Mary, Amy, and Chris were very helpful though the whole process. I know they put in so many extra hours and extra sweat with our loan. Mr. Barrett would be proud of your total dedication and professionalism.
Everyone went above and beyond to accommodate my every need. Outstanding group of individuals and it was a absolute pleasure working with them.
Everything was open and professionally done
VU was extremely helpful during the whole process and was extremely understanding with complicated military related issues that came up. Would 100% recommend especially for first time homebuyers.
My name is Justin Truman (Retired Veteran). This was my first time purchasing a home, and I used my VA home loan to do so. I didn’t know what to expect and was a bit intimidated—until I called Eric Johnson at Veterans United.
I looked it up online: Veterans United is the #1 Veterans Home Loan Lender in the world, and that’s for a good reason. I had searched far and wide for a lender who could offer the greatest loan amount, and as it turns out, it’s Veterans United! My credit score was around 640–660, and Veterans United approved me for up to $300,000. I was even told to contact Eric if I needed more. 😂
I found a home for $200,000, and Eric locked me in at 6.5%, which is amazing considering my last bankruptcy and credit history. He was always in contact with me, and if he was on the phone, he would always call me back. I could literally go to war for this dude—his service and professionalism are what I call next level.
His team even got together and went shopping for me for a housewarming present. The fact is, I expected the home-buying experience to be hectic, stressful, and overwhelming. Turns out, I couldn’t have been more wrong. Eric even provided me with a checklist (with links) throughout the entire process.
It was literally one of the best experiences of my entire life. I haven’t been this happy since my child was born—and that’s a fact. This man treated me as if I were his own son.
If you are a veteran who qualifies for a VA home loan, it would behoove you to contact Eric. And when you do, tell him I said hello.
John, Joshua, Kylie and everybody at VU were exceptional in customer service. Highly recommend VU and especially this team!
Kyle was the person charged with helping us and wouldn't answer my calls. When he did he would try and make excuses as to why we went back to underwriting or why certain amounts were on the closing disclosure. He is either unedjucated in his current position or too scared to take his position serious and represent me and get answers from other departments. This isnt my first va loan and this was the worst experience i've ever had. My realestate agent and my self and atorney had came up with a perfect plan to remedy the plumbing and water damage repair costs and situation. But Kyle instead sent us back to underwriting for an escrow hold which underwriting ended up denying and later Kyle ended up passing us off to uper management who went with our original plan. This wasted costed us significant out of pocket cost that we werent prepaired for. As well as wasted everyones time. Closing was pushed back and costed us our payout at closing to significantly decrease and be applied to interest on a property i didn't even step foot into yet.
Response from Veterans United
Hi Cameron,
I’m really sorry to hear this VA loan experience was so difficult, especially since you’ve been through the process before and knew what to expect. I can understand how upsetting it must have been to face delays, confusion about underwriting decisions, and unexpected costs that caught you off guard. It sounds like you, your realtor, and your attorney put in a lot of effort to create a plan to handle the repair costs, and I regret that it wasn’t followed at first. I know that back-and-forth only added to the stress, pushed your closing back, and left you with added financial strain at a time when you should have been focused on settling into your new home. Closing on a home should feel like a positive milestone, not a burden, and I’m sorry that wasn’t your experience here. If you’d like to talk more about what happened, our Client Advocate team is available at ClientAdvocate@vu.com or 1-800-212-5200.
I was given a recommendation from a family member about Veterans United, and I was uncertain because I was working with another lender. From the very moment I called, I was treated throughout the process exactly the way I would love for others to be treated. I was treated with respect, professionalism, friendliness, and as if i was part of a very big family. I couldn't be happier. Above all, Veterans United won my business and respect. Debbie Rau and Glenn Steely were outstanding.
Yes, most definitely.
Highly recommend Veterans United. 100% satisfied .
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Professional, kind, helpful, and top-notch in my book.
Rob and Aaron were excellent in explaining the whole process and didn't miss a beat. They always kept me in the loop and made my homebuying experience painless. They made my dreams possible when I wasn't sure I was even a candidate with my situation. Awesome company and awesome staff.
Even through some adversity, the team at Veterans United never rested until this deal was finalized! Great job to everyone involved!
Kim Ahrens and the entire team were very helpful and answered all of our questions every step of the way.
