Overall, my whole new/first home experience was truly remarkable!
I have over come some really big hurdles to get here. My team was great from the first phone call to closing my only advice to new clients look at your TO DO LIST EVERY DAY DONT FALL BEHIND. THANY YOU TO EVERY ONE THAT MADE MY HOME Possible
I would like to appreciate and thank the entire team for supporting throughout my home loan process.
We recently closed on a house in Riverview, Florida. I worked with Jon Abernathy's team and the main person I had contact with was Ashton. Whether it was her or anyone else on Jon's team, they were always willing to help me and get whatever needed to be done completed. We had some complications along the way but she was able to get the info ready quickly and efficiently to help meet our closing date. Thank you, Veterans United and especially Ashton for all the help along the way.
I love Veterans United I have bought all of my homes through them and I have never had an issue with them or the house buying process. I recommend them every time.
And started off a little rough, but Mr. Bob stepped in and made it better
It was a very quick surprise and very very smooth. If I had a question on Saturday and texted the chat Sam or Cooper would anwser and will get back to me on Monday and when Monday did they sure did get back to me. They wanted to anwser any and all my questions and I was happy that Sam’s team were able to anwser my questions and ask if there was anything more they can do. Thank you Bailey for internet help! Thank you all for making our 1st home a great experience and just in time for Christmas at home
I'm happy with everything.
We just wanted to say thank you to our loan officer, Angie Sanders and her team. As first-time homeowners, we were scared, nervous and apprehensive about the home buying process. Angie and her team were always just a phone call or email away to help with any concerns and/or questions we had, no matter how minor. We are so appreciative of all her help and direction.
Veterans united made the home buying process smooth and easy!
Started in October didn't finish until mid December. No clear and consice guidance. Things had to be done multiple times. Absolutely frustrating
Response from Veterans United
Hi Benjie,
I’m really sorry to hear about your experience. A process that stretches out for months, with unclear guidance and repeated tasks, is absolutely frustrating—and it’s not the smooth, streamlined experience we want for anyone. I can imagine how stressful that must have been for you.
I’d really appreciate the opportunity for my advocates to learn more about what happened and see where we fell short. If you’re open to it, please reach out to us directly at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST, but you can leave a message anytime, and we’ll follow up as soon as possible.
Veterans United understood our needs and wants. This was an outstanding team making themselves available for us when we needed them.
From the first minute we picked up the phone and spoke with Bill, it just felt so organic. I feel like the team went above and beyond for my husband and me. Alycea pushed hard to make sure we got our closing date to the very last second. The staff was on point and had awesome customer service. We are so thankful to Veterans United for helping us get our "forever home!" Keep up the awesome work you guys do!
