Both of our home purchases have been through veterans United. We will always use Veterans United for our home our home purchases. Thank you all!
An excellent buying experience, would definitely recommend to other veterans.
The entire team that guided me through the refinance process exceeded my every expectation. Cory Bruns did a superior job with my pre-qualification interview. Ryan Peterson was there with an answer to every question I had throughout the process. Matt Istwan explained the final elements of the mortgage so that I was completely prepared at the close. Thank you gentlemen!
Stay away from VU. I will ask my friends and family to stay away from Veterans United.Few issues:i) VU loan officer gave me the wrong information regarding the VA Jumbo loan and county limits. 2 weeks before the closing, they gave me new information. Either incompetence or shady practice.ii) This loan team was horrible at communicating. We checked in a week before closing if everything was good. The loan team said they didn't receive title documents from the title company. It took one phone call and 5 minutes to send documents over. The loan team did not reach out to me/my real estate agent/title company for missing title papers before that. VU loan team said they might not be able to close the loan on time just because of that.
Response from Veterans United
Hi Bal, thanks for acknowledging this issue so that we might step in to provide further assistance. We are thrilled that to have helped you into your home in under 30 days, but we never want anyone to feel as you have expressed during their process. Though Veterans United does not have direct control over the actions of third party providers, it is important that we work together to promote resolution for you. While we do not take responsibility for their actions, it was beneficial to explore this topic further with you. So much effort goes into every loan to meet expectations for communication. Our Client Advocate team will be taking a closer look at your experience as a potential training opportunity. If you wish to provide more details, then you may reach out to connect with us at any time.
This is my second time working with Veterans United to obtain a home loan. The first experience was 5 years ago when my husband and I applied for a VA loan to purchase a primary residence. The process was seamless and smooth, and our Loan Officer was always available to respond to any questions or concerns we had. Nothing untoward or unexpected occurred during the loan process, which is how a loan application should be!This time, I was applying for a cash-out refinance loan, and my Loan Officer during this process worked with me in a timely manner to ensure a good closing. We experienced a glitch in the middle of this period: a very unethical Appraiser stalled on providing the report when she said she would - and not 1, but 4 times! She set deadlines, then failed to produce; but ultimately our Loan Officer involved VU's Client Advocate Department, who was quick to deal with the appraisal management company to get the Appraisal completed. So, although the process took 2 weeks longer than expected, this was in no way the fault of Veterans United, which acted throughout in a highly ethical, professional, and gracious manner towards me. I would definitely recommend them if you are searching for a reputable home loan company.
Thank you for assisting with new lower interest loan.
Very rushed experience, not my way of handling it and not how I've done it in the past. Be prepared to talk with multiple people about the same thing cause communication within is terrible.
Response from Veterans United
Brian, we appreciate your honest review. You have helped us understand critical ways we might improve our service. So much effort goes into every loan application to meet expectations for communication. It is our goal to provide consistent and personable communication through a dedicated Loan Specialist. We would like to learn more about your experience. Our Client Advocate team will be taking a closer look at your experience as a potential training opportunity. If you wish to provide more details, then you may reach out to connect with us at any time.
Veterans United made our dreams of owning our home come true. Hands down the most amazing customer service ever! Andy Moe and his team are the best! We will be recommending VU to everyone we know. Keep up the great work! Thank you for being there for our family!
I would like thank the entire team for their hard work and commitment to ensuring I was informed and supported throughout this complete process. A special thanks to Patricia, she was very patient and available for any questions I needed answers to. Again thank you all.
Stevan, Brett, and VU mortgage team were very helpful, professional, and courteous with facilitating the entire home mortgage process from start to finish, including addressing need/priority to submit documents and answering questions. Whether it be via phone call or email, the VU mortgage team was easily accessible and if a person was unavailable for whatever reason, I could leave a voice message or email and get a response from someone in short time. The "My Veterans United" online portal is very well organized to allow easy finding of data/information, i.e., points of contact, phone numbers/extensions, and email addresses as well as preparation and submittal/upload of documents. I highly recommend Veterans United to family and friends for future home mortgaging needs. Thank you for a wonderful experience!
My wife Leah and I are enjoying our new home in Sedalia, Missouri 65301-6743. We feel very welcome and at home here.
If you are a Veteran, use Veterans United for your home-buying experience because it truly is an experience! I don't know how many times throughout this process I said, "They make it SO easy" because it really was so easy! If we ever purchase another home, we will most definitely used Veterans United!
Veterans United made the process of buying a home very easy. I would recommend VU to any veteran looking to buy a home. Nathan and his team specifically made sure everything was correct and with all the fine print you want a company that has your best interest in mind. Thankful we have VU to protect the veterans out there.
Great job Veterans United!
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Very helpful. Made things go smoothly! We weren't just a number, we were Tom and Kathy Champion.
If you are looking to purchase, or refinance, I highly recommend Veterans United. Such an easy process.
Highly recommend they will walk you through every step of the way! Couldn't be happier.
