Make sure you know where you're moving, who is doing what, what dangers are inherent to the area, Don't assume that when you ask or assume and inspection is being done that it's not the appraiser doing it. Remember Apprasiers, APPRAISE THE VALUE OF WHAT IS IN THE HOME THAT MAKES IT WORTH THE Asking PRICE. An inspection by said appraiser is not the same as the inspection of value and when in ask for an inspection the people know you want an INSPECTION. Make sure your team, appraiser, and agent know you want a copy of the issues the day it is started so you know what the issues are and can make an informed decision. Cut your "TEAM" back to 3 people and copy all on everything you need, questions asked and your requirements for the purchase of the home. We were total novices at this and told everyone we talked to that fact. Oh and we are old. No excuse just fact, there needs to be someone looking out for the buyer not just the sellers interests. I could go on bit what's the point at this point in time.
Response from Veterans United
Hi Michael, we appreciate your honest review. You have helped us understand critical ways we might improve our service. So much effort goes into every loan application to meet expectations for communication. We understand how the home buying process can get stressful, especially with a cross country move and working to gather the required documentation. While we cannot change the experience you had we want to ensure that no other Veterans have this same experience in the future. Our Client Advocate team will be taking a closer look at your experience as a potential training opportunity. If you wish to provide more details, then you may reach out to connect with us at any time. Discussing your experience and learning how we might look to improve is part of our commitment to provide outstanding customer service.
Great people to work with and I would recommend them to anyone looking to buy a home
Diane was so terrific. With me every step of the way. Top notch. Felt like family
We are glad we chose Veterans United! Great people and service!
These guys did an amazing job, closed in 29 days from signed contract to closing.
Great people to work with!
Veterans united is a top notch company and would do business with them again anytime .
Absolutely fantastic, truly a great pleasure working with the team.
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Website is very intuitive. The "to-do" list was helpful in keeping up with required documentation for getting pre-approved, making an offer, and closing on a home.
The specialist I worked with were awesome!
Working with VU was a pleasure. I felt that I was kept informed through every step of buying my home, and had the good fortune of working with an awesome team.
Michael is amazing. I could spend an hour writing about how well things went and how great he was! As well a Jenny his assistant!!!
