This was my 4th loan with Veterans united and I was treated like a 2nd class citizen.
Response from Veterans United
Thank you for sharing your experience with a member of our client advocate team, Gary. Our commitment to providing excellent service means that your feedback is valuable. We will use your comments to further our ability to help every customer get to the closing table as quickly as possible.
I have to give a shout out to Maureen McDermott Who I will also rated a ten as well I felt comrade among Mr. Maldonado and Ms. McDermott through out the office which I to engaged as well Actually recommend the veteran United home loan
Maybe have additional number customer could call when their team doesn't respond
Tanner, Kimmy and rest of team were fantastic to work with and speak to during this process. The entire team kept me not only informed during this process, contacted me to not only ask for information or to give me information but to also see how I was doing during the process. From start to finish my loan team kept me informed, kept me on track, and made me feel they were working for me. The entire process from start to finish was smooth, informational and the website was "easy" to work with to upload documents to my account, get information on loan status, and has numerous informational videos and articles. Would recommend VU to all veterans, at least check into them to see if this process/company is right for you.
I definitely didn't expect to be getting any more gifts from Veterans United, but they sent me a beautiful personalized throw blanket. I also received a cool t-shirt and a pair of extremely soft socks to wear lol. I've definitely worn them.I also had a gentleman named Josh who was very helpful and consistent with helping me find the best companies and quotes to utilize in my area! He also asked how my dogs were every time - I loved that lol.
Keep doing what you are doing to help veterans get into homes.
Overall our experience was awesome. Thank you for everyone’s help. We’re really enjoying our new home!
Ross, Nate, and the rest of my awesome Loan team worked with me for over a year until I finally found a house I liked. With my job as an FCC, I stay gone all the time so at times, getting all the information or paperwork for them was difficult. But, even in a time crunch, they did whatever they had to and got it done! They have VERY open lines of communications and made clear those lines of communication don't go away just because you sign the dotted line. Being a first time home buyer, it feels great knowing I have a team in my corner I can call if I have any concerns. Even if it's something they don't usually handle, they'll get that information best they can. Veterans know how trust feels, as for my team at VU, they put it there.
Great lender, they take the guess work out of what you need. The portal/dashboard page is a great feature, shows what documents they and allows you to upload them there! Our lending was knowledgeable and quick to answer any question we had along the way.
Overall an easy to use process and interface with the website. Very hands off for customers which is a plus.
