The entire professionalism of all the team was exceptional. Although, we encountered some rough spots it held together and made the closing as expected. My sincere appreciation to all.
Veterans United was very helpful. We stayed in contact and helped each other as much as we could from start to finish. Our first home buying process went smoothly and worked out very well for our family!
Once again great process. We had a little lapse in communication for about two weeks but once everyone got back in line it was a smooth process. Thanks again team
Once again Felecia, Jennifer, and her team were phenomenal! This was my second VA loan with Veterans United (VU) and they were able to secure a good rate. They were attentive, timely and processed my application quickly. The ease of signing documents through the app was very helpful and allowed me to connect and respond from anywhere. I appreciated the reminders and concierge support to ensure I didn’t miss important timelines. They were thorough and explained anything I was confused about in great detail. The level of customer service from all of the departments I connected with was excellent. I would recommend anyone to work with VU or just give them a call to hear what they offer when considering buying a home…you’ll be SOLD!!
Billy was great! He new all the right questions to ask to get my loan approved in a short amount of time & was very prompt handling paperwork & answering the many questions I had. I would definitely recommend Veterans United & Billy. I think Billy did an outstanding job !!! and I appreciate his hard work.
My realtors did not communicate with my loan team, so the agreed upon repairs fund never came to me, also my loan team never communicated with me as to what to do with excess funds at close and they opted to pay down the interest rate vice the loan amount which anyone would tell you makes more financial sense. Over all, the concierge team did great, made the realtors job a walk in the park and the still fumbled it, my overall loan manager went on vacation and didn’t leave someone in charge. I can say that I recommend them nor that I will use veterans united again for any future purchases.
Response from Veterans United
Hi Derek,
I’m really sorry to hear about the breakdown in communication you experienced during your homebuying process. It’s clear how frustrating it must have been to have agreed-upon repairs and closing funds handled in ways you didn’t expect, especially without clear guidance from the team. I also understand how the timing of your loan manager’s absence added to your disappointment.
I’m glad to hear you had a good experience with our concierge team, but I know that doesn’t make up for the issues you’ve described. I’d like my team to have the chance to review your file so we can better understand what happened and see if there’s anything we can do to make this right. Please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday. If you contact us outside of those hours, we’ll get back to you the next business day.
I love you guys, I gained family! Although the process, I felt the genuine concern for my well being and mental health. I appreciate the work and effort you guys put forth for me!
I once owned a real estate company and thought I knew it allI. Wrong! But the two people I dealt with, Nathan Reeves and Tyler Galloway, DID know it all. At least if they didn't, they admitted it and got the answer right. They were really outstanding to work with.
The entire team was very helpful and a delight to work with.
