Don and Sarah provided information and support throughout the entire loan process. They responded promptly, explained each step clearly, and addressed questions as needed.
Devon and his team were the only lenders who understood rules about seller's assistance for VA home loans. Every other lender I spoke with said they interpreted rules a certain way; Devon gave me the correct information unequivocally. It's for this reason that I decided to commit to VU. Customer service was also top notch.
Until the VA, the Appraiser and Veterans United can get on the same page there will always be too many set backs.
Response from Veterans United
Hi Danny,
I’m sorry the process felt weighed down by setbacks. I know how frustrating it can be when different parts of the process don’t feel in sync. The VA appraisal’s role is to look at the property’s value at face value, but it isn’t the same as a full home inspection, which can help buyers catch more details earlier on. I understand that doesn’t make the experience easier, and I’d like to hear more about what happened. Our Client Advocate team is here for you at ClientAdvocate@vu.com or 1-800-212-5200.
Mary, Amy, and Chris were very helpful though the whole process. I know they put in so many extra hours and extra sweat with our loan. Mr. Barrett would be proud of your total dedication and professionalism.
I have already recommended veterans united to 4 other service members who are set to close next month 👍 Spreading the love
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Experience first-hand why 355,374 homeowners give us a perfect score!
We had many ups and downs with our home purchase including a house change, realtor changes and Corey and his team were with us through every step. I give them 10+ if I could!!
I was given a recommendation from a family member about Veterans United, and I was uncertain because I was working with another lender. From the very moment I called, I was treated throughout the process exactly the way I would love for others to be treated. I was treated with respect, professionalism, friendliness, and as if i was part of a very big family. I couldn't be happier. Above all, Veterans United won my business and respect. Debbie Rau and Glenn Steely were outstanding.
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Experience first-hand why 355,374 homeowners give us a perfect score!
They were professional and patient all through the process, because I let them know it was my first time and they walked me through it step by step with no hesitation.
This is our second home purchase with Veteran’s United and it went so smoothly. They really have this process nailed down and ensure that they take as much stress off the buyer as possible.
Rob and Aaron were excellent in explaining the whole process and didn't miss a beat. They always kept me in the loop and made my homebuying experience painless. They made my dreams possible when I wasn't sure I was even a candidate with my situation. Awesome company and awesome staff.
Veterans United are the greatest!
The entire team made the process so smooth. All I had to do was show up.
My experience has been outstanding with the entire team. The online website has made it easier to sign stuff and view and upload. It was a great experience.
