They are THE BEST! Helped me from the lighthouse to close!!!! I am a new homeowner! They go above and beyond Justine Farmen helped me. She is wonderful! US Navy Veteran. Thank you for my new home.
I highly recommend Veterans United to any veteran looking to buy their first home. They really go out of their way to make sure you understand the process and what is happening throughout the entire process. I can’t say enough good things about Nick Kundert and the Veterans United team.
Ok I HAVE THE MIC!Ok, so I thought I would've seen a selection for the Loan Coordinator (Dustin). It would be a great injustice to leave out the hard work he put in and contributed to getting me to secure my new home! I just can't leave out the outstanding work he put in. Great communication, great follow-up, guidance, letting me know what I need to get done and just being completely collaborative with me throughout this process. Working as a team, a Unit! Dustin was very instrumental so I think there should be a section to rate Loan Coordinator's as well so we can issue a rating of 10's for those who do as well as Dustin did! That way we don't leave out those who worked hard!I had a very great team behind me. It was such an emotional roller-coaster should I say. I had moments where I was like yes! I'm getting all my checks in boxes and I was feeling extremely confident about securing a home, and I had my moments where I was sitting and waiting anxiously to see if I would be able to get some information or get a check in a box cleared to secure the home. This experience is one that clearly, I'll never forget!It was great! It's a story to tell and share with others. I don't want to go on too much of a rant, but the day I got the keys and stepped into my new home after signing for it, I took the key, turned the lock, and took that first step inside... It just felt surreal that I had achieved this moment. I stood there and I took it all in. Like, I'm finally able to provide my daughter with her own space, for her and my own space for me. US! It was very relieving.And I have to tip my hat to my outstanding team at Veterans United, for literally driving it all the way HOME!!!! Thank you to everyone that supported me and was there for me throughout this entire home buying process! And I MEAN THAT! I greatly appreciate the time, work, and energy that went into getting me and my daughter into a home! Thank you so much, in summary this experience was great! And now from here I continue my journey to build on what I just acquired, invest into it, and progress! I can't stop saying thank you enough, but Thank you!Veterans United gets it done! And I would definitely recommend other Veterans who are looking for a lender to purchase a home to utilize Veterans United. Because the work that they put in and the people they have in place? Are 10's across the board! At least from my experience they are! Definitely would recommend! Great job by everyone! Thanks again!-Remi
Paige Thompson is absolutely the worst to work with she does not return phone calls. Everything would have went great except for the last hour and a half whenever unnecessary drama and stress.
Response from Veterans United
Hi Justin,
I really appreciate you sharing this feedback — I’m so sorry to hear that things got stressful toward the end of the process. That last stretch before closing is already nerve-wracking enough without added frustration, and I can imagine how upsetting it must’ve been not to get the communication you needed when it mattered most.
I’d really like to dig into what happened here so we can learn from it. If you’re open to it, I’d love for you (or the borrower, if you’re writing on someone’s behalf) to reach out to our Client Advocate team. You can reach us directly at 1-800-212-5200 or ClientAdvocate@vu.com. We’re around from 9 a.m. to 5 p.m. CST, Monday through Friday, but if it’s easier to email, feel free to do that anytime.
I work as an electrician in a modular home plant. Have ran wire to hundreds of new homes and thought the idea of me owning one was just in my dreams. Litterly step by step day by day Aaron and his team guided me thru everything without preasure gave me options and answer all my questions. Now that dream is a reality all thanks to veterans united. Thank you will never be enough for all you guys did!
The wonderful performance that we received from the Veterans United team was well above our expectations. Their ability to communicate effectively throughout the entire process made us feel like we were part of the family. Any questions we had they answered immediately. I would highly recommend them to anyone!
My team moved fast on going thru papers and letting me know what I needed ASAP. I also loved the little gift they sent us! I would love to Thank them so much for the awesome job they did and would give them 100 out of 10!
Amazing team they made sure I knew they were working for me and I wasn’t just another contract for a win. When wanting to buy a house I would recommend them hands down amazing team.
Working with this team was a great experience.
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I just wanted to thank everyone who helped me during this journey. We had some bumps but you all helped me through. That made this process a little less stressful. I still can't believe that I'm a home owner now. Thank you all for everything. I feel so blessed.
From the first phone call I made to Veterans United, Joe and his team jumped into action on my loan approval and notifying me immediately of approval. VU's team is efficient and aggressive to the finish insuring the highest quality in customer service to our veterans. Prompt, courteous and professional people who make you feel there with you every step of the way and in your corner. Even with all my questions or concerns VU sincerely answered all of them and assured me all aspects for the best loan was being done. For m y first VA experience I'm very proud to have had VU on my side.
This is my second time working with Veterans United for a home purchase, I would definitely recommend to any active-duty service member and/or veteran. The entire team will involve you with the process from start to finish. Thank you for your service, Veterans United !
Va united and its team made one of the most stressful home buying things a breeze. Can not express how happy I am with it
