The reason why I gave VU an 8 instead of a 10 is because of my experience after the handoff to the loan coordinator. There were a few issues/confusion that came up just one to two days before closing which caused frustration and scrambling. The appraiser took two weeks to get us the report back versus the independent inspector took less than 24 hours. I also did not like that some of the requested items were via email and not through the portal on the to-do list. I understand that some may have been due to the uniqueness of the property, but we got the water treated a week before close, and I wasn't asked for the treatment invoice/proof until the day before close. Aside from these issues, the preceding process was smooth and clear. I would use VU again in the future.
My unfiltered response is this. Eric Bals failed miserably. I asked him several times if he had gotten my home owner's insurance to which he failed to respond and it was in my to do list for w while. I also had a few questions to which he failed to email or call back. Luckily for you William stepped in as I was getting ready to walk away from this deal. You almost lost this customer due to Mr Bals.
For the second time, our home purchase through Veterans United was a breeze, thanks to Jake Hansen and Brooke Doolittle! We would recommend Veterans United to all our friends and family.
We really thought the best way for us to go would be a local bank or credit union. We couldn’t have been more wrong. The process was completely streamlined and effortlessly. I would highly recommend Veterans United to everyone and would definitely use them in the future. Thanks Veterans United for a great job, your team of professionals did an amazing job!!
Veterans United Home Loans made my experience seem so effortless. As an inexperienced homebuyer I felt reassured and taken care of.My time table to buy a house was shorter than most and they worked tirelessly to help find/obtain a home. The expedited process did not feel pressured or lacking in any way. I felt like even with the quick turnaround everything was completed with thoroughness and attention to detail.The Veterans United team makes you feel valued and understood. Their service truly is unmatched.
I had a great experience. I felt that Kelly really cared and was very helpful. Her insight, honesty, integrity and compassion helped me get everything that I needed to do. Kelly and Blair are awesome and I really appreciate them both.
Our experience with Veterans United home loans has been great. I recall when I ask Matt if we could qualify for a larger amount due to homes being taken in a rather quick manner. Matt was eager to assist us and I qualified for the amount needed. As a veteran I would just like to say "thank you" for everything you've done for us. I'm a retired reservist with 28 years of service in the Air Force and as we say in the Air Force "Aim High" you guys have really accomplished this.
This experience has made me realized that people talk smack about veterans united for no reason because Spencer was very helpful and made sure I was getting my monies worth. At no point did I feel like I was being ripped off or cheated out of a better deal. I had other loan officers I was working with to get better deals but no one could come close to veterans united. I even had one loan officer told me to definitely stick with veterans united.
Ready to see for yourself?
Experience first-hand why 345,658 homeowners give us a perfect score!
Austin was always there to keep everything organized with my duties to get proper documents. Thank you all.
I went into this process not knowing and not having any experience with VA loans. The way Janet Bowe and Tommy Purk guided me, explained everything to me was very appreciated. They relaxed any type of anxiety I had which made this a very pleasant experience.
A completely seamless and streamlined process. The communication was amazing as well as the support through what would have otherwise been a stressful experience. Bianca was a delight and so sweet and Jamie was informative and proactibe. Thank you VU!
