The entire team was magnificent! They were knowledgeable, efficient, and personable! During every step of the process, they showed love and a willingness to assist my family and myself. I don’t think there is a better team than the Veterans United Home Loan company! Would I recommend them to another person? The answer is a resounding yes! Thank you so much!
The team went well above and beyond expectations and got us over the line! Outstanding service!
The process was smooth and all my questions were answered. Levi was especially especially helpful easing some of my nervous concerns as a first time home buyer!
What can I say—Veterans United made the entire mortgage process incredibly easy and completely stress-free. Something that’s usually overwhelming and full of uncertainty turned out to be straightforward and manageable thanks to their guidance.Not only did they set realistic expectations, but they also clearly explained what to expect at each stage. My entire team was responsive, accessible, and always willing to help—whether by email, phone, or text. I never felt ignored or left in the dark.Each member of the team personally introduced themselves, explained their role, and made it clear how they could support us. From pre-approval all the way to closing, the experience was smooth and professional. I couldn’t be more grateful for how well we were taken care of throughout the entire process.
Jeremy and Andrea were a great team, even with the few little speed bumps we had they helped make this whole process pleasant. Would definitely recommend and have already begun singing their praises. Veterans United definitely has a staff that cares about what they are doing.
My team worked hard to ensure everything went smoothly. Great job!
Incredible experience with 0 issues. Smooth and plenty of support throughout the process
Karin was amazing to work with! She is great at keeping us up to date with all parts of this journey and any questions we had were answered fast and she always was happy to help . We appreciate all that she did for us and thank you so much!
Very easy transaction.
Too many people asking for the same information. Stopping reading on information documents after seeing one word and if they had continued reading they would have seen that the information requested was there days earlier. Not looking at information sent and when I called the person and had him opened my documents and my financial data was there and he stated”Oh there it is”. This was after days of me telling him it was connected.
Response from Veterans United
Hi Bennie,
Thanks for sharing this—and I’m really sorry you were put in that position. It’s frustrating enough to be asked for the same documents over and over, but having to prove they were already submitted? That’s exhausting, and honestly, it shouldn’t have fallen on you to catch what we missed.
I know how important it is to feel like the people handling your financial information are paying close attention, and I’m sorry we didn’t live up to that expectation here. I’d really like to have our team take a closer look at what happened and see how we can make this right.
If you're open to it, our Client Advocate team is available at 1-800-212-5200 or ClientAdvocate@vu.com. We're in the office Monday through Friday from 9 a.m. to 5 p.m. CST.
The whole team was awesome. Everyone stayed on top of it and I never felt like I was missing anything. Chance always made sure to check in to be sure I knew what was happening
The Veterans United team was amazing to work with. Everything went smooth. I had a lot of confidence they would help me through the process. I now have a home and VU made it possible. Thank you, my team was amazing to work with!
Such a friendly process, they really go above & beyond for the Veteran!
The whole buying experience was not smooth and very stressful. Just one issue after another only to be robbed with excess fees !!!Even after the loan I cannot get a hold of anyone to address the insurance money you withheld from me against my objections !!! Now my insurance has dropped me because you failed to pay them.Your stupid AI system is the worst customer experience I have ever encountered & cannot get anything done with or get to the right people to help you !!!Why would any honorable person recommend your company after this fiasco !!!
Response from Veterans United
Hey Timothy,
I'm really sorry to hear how rough this experience has been for you. Buying a home should feel like a moment to celebrate—not a constant string of stress and frustration. It’s especially concerning to hear about the insurance issues and how hard it’s been to get in touch with someone who can actually help. That’s not the experience we want anyone to have.
I want to make sure your concerns are heard and looked into properly. Our Client Advocate team is here to help track down what happened and make sure you’re connected with the right folks to get answers. You can reach us directly at 1-800-212-5200 or by emailing ClientAdvocate@vu.com.
We’re in the office Monday through Friday from 9 a.m. to 5 p.m. CST, but if you reach out outside those hours, we’ll do our best to respond as soon as we’re back in.
We had a wonderful experience with Veterans United.
