My team moved fast on going thru papers and letting me know what I needed ASAP. I also loved the little gift they sent us! I would love to Thank them so much for the awesome job they did and would give them 100 out of 10!
Thank you for everything. You did great !!!
First time home buyer, it was an experience I was not ready for. I'm extremely appreciated to the staff of Veterans United, specially Aaron.
From the first phone call I made to Veterans United, Joe and his team jumped into action on my loan approval and notifying me immediately of approval. VU's team is efficient and aggressive to the finish insuring the highest quality in customer service to our veterans. Prompt, courteous and professional people who make you feel there with you every step of the way and in your corner. Even with all my questions or concerns VU sincerely answered all of them and assured me all aspects for the best loan was being done. For m y first VA experience I'm very proud to have had VU on my side.
Would highly recommend Veterans United and have told my Realtor how great you are.
Veterans United took all of my stress and anxiety away from the home buying process. The only thing I had to worry about was finding the right house. They stayed in touch, kept me updated, had everything organized and ready to go. I will absolutely use them again.
Nikki was extremely unprofessional and disrespectful.
Response from Veterans United
Hey Brandon,
I’m really sorry to hear that you had this experience. That’s definitely not the level of professionalism or respect we expect from our team. I’d really like my team to learn more about what happened so we can address it. When you have a moment, please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com.
The entire team I worked with throughout the entire process did a fantastic job, all were very helpful and knowledgeable. We went from signing a contract to closing in one month. I would absolutely recommend Veterans United to friends and fellow veterans.
Keep up the great work, we felt very special and valued.
I had been wanting to buy a home for many years. VU sent me a mailer to which I responded. Andrew contacted me propmtly and within 2 months I AM HOME OWNER!!!!! Although it was a difficult deal to get done. They streamlined all the processes and MADE IT HAPPEN! THANK YOU!!!!!
Overall, a 10! The only thing I would suggest is to make sure that the final closing documents are finalized before the moment of closing! That was extremely annoying! Show up expecting to pay one thing and all of the sudden; nope you must pay this! Also, please fix the issue about having to constantly having to get the DocuSign reset. Every time my Loan team would send me something it would say that my session had timed out and to reverify. Well there is no place or link to do that!
N/A
I will be using Spencer and his team again in the future was super happy with outcome and couldn’t be more thrilled! Again thank you
