I would highly recommend Veterans United. They made the whole process quite smooth and were great at communicating all parts of the loan undertaking.
To all my fellow Veterans, Veterans United was great and timely. They kept me informed of the loan process and I was never left out.
I would tell any fellow vet that this team really has your six
Thanks
