The process in the beginning was smooth and streamlined. Everyone was helpful and easy to talk to. The closing process, however, had some issues. I had to reach out multiple times with the same questions and double check the answers I was given. My closing numbers were wrong after having said multiple times that I wanted to put money down up front. This caused frustration on both the buyer and selling side. Everyone worked hard to correct the issues but it was not ideal and now requires more paperwork on the backside. Somehow communication broke down on multiple sides at multiple points in the closing portion.
I had the pleasure of working with Mark Anderson. He was truly a amazing guy. No other way to say it. He helped me and my wife with anything we needed. He did everything in his power to help us with any questions, concerns, or issues that may have come through the process. He deserves a raise, promotion, or something to accommodate the amount of hard work and dedication he puts into to taking care of us. Thanks for everything Mark!!! Couldn't have made it without you!
Andy was excellent, he answered my questions promptly and guided me through the entire loan process.
I worked with Veterans United on getting my first home loan and refinancing it. I couldn't be more impressed with the service I received. From my initial inquiry to the final approval, the staff went above and beyond to ensure the process was smooth and stress-free. Shout to Torie, Ashley R, Gloria, and James for providing exceptional service from start to finish. Trust and believe i will be working with them again.
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Overall the experience with Veterans United was very helpful. We really appreciate Emmett Rogers, our Loan Officer, for answering all of our questions and helping in any way he could and deserves a 10 by himself. Our Loan Coordinator, Landon Franklin, wasn’t the best at communicating and made us feel rushed to do things that ultimately could have ended up losing us money. There was a lot of miscommunication on his part and didn’t know if he had called us or not after we missed a call. We didn’t enjoy working with Landon due to that and also the fact that it seemed like he wasn’t sure of what he was doing, individually we would rate him a 2.
Bryant Chambly and his team are outstanding. Professional, caring, efficient and knowledgeable; they have it all and do it all for their customers. Easiest home loan I've ever had!
Thank you, Mike Hutson
Lisa Durand with Veterans United was absolutely incredible to work with! She was responsive, knowledgeable, and made the lending process a breeze! Highly recommend!
Thank you to John, Tori, and Jaden. They made our loan/moving process painless. We greatly appreciated their consistent communication so we knew at all times where things stood. Everything was done with efficiency, accuracy, and speed. We strongly recommend Veterans United to anyone looking for a loan to buy their next home. Thank you, Veterans United. We're very happy in our new home!
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My loan team was better than I could have ever imagined. I will highly recommend to everyone!
Corey was very open and communicative from beginning to end. Never made me feel crazy for asking a bunch of questions and always explained everything thoroughly. Corey actually cares about how my house buying process went and that’s hard to find. I’d recommend him time and time again.
I can't say enough about my experience. The Lighthouse Program was awesome and my loan officer, Juliana Francisco, was absolutely amazing. I can see that she is a a huge asset to the company. Because of my experience, Veterans United will always have my business.
