Everyone, with the exception of one person, was fantastic to work with! They were extremely friendly, knowledgeable, prompt, courteous, efficient, and clear with what they needed from me. I would recommend almost the entire team in a heartbeat!
The team that I worked with was awesome. Very communicative, clear, and quick. Would HIGHLY recommend.
The team was there every step of the way. First time or last time, I couldn’t tell! They didn’t miss a beat.
Our loan officer Kathy Weston was the best. She answered all our questions,help me learn a lot about keeping our credit in good. I enjoyed working with her, y'all have a good employee .We love are house thanks so much Effie and William Frederick.
As a first time homeowner I felt in the dark the majority of the time. Lack of communication left me stressed out throughout the entire process.
Response from Veterans United
Hi Kara,
I’m really sorry to hear that your first homebuying experience left you feeling in the dark. Taking this step for the first time is a big deal, and it should feel exciting and supported, not stressful and uncertain. I regret that our communication didn’t provide the clarity and reassurance you needed along the way.
I’d like to learn more about your experience so we can address your concerns and do better moving forward. If you’re open to it, please reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday, 9 a.m. to 5 p.m. CST, and we typically respond the next business day if messages come in after hours.
Honest and seem to really care to help.
Everyone I worked with, Anna and Chris were absolutely amazing! They went above and beyond to make this happen for me and without them I wouldn’t be a home owner today! Thank you all and would absolutely recommend every time!
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I had zero issues with VU! They communicate very well and give step by step instructions on what to do. Every step was posted in the to-do list on the app. They would also call to follow up on the instructions which was greatly appreciated. I highly recommend veterans united.
Process was incredibly simple, Ryan and Lauren walked me through evert step and supported me the entire time. I cant believe how effecient and streamlined this loan process was. I am also grateful to the first team that helped me get my credit straight prior to the loan. Amazing, I thank the entire Team at VU.
They worked no stop until my loan was approved. Spent our first night in our new home. Thanks for getting us into it Chris, ylyour team was Awesome and Kat Spellman went above and beyond.
Jayden and her team are by far the best customer service we have ever received, they are professional, concise, have profound work ethic! With that being said , my family thanks you for making our first home buying experience completely stressful free and we look forward to doing business again in the near future!!
V/R
- The Koosmanns
Josh and team were outstanding! They made the buying process incredibly simple, and facilitated a very quick close.
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They are THE BEST! Helped me from the lighthouse to close!!!! I am a new homeowner! They go above and beyond Justine Farmen helped me. She is wonderful! US Navy Veteran. Thank you for my new home.
The loan team did a great job staying in contact with me through the process. Even when we paused for a time and came back to it. They were available by phone and text at all times and were very professional.
It was obvious why they do more volume than their several successive competitors combined. It was very smooth, they got me an amazing rate, and helped with a property that others thought was impossible to acquire.
Getting pre approved was an easy process. We had to get our credit up a bit and they told us exactly what to do and raised our credit very quickly
