They helped through it every step. If I needed anything answered. It was done immediately. WAS ONE OF THE MORE PLEASURABLE EXPERIENCES I'VE HAD. THANKYOU EVERYONE
Our loan officer worked hard to help us out, the underwriters and everyone involved with our home purchase were great as well!! Myself and my family greatly appreciate everyone's hard work getting us into our new home. Thank you all very much!!!
Very helpful, in every stage of the process
Knowledgeable people, easy to work with, kept us updated. Very pleasant experience.
I have enjoyed working with Bill Stoldt and his team so much throughout this process I have never had so much fun. Getting a home loan means a lot to me especially through the VA. I have already talked to my son who is also a Veteran, that he should consider using VU for his next home. And he is interested in taking you under his wing, for his first VA loan. Again this has been a pleasure and a very positive experience. Thank you from the bottom of my heart ♥. David William Brown
My experience with Veterans United was a very positive. Initially, my credit score was a few points shy to be preaqualified. However, the Veterans United Staff kept me from being discouraged and explained that there were reaources in place (Lighthouse Program) to assist in getting my credit score needed for pre qualification and preapproval. My credit specialist Scott was very knowledgeable and put together a strategic plan for me to stick to in order to get the desired results. I took about two months to get where I needed to be but we made it.
Would give a 10 but the app was my only issue it kept signing me out and wouldn’t remember that i enabled face recognition.
The entire process was smooth. Everyone I worked with were very helpful and knowledgeable. I would definitely recommend to friends. Thank you so much!
Super helpful throughout the whole process, answered any and all questions, always reached out to see if I was still excited, noticed me of any upcoming dates or paperwork needed! At the end they even sent me alittle gift basket for my new home!
I was impressed by the enthusiasm Bill and the entire Veterans United brought to their job., a job well done
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Eli, and Courtney were phenomenal! They made the whole process seamless. I am truly thankful for patience and professionalism.
Brian Bradley was our Champion leader but we also want to say a Special thank you to Zach Brown & Jeremy Salas! What an Awesome Team! I pray God continues to use you guys to make another Veteran's family's dream come true! God Bless You All. Beauford & Wanda Franks
Kayla and her team were right on the ball. Very helpful, fast and the best in the business. I would definitely recommend to family and friends.
Communication need improving
Response from Veterans United
Hey Stanley,
Thanks for the honest feedback. Communication is one of those things that can make or break the homebuying experience, and it sounds like we didn’t hit the mark for you. I’m sorry for any confusion or frustration that caused along the way.
If you're open to chatting more, I’d really like to understand what happened so we can improve. You can reach our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST, Monday through Friday.
The online portal was intuitive and made document uploads and progress tracking a breeze. What really stood out, though, was the personal touch: thoughtful gestures, genuine care, and a sense that they truly understood the needs of veterans and their families.I closed on my home ahead of schedule and felt supported every step of the way. I wouldn’t hesitate to recommend Veterans United to anyone looking for a reliable, veteran-focused lender.
