Mostly good just had some trouble with other agencies and keeping everything together communication wise.
Overall good i would recommend a smaller team so the veteran isn't overwhelmed
Response from Veterans United
Hi Neil,
Thank you for your feedback and for sharing that your overall experience was good. I appreciate your suggestion about having a smaller team to help make the process feel less overwhelming. Insights like yours help us improve the way we serve veterans and their families.
If you ever have more ideas or want to share specifics, I’d be happy to hear from you at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is here from 9 a.m. to 5 p.m. Central Time, Monday through Friday.
They kept me informed and are an "Awesome" team. Very easy to talk to on phone and always had time to explain things that I did not understand. Mr. Derek and Ms. Krista are just super people to work with. Thanks again for all you did for me and my wife. If I am ever in you alls area, I got to come by and take you all out to lunch. Best wishes, Robert Hamilton
Outstanding
What a great team!
Awesome individuals that take care of every aspect of buying a home, and every decision is up to you!
House feels like it is a lemon, confused on how it passed inspection. Water main seal broken, ac unit broken, multiple doors missing completely from the home as well as 4 taken off hinges. Home buying process also did not go well. Realtor would never answer phone and still doesn’t. Closing costs changed 5 times, with 3 of those being within 7 days of closing. On top of that to have to pay over $2000 in repair costs as soon as I move in is absolutely not ok. We feel let down. Also went over the amount that we said we felt comfortable with monthly but at that point less than a week from closing we felt that we had no other option as we absolutely required housing being that we already on the way there and had no other options at that point. We jumped through every hoop we were asked to jump through however we do not feel the same about the due diligence of our house being looked into. On top of all the issues of the house mechanically the house was absolutely disgusting and filthy when we moved in as well which was another let down. Massive balls of hairs in drains, blood stains in the shower, dirt and dust everywhere etc etc. I was super excited to buy my first home with me being the main buyer but I feel taken advantage of and like we’ve been left in the dust now and now all these problems that clearly existed before we bought the house are just now OUR problems and that is very frustrating and saddening.
Response from Veterans United
Hi Christopher,
I’m truly sorry to hear how your first homebuying experience turned out. I can only imagine how disheartening it is to be so excited about your first home, only to face mechanical issues, unexpected repair costs, and a home that wasn’t move-in ready. That’s not the experience we want for anyone, and I understand why you feel let down.
I also hear your concerns about the changes to closing costs and the monthly payment you felt pressured to accept so close to closing. While the VA appraisal process is designed to assess value at a surface level, it doesn’t replace a full home inspection, which is the best way to identify repairs before closing. That doesn’t make your situation any less frustrating, and I’d like to take a closer look at your file to understand everything that happened.
Please reach out to my team directly at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. Central Time, Monday through Friday. If you contact us outside those hours, we’ll get back to you the next business day.
Taylor and Jackie guided us through a maze of paperwork with expert precision. They were quick to respond to any phone call or email. It was a pleasure to work with them. Their professionalism was very evident throughout the whole loan process.
So glad I had this Team working for me. Everyone made sure they did 100%.
They made it simple as ever ... even with all my doubt they got the job done
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yes I would recommend VU and I did to my daughter.
VU made every step incredibly easy and easy to understand. It’s hard not to recommend to anyone willing to listen but will always recommend to any vet/service member looking for a house
I would definitely recommend Veterans United to anyone who qualifies for a VA loan. They are the simple choice for those eligible, offering an easy, straightforward process and quick responses at every step. Everything was handled in a streamlined way, and I was able to complete the entire process in less than a month. I highly recommend Veterans United.
Veterans United was very helpful. We stayed in contact and helped each other as much as we could from start to finish. Our first home buying process went smoothly and worked out very well for our family!
Randy and Rachel were very knowledgeable and always there to help!
