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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

441,651

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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4.5 out of 5 Stars
Would Recommend

Process was simple and complicated to my satisfaction.

headshot image of Charles Saulberry

Loan Officer: Charles Saulberry

NMLS# 2319918

5 out of 5 Stars
Would Recommend
headshot image of Jake McQuitty

Loan Officer: Jake McQuitty

NMLS# 2036428

5 out of 5 Stars
Would Recommend
headshot image of Janeanne Stephens

Loan Officer: Janeanne Stephens

NMLS# 149718

4 out of 5 Stars
Would Recommend

When I first started the process several weeks ago my credit score was low. But as soon as they pulled it showing that it was 6:27 I had just paid off all four of my credit cards. A couple of days later it reflected on my Credit karma and Credit sesame online FICO scores. Now I realize those aren't the same FICO scores veterans United uses but if they jumped up 75 points on those online scores I assume it must have come up some on the FICO scores veterans United uses but it's better united refused to give me a better interest rate and refused to look at and updated credit score which would mean a better interest rate. I imagine it's common but a lot of different companies contacted me during this process and said they can give me a better deal, also I was monitoring bankrate.com weekly and saw that the mortgage rate was trending down every week and it was as much as a point if I remember correctly. I just think they could have been a little bit more flexible and helping me out because I am a 100% disabled veteran on a fixed income and that $50 to $100 savings would help me out a great deal.

headshot image of Jon McCarty

Loan Officer: Jon McCarty

NMLS# 35060

4.5 out of 5 Stars
Would Recommend
headshot image of Kaleb Long

Loan Officer: Kaleb Long

NMLS# 35296

5 out of 5 Stars
Would Recommend
Photo submission from Meredith H.

My experience with Kevin and his team was nothing short of amazing. From the time I entered my info to talk to someone about pre-approved through settlement, they were most helpful and efficient. Cris, Adam, Tressa, Jackie, Jessica and Kevin were all consummate professionals and helpful. I highly recommend Veterans United.

headshot image of Kevin McMillen

Loan Officer: Kevin McMillen

NMLS# 221266

5 out of 5 Stars
Would Recommend

Josh was outstanding and appreciated everything he accomplished!

headshot image of Josh Bowles

Loan Officer: Josh Bowles

NMLS# 1864271

5 out of 5 Stars
Would Recommend
headshot image of Krystal Palmer

Loan Officer: Krystal Palmer

NMLS# 1110490

5 out of 5 Stars
Would Recommend

Daren and his team were very helpful and guided me through this entire process with ease. Helped me get my credit up to where it needed to be so I could purchase my first home.

headshot image of Daren Bodine

Loan Officer: Daren Bodine

NMLS# 1222289

4 out of 5 Stars
Would Recommend
headshot image of Tim Spears

Branch Manager: Tim Spears

NMLS# 1191068

5 out of 5 Stars
Would Recommend
headshot image of Jerry Simons

Loan Officer: Jerry Simons

NMLS# 1378656

5 out of 5 Stars
Would Recommend

The whole home buying experience was efficiently carried out thanks to Veterans United and its employees! Communication was excellent throughout the process and Daren regularly called with updates. I was impressed with how quickly the Veterans United team would respond to document submission from myself or the real estate company. Daren and Melissa cover all their bases and make sure nothing is missed! Thank you to everyone that assisted with getting me the keys to my new house!

headshot image of Daren Bodine

Loan Officer: Daren Bodine

NMLS# 1222289

3.5 out of 5 Stars
Would Recommend

Everything was fantastic but if there was one complaint it would jave to be that the final approval was done way to close to the closing date

headshot image of Justin Hudson

Loan Officer: Justin Hudson

NMLS# 1823997

5 out of 5 Stars
Would Recommend
headshot image of Brittany Kuehl

Loan Officer: Brittany Kuehl

NMLS# 2389880

5 out of 5 Stars
Would Recommend

I loved the constant text communication and updates. My team (Katie, Annie, Missy) is THE most helpful and absolute best.
I’m highly recommending VU throughout my command.

headshot image of Katie Smith

Loan Officer: Katie Smith

NMLS# 924534

4.5 out of 5 Stars
Would Recommend
Photo submission from David W.

It has been 24 years since my husband separated from the Army and we have never before pursued using his VA loan benefit, so the process was new to us. I was hesitant to go this route simply based on the fact that we knew nothing about the process and this was our third home purchase in 21 years. We got great service from everyone at VU! And there was so much we didn't know and needed to have explained along the way. The biggest thing that stands out in my mind about our experience is how EASY everything was and how seamlessly the process was from initial loan approval to closing. We got the keys to our home yesterday (10/25) and our closing date was 11/4!

headshot image of Jimmy Stranz

Loan Officer: Jimmy Stranz

NMLS# 1031713

5 out of 5 Stars
Would Recommend
headshot image of Toby Clifton

Loan Officer: Toby Clifton

NMLS# 1996257

5 out of 5 Stars
Would Recommend
headshot image of Dean Crippen

Loan Officer: Dean Crippen

NMLS# 1968112

5 out of 5 Stars
Would Recommend
headshot image of Laura Shackelford

Loan Officer: Laura Shackelford

NMLS# 646312

5 out of 5 Stars
Would Recommend

Second time using Veterans United was smooth as ever. Tommy, Carrie and the rest of the team did a fantastic job. Extremely helpful and prompt in communication.

headshot image of Tommy Heller

Loan Officer: Tommy Heller

NMLS# 2053002

5 out of 5 Stars
Would Recommend
headshot image of Greg Heins

Loan Officer: Greg Heins

NMLS# 1862552

5 out of 5 Stars
Would Recommend

I've had an excellent experience with this institution. Ms. Jaimie Geiger and Mr. Carl Thomas have been very professional, which resulted in the loan approval so my family and I have a new home today. Thank you for everything.

headshot image of Jaimie Geiger

Loan Officer: Jaimie Geiger

NMLS# 842497

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5 out of 5 Stars
Would Recommend

Emmy and the rest of the Team made this experience very smooth from beginning until closing.
They were very kind and professional.

headshot image of Emmy Curry

Loan Officer: Emmy Curry

NMLS# 2341610

5 out of 5 Stars
Would Recommend
headshot image of Chris Lunn

Loan Officer: Chris Lunn

NMLS# 142895

5 out of 5 Stars
Would Recommend
headshot image of Jessie Bailey

Loan Officer: Jessie Bailey

NMLS# 2122253

5 out of 5 Stars
Would Recommend
Photo submission from Kylie H.

I had nothing short of a fantastic experience with Veterans United! The entire team was there every step of the way to answer any questions I had or to listen to my concerns. I would highly recommend using Veterans United to any of my friends and fam.

headshot image of Doug Lippmann

Loan Officer: Doug Lippmann

NMLS# 310771

5 out of 5 Stars
Would Recommend

I found everyone very helpful and informative.

headshot image of Dan Hopkins

Loan Officer: Dan Hopkins

NMLS# 1525090

5 out of 5 Stars
Would Recommend
headshot image of Matthew Perona

Loan Officer: Matthew Perona

NMLS# 1812029

5 out of 5 Stars
Would Recommend

Outstanding. We purchased without using real-estate agents and had no issues.

headshot image of Kelly Herigon

Loan Officer: Kelly Herigon

NMLS# 1812815

5 out of 5 Stars
Would Recommend
headshot image of Wes Dyer

Loan Officer: Wes Dyer

NMLS# 1945043

More Reviews

See all 441,651 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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