I certainly would recommend any veteran getting a home loan to use veterans United .
Poor communication! Unreturned phone, text and emails. Would send out documentation on Friday near the end of the so if you had questions or concerns wouldn't be able to get answer until Monday if they decided to return emails, text messages or phone calls. Delayed closing. Cleared to close and 10 minutes before closing asking for updates.
Response from Veterans United
Larry, thank you for taking the time to share this information. Last minute requests often create additional stress, and we apologize that your experience was negatively impacted. We are glad that you are a new homeowner and we want to reassure you that your comments will be used to help future clients. It is our goal to prevent a similar experience and continue to hold ourselves accountable for outstanding customer service. Our Client Advocate team would love to talk more with you about your experience so that we may take steps to improve the experience wherever possible for future clients.
Matt and Gabe were excellent and attentive throughout the whole process. I would leave an 11/10 if possible!
This was our 2nd time using Veterans United and the process was long and excruciating. Items requested on the checklist and provided promptly and weeks later additional information was requested multiple times from things we thought had already been signed off. Communication was difficult and loan officer hard to reach. We almost always got out of office message when calling. At closing we were not notified that we would need a witness nor were we notified that we would need to have a check available.
Response from Veterans United
Megan, Thank you for sharing your open and honest feedback. It is important to us that we work hard to provide excellent service, and we realize that the home buying process can become stressful when working to gather the required documentation. Licensed Underwriters comply with regulations to ensure loans are properly documented, and we work to make that process as easy as possible. If you are willing to share more information, then please contact a member of our Client Advocate team for continued support. We value your input, and we are disappointed to learn that your closing experience was not better managed.
Very easy process. All information and communication was clear and concise. Great experience overall definitely recommend Veterans United.
My loan specialist Bill Bales, his team and the Veterans United organization went above and beyond to make my first home buying experience easy and stress free. The professionalism and friendliness was first class. I am extremely grateful they were on my side through the whole process and the entire team continues even after to show their support for my questions and concerns. I would say to my military family and friends there is no other choice than Veterans United to help you through the home buying process from beginning to end. Thank you !
We did a lot of research before we chose a refinance company. We feel we chose the best company to work with. They demonstrated old fashioned values and commitment to the customer.
Great experience with professional staff. would use them again but I hope not to ever buy another home.
Brooke Mudd also assisted us throughout the home loan process and was extremely helpful.
Veterans United has worked with me from day 1. Making every step easy for us.
I can't say enough good things about Rett and his team. Veterans United is very lucky to have them and hopefully you guys make sure they know they are valued.
