Great job everyone. We appreciate everyone walking us through the entire loan process. Once again thank you very much!!
It was such a smooth and seamless experience working with veterans United. Jake was particularly responsive and really took the time to explain all the parts of the process and walk us through everything that we needed.
Veterans United is easy to work with and determined to get you into the house of your dreams!
I just want to provide my deepest sense of gratitude to you with a huge thank you for working with me these past few months. You have helped make a lifelong dream of mine come true; owning my own home. Even when I called or texted well after business hours you were always responsive and courteous to my concerns. You made this loan process much smoother and less stressful than I could have imagined.
As a veteran, navigating the home buying process can feel overwhelming-but working with Veterans United completely changed that for me. From start to finish, they were absolutely excellent!They kept me informed at every step, returned phone calls promptly, and responded to emails in a fast and professional manner. Their communication was top-notch and I never felt left in the dark about what was happening.They truly understand veterans and go above and beyond to make sure everything is handled with care and precision.I highly recommend Veterans United to any fellow veterans looking to buy a home-you'll be in great hands.
Everyone was great and the process was fairly smooth.
The team we worked with was outstanding and very helpful with our loan for our new home.
Rachel and Wendy were great! Thank you so much for helping me through this!
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Shannon and Elizabeth, and the rest of the Veterans United team gave me outstanding service. As a first time home buyer, the process was stressful and overwhelming at times with the exception of the Veterans United team. Shannon and Elizabeth always answered my questions immediately and made the transition smooth and comfortable. I could not have imagined a better team to help me in this process and I am extremely grateful. I plan on going through Veterans United again in the future and will highly recommend them to others. Bravo Zulu
Lending team was great easy to get a hold of and pro active on moving cost discounts and support for to dos great job !!!!!!:)
Had an awesome team and wouldn't have had it any other way. Way less stressful than anticipated and kept me informed the whole way. Thanks again Andy and Brandon!
My team really went the extra mile when the seller wasn't very forthcoming about information on my new home. They even went as far to call the owner of the company about construction issues ensuring the house passed inspection so we could close the next day. The entire process was first rate. Highly recommended.
This was the smoothest home-buying transaction I've ever had (out of the 7 so far). I could literally have bought the home all on my phone. The team of professionals at Veterans United are all TOP NOTCH customer service reps! In a world where customer service seems to be a thing of the past, you will be excited to find out that all the "good ones" left and went to Veteran's United. Friendly (And I mean very friendly) service combined with knowledge and experience seem to be their mantra.
Definitely will recommend to all, the team was great from beginning to end and made it a stress free experience for a first home buyer
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Alberto, Stephanie and Sarah were all very helpful and easy to work with, although it was not always clear what their specific roles were other than Alberto was overall in charge of my loan application. I did get frustrated with the back/forth with the Underwriters and their recurring request for additional information. This included last minute requests for information after I had already been cleared for closing. And waiting three hours after I signed all my documents at the closing for them to "approve" everything on your end was not helpful.
OUTSTANDING service.
True symbol of teamwork. Kevin and his team worked hard to make our process easy as possible. I’ve purchased 8 homes in my life and this was by far the best and easiest purchase. High grades for this crew.
I'd just like to thank Daniel and Lauren, our dream team, because they went above and beyond for us to make sure we got into our dream home. Any question I had no matter how crazy it may have been they were always there to answer them. Thank you Daniel Heggarty and Lauren Pusateri from the bottom of my heart for putting me and my family into our home.
Jake Force was absolutely wonderful in guiding my wife and I through the entire process. Veterans United was so much easer to communicate with than the 2 major military oriented credit unions and I would highly recommend them to my friends and family.The VU website and portal are east to use and I appreciated the “to do” feature which helped my wife and I stay on track and move forward in the loan process.
I would never recommend Veterans United my experience here was a Horrible.
Response from Veterans United
Hi Joseph,
I’m really sorry to hear your experience with us was so negative. That’s not the feeling we want anyone to walk away with, and I’d like the chance to learn more about what happened.
Our Client Advocate team is here for you at ClientAdvocate@vu.com or 1-800-212-5200.
